+ Post New Thread
Results 1 to 15 of 15
Windows Server 2008 R2 Thread, Exchange 2010 profile issue in Technical; Hi guys, I have an issue with rolling out Exchange 2010 mailboxes to Outlook 2003. Beforehand, we used Richprofile, which ...
  1. #1

    Join Date
    Feb 2007
    Posts
    332
    Thank Post
    159
    Thanked 28 Times in 25 Posts
    Rep Power
    36

    Exchange 2010 profile issue

    Hi guys,

    I have an issue with rolling out Exchange 2010 mailboxes to Outlook 2003. Beforehand, we used Richprofile, which worked a treat. The latest version doesn't work with Exchange 2010.
    The main problem I'm having is that the old outlook profiles are needing deleted from the registry, otherwise Outlook won't connect to the exchange server. I think it's stored in the Registry at HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\%username%, but not 100% sure.
    Has anyone experienced this? Is there a way in Group policy to delete that registry key? Or will a script do it?
    I hope I've explained myself ok!
    Many thanks,

  2. #2
    chrisbrown's Avatar
    Join Date
    Aug 2010
    Location
    Melbourne, Australia
    Posts
    103
    Thank Post
    2
    Thanked 16 Times in 14 Posts
    Rep Power
    17
    GP will let you delete the registry entry:

    Ned Pyle's way: Deploying Custom Registry Changes through Group Policy - Ask the Directory Services Team - Site Home - TechNet Blogs

    I would suggest getting rid of OLK 2003 ASAP, Exchange 2010 doesn't support it by default, and you can bet quite safely that support will only become harder and harder to find.

  3. Thanks to chrisbrown from:

    Gardinho (15th March 2011)

  4. #3

    Join Date
    Feb 2007
    Posts
    332
    Thank Post
    159
    Thanked 28 Times in 25 Posts
    Rep Power
    36
    Thanks for that. I've been playing around with Office 2010, as we're fully licensed for it. I think it is a bit unstable so I'm starting to roll out Office 2007.

    I'll look into altering the registry and repost my results.

    Many thanks.

  5. #4
    chrisbrown's Avatar
    Join Date
    Aug 2010
    Location
    Melbourne, Australia
    Posts
    103
    Thank Post
    2
    Thanked 16 Times in 14 Posts
    Rep Power
    17
    Quote Originally Posted by dgardner View Post
    Thanks for that. I've been playing around with Office 2010, as we're fully licensed for it. I think it is a bit unstable so I'm starting to roll out Office 2007.
    ..What?

  6. #5

    Join Date
    Feb 2007
    Posts
    332
    Thank Post
    159
    Thanked 28 Times in 25 Posts
    Rep Power
    36
    We have a license for Office 2010. We have users here that use many advanced features of Office, including editing xml files to be imported using other software. When they try to open certain files, they get the error 'This file is corrupt'. It only happens on 2010, not on 2003 or 2007sp2.

  7. #6

    Join Date
    Feb 2007
    Posts
    332
    Thank Post
    159
    Thanked 28 Times in 25 Posts
    Rep Power
    36
    The reg key I have created to delete the outlook profile is this:

    REGEDIT4
    -HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\[LogonUser]

    I just can't get it to work for the user that is logged on! I've also tried it with %username%

  8. #7
    chrisbrown's Avatar
    Join Date
    Aug 2010
    Location
    Melbourne, Australia
    Posts
    103
    Thank Post
    2
    Thanked 16 Times in 14 Posts
    Rep Power
    17
    Quote Originally Posted by dgardner View Post
    We have a license for Office 2010. We have users here that use many advanced features of Office, including editing xml files to be imported using other software. When they try to open certain files, they get the error 'This file is corrupt'. It only happens on 2010, not on 2003 or 2007sp2.
    Can you be sure it's not a layer 8 error? Could it possibly be that your xml files don't meet the xml spec and are considered corrupt by office?

