+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 26
Windows Server 2000/2003 Thread, Printers going offline in Technical; We have server 2003 sp2 A number of our printers are going offline. I have turned off powers save etc ...
  1. #1

    Join Date
    Feb 2007
    Location
    Hereford
    Posts
    213
    Thank Post
    5
    Thanked 3 Times in 3 Posts
    Rep Power
    15

    Printers going offline

    We have server 2003 sp2
    A number of our printers are going offline.
    I have turned off powers save etc and turned off snmp.



    I have searched one of the printers in registry and found refrences to some of these printers when they were named diffarenty. So in affect multiples for same printer. There are other parts of reg that stores printer info.

    Is this a reg issue?

  2. #2


    Join Date
    Mar 2009
    Location
    Leeds
    Posts
    6,207
    Thank Post
    218
    Thanked 812 Times in 694 Posts
    Rep Power
    274
    try disabling snmp on the server esp if they are hp printers

  3. Thanks to sted from:

    goodhead (5th November 2009)

  4. #3

    Ric_'s Avatar
    Join Date
    Jun 2005
    Location
    London
    Posts
    7,582
    Thank Post
    107
    Thanked 761 Times in 592 Posts
    Rep Power
    179
    Also try locking the printer buttons if you can... it's amazing how much havock