Windows Server 2008 R2 Thread, Sharp Photocopier - Network Printing in Technical; We have just installed a Sharp MX-3111u Photocopier onto our network but are unable to get it to print. Print ...
6th September 2012, 12:36 PM #1
Sharp Photocopier - Network Printing
We have just installed a Sharp MX-3111u Photocopier onto our network but are unable to get it to print. Print jobs show in the queue but then just disappear. We installed it with the PCL6 drivers and pushed it out with Group policy. All computers (Win7, XP & Server 2008) can see the potocopier and its properties and also the device can be access via its web interface.
Any ideas anyone? Thanks
6th September 2012, 02:15 PM #2
Do the users need codes to use the copier and if so have these been added in the printing preferences ? just an idea
6th September 2012, 02:52 PM #3
No user codes needed. Its working fine when connected to the old network (Server 2003) but we have now just put in Server 2008 R2. Wondering if its being blocked by the firewall....
6th September 2012, 03:10 PM #4
- Rep Power
We have a Sharp photocopier on our network. We wanted to use the codes for color accounting. I set it up with two definitions, one to only use Black and white and another to use Color. For the Black and White we used a generic code that everyone could use, but everyone has to put it in at least the first time. For the color codes, each department has a different code and it has to be put in each time they print. If people try to connect directly to the printer, setting up a TCPIP port, it will not print without the codes. That is what it sounds like you have.
Originally Posted by bertster
6th September 2012, 03:49 PM #5
what happens on the server when you try to get the device information??
6th September 2012, 05:26 PM #6
Oh oh oh! Just had exactly the same issue on a 2310 . Does the device click out of standby like it's receiving the print job then do nothing?
I found out the Bursar failed to pay for the optional extra so the photocopier understood PCL6!
If you go back onto Sharp's website there is another driver language for the sharp photocopiers, SAPL if I remember correctly. Download the 64 bit and 32 bit versions, install as normal and away you go. Or at least away I went.
6th September 2012, 07:34 PM #7
Sounds like you do not have the PCL board installed on it but there is a board you can pull out and check a jumper setting on but its a year ago since I had the same issue.
Money on been none PCL.
10th September 2012, 10:53 AM #8
Nothing unusual - all works as it should - device info can be obtained.
Originally Posted by Mcshammer_dj
10th September 2012, 10:56 AM #9
Originally Posted by Stuart_C
AH... no SAPL drivers available for Server 2008 R2, Windows 7 or XP.
Have also tried PS and PPD drivers but still no joy.
10th September 2012, 11:31 AM #10
Sharp Photocopier support tell me that is is PCL6 compatible.
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