  9. #8

    Join Date
    Feb 2007
    Posts
    332
    Thank Post
    159
    Thanked 28 Times in 25 Posts
    Rep Power
    36
    It could well be possible. I'll have to look into it. It's probably the duff Sims software by Capita that is causing the error with XML, it's so buggy!

    Anyway, do you know of a way I can delete the registry key above? The more pressing issue is with Outlook.

    Any advice would be greatly appreciated.

    Many thanks

  10. #9
    chrisbrown's Avatar
    Join Date
    Aug 2010
    Location
    Melbourne, Australia
    Posts
    103
    Thank Post
    2
    Thanked 16 Times in 14 Posts
    Rep Power
    17
    How about this?



    Most fields within Group Policy preferences allow you to open a list of variables by pressing Shift+F3.

    Let me know if this helps ...

  11. #10

    Join Date
    Feb 2007
    Posts
    332
    Thank Post
    159
    Thanked 28 Times in 25 Posts
    Rep Power
    36
    That didn't work, but I don't think it's far off. I'm not totally sure what the path should be to delete the right key. I know which folder it's in (as above), but I'm not sure how to identify the logged on user. I've tried %username% and %LogonUser%.

    Thanks for your help.

  12. #11

    Join Date
    Dec 2008
    Location
    Essex
    Posts
    2,144
    Thank Post
    1
    Thanked 326 Times in 316 Posts
    Rep Power
    77
    Hi

    @dgardner - What is the exact issue you are having with Outlook 2003 and Exchange 2010?
    Why do you have to delete the profile and then reconfigure again?

    Sukh

  13. #12

    Join Date
    Feb 2007
    Posts
    332
    Thank Post
    159
    Thanked 28 Times in 25 Posts
    Rep Power
    36
    exchange.png

    Hi Sukh,
    It also happens with Outlook 2007. We used to use Richprofile, which would configure the mail accounts. Now we use Exchange 2010 and Richprofile is incompatible. When you open Outlook, you get the attached error:

    If you delete the key in the registry, it resets the profile and Outlook 2007 configures itself for the new Exchange Server when you launch the application.

    Thanks in advance.

  14. #13

    Join Date
    Dec 2008
    Location
    Essex
    Posts
    2,144
    Thank Post
    1
    Thanked 326 Times in 316 Posts
    Rep Power
    77
    Hi

    Are you only seeing this issue with migrated users or with a new user set up on Exchange 2010 too? (Using Outlook 2003)

    Can you also confirm that this issue occurs as above (new user and migrated) using Outlook 2007?

    Sukh

  15. #14

    Join Date
    Feb 2007
    Posts
    332
    Thank Post
    159
    Thanked 28 Times in 25 Posts
    Rep Power
    36
    It happens to all users. The error occurs whether you use Outlook 2003, 2007 or 2010. It only occurs on PCs that were once connected to the old exchange server using richprofile. All clean builds don't have an issue.

    Many thanks

  16. #15

    Join Date
    Dec 2008
    Location
    Essex
    Posts
    2,144
    Thank Post
    1
    Thanked 326 Times in 316 Posts
    Rep Power
    77
    Hi

    Can you just qucikly explain Richprofile and how it interacts with Outlook/Exchange.
    Why was this used?

    Sukh

SHARE:
+ Post New Thread

Similar Threads

  1. Exchange 2010 iphone issue
    By MaXiM in forum Windows Server 2008
    Replies: 24
    Last Post: 7th March 2013, 07:12 PM
  2. New Exchange 2010 Cert issue
    By jmair in forum Windows Server 2008 R2
    Replies: 5
    Last Post: 22nd March 2011, 04:15 PM
  3. Replies: 0
    Last Post: 28th February 2011, 09:42 PM
  4. [Exchange 2010] Mailbox database issue/quandry
    By leco in forum Windows Server 2008 R2
    Replies: 2
    Last Post: 15th September 2010, 04:42 PM
  5. exchange 2010 installation issue
    By RabbieBurns in forum Windows Server 2008 R2
    Replies: 15
    Last Post: 24th November 2009, 08:09 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •