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Windows Server 2008 R2 Thread, Windows Updates have not been working for at least 2 years - HELP! in Technical; Hi, I am working with a school who have a Windows Server 2008 R2 which has not been able to ...
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    Angry Windows Updates have not been working for at least 2 years - HELP!

    Hi, I am working with a school who have a Windows Server 2008 R2 which has not been able to check for and install Windows Updates for almost 2 years. Each time you ask it to manually check, it throws up and error saying it is unable to retrieve any.

    I will attach some event log messages when I log into it this morning and post up on here.

    It is not running WSUS, I am talking about updating just the server its self, not anything else.
    Does anyone have any idea what steps I should take to resolve this issue?

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    Galway's Avatar
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    What service pack level are you at?
    Id check you are at least up to the right service pack level and then attempt to do online updates.

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    Check if the server is applying any GP that contain WSUS information.

    As with what @Galway said. Make sure you got the latest Service pack. (SP1)

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    Have you tried deleting\removing the updates folder (\Windows\SoftwareDistribution) and rebooting?
    Whilst Microsoft say this is not advisable, it is often the only way to get your server to redetect and install updates if you have corrupt files in there preventing the updates from either being downloaded or installed.
    You have to first stop the Windows Update service then rename the folder (SoftwareDistributionOld will do) and reboot. You can delete the folder, but for safeties sake I think a rename will do.
    Please bare in mind that this is undertaken at your own risk!

  5. Thanks to Dos_Box from:

    talksr (30th January 2014)

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    Is there anything blocking the updates? Check your firewall/Proxy to make sure that the update service is allowed.

    EDIT: We have exceptions entered for;
    update.microsoft.com
    windowsupdate.com
    windowsupdate.microsoft.com
    Last edited by GeekyPete; 30th January 2014 at 08:45 AM.

  7. Thanks to GeekyPete from:

    talksr (30th January 2014)

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    Hi there, thanks for all of your helpful posts.
    It doesn't look like it does have SP1, so I am in the process of downloading it and will attempt to manually install it.

    Each time I go to check updates, I get:

    Windows could not search for new updates
    An error occured while checking for new updates on your computer.
    Error(s) found:
    Code: 80070005 Windows update encountered an unknown error.

    The firewall has been completely turned off by a previous engineer so that rules firewall restrictions off of the list.

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    newpersn's Avatar
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    Quote Originally Posted by talksr View Post
    Hi there, thanks for all of your helpful posts.
    It doesn't look like it does have SP1, so I am in the process of downloading it and will attempt to manually install it.

    Each time I go to check updates, I get:

    Windows could not search for new updates
    An error occured while checking for new updates on your computer.
    Error(s) found:
    Code: 80070005 Windows update encountered an unknown error.

    The firewall has been completely turned off by a previous engineer so that rules firewall restrictions off of the list.
    Quick google of that error, means permissions.

    Are you down on the local user groups an administrator?

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    Quote Originally Posted by newpersn View Post
    Quick google of that error, means permissions.

    Are you down on the local user groups an administrator?
    Yup, logged in as administrator. Tried this whilst waiting for download:
    Have you tried deleting\removing the updates folder (\Windows\SoftwareDistribution) and rebooting?
    Whilst Microsoft say this is not advisable, it is often the only way to get your server to redetect and install updates if you have corrupt files in there preventing the updates from either being downloaded or installed.
    You have to first stop the Windows Update service then rename the folder (SoftwareDistributionOld will do) and reboot. You can delete the folder, but for safeties sake I think a rename will do.
    Please bare in mind that this is undertaken at your own risk!
    Now it says: Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer.

    Have checked service is running and restarted twice.

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    Quote Originally Posted by chazzy2501 View Post
    Yes already tried that a while back.
    Something I have noticed which never happened before is everything I try and download using the server mozilla broswer is failing with the following:
    This download has been blocked by your Security Zone Policy - microsoft.com

    Many of the Microsoft Hotfixes are failing to download or open because of security reasons.

    Tried to re-do the fix you mention and this time get this error:

    Troubleshooting cannot continue because an error has occured.
    We're sorry, but the program encountered a runtime error. Please try again later.

    Code: 80040402


    Finally, have downloaded SP1 tried to manually install and it just keeps saying Error: Access is denied. I have made sure the installers are unblocked, that security on the server is enabled for everything and have set to run as administrator. It seem that literally everything I try and do comes back with an error.
    Last edited by talksr; 30th January 2014 at 12:06 PM.

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    I have managed to get on to Installed Updates.
    The last ever update to have installed onto the server was Service Pack 1 for SQL Server 2008 on the 8th of March 2011.

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    If I try to manually install SP1, it just says Error: Access is denied.

    The following is shown in Event Viewer:

    Windows update could not be installed because of error 2147942405 "Access is denied." (Command line: ""C:\Windows\system32\wusa.exe" "C:\Windows6.0-KB942435-X64.MSU" ")

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    Have tried buring SP1 update to dvd and same thing: Access denied when I try and run any of the setup files on the DVD.
    Every thing seems impossible.

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    Its like your not a local admin. What av does it have installed?

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    On 2008R2 as a dc you can't get local accounts, all you get is the domain admin or I would have created a secondary local admin logon.

    No AV. Removed it last time to rule that out lol

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