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Windows Server 2008 R2 Thread, Automated install fails, manual is fine in Technical; I'm trying to push out a bit of software, but every time I try to do it through the RM ...
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    X-13's Avatar
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    Automated install fails, manual is fine

    I'm trying to push out a bit of software, but every time I try to do it through the RM stuff it fails instantly.

    The error is comes up with is either "Root element missing" or "MSI Error"


    The MSI error is that a DLL failed to register, but running it manually and clicking "ignore" allows it to install properly. [This was another thread with this problem, but I can't find it.]

    I'm not sure what the "root element" is and the software/hardware is the same as the ones that just have an MSI error.


    I also have one machine that actually installed it...

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    sparkeh's Avatar
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    You could:
    * use Orca to edit the msi and remove the installation of that dll (assuming it does work with that dll).
    * Repackage by capturing a successful installation with AppWiz.

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    X-13's Avatar
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    Quote Originally Posted by sparkeh View Post
    You could:
    * use Orca to edit the msi and remove the installation of that dll (assuming it does work with that dll).
    * Repackage by capturing a successful installation with AppWiz.
    So much faff to install something on 5 computers... [Yes, I COULD go and do it manually... but most of the computers aren't accessible when I'm about.]

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    sparkeh's Avatar
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    Quote Originally Posted by X-13 View Post
    Yes, I COULD go and do it manually...
    Never go manual, never admit defeat.

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    For root element is missing:

    Do you have update 127 installed?

    On one of the clients go to

    C:\Program Files\RM\Connect\Data Access Layer\RM.Networks.Comms.Data.Dal.dll.config

    and check if the file is corrupt. If it is, delete the file. Then, look for the newest .old file and rename it to replace the deleted one. Then reboot the client or restart RM service host.

    Update 127 should fix this for you

    For the MSI

    Check the RM MSI logs on the client. If you packaged it yourself without enabling verbose logging, reimport the package with LOGGING=VERBOSE Logs can be found under:
    c:\Program Files\Research Machines\Network Management\LogFiles\MSI Logs\
    Last edited by Dooms_Dave; 22nd January 2014 at 10:28 PM.

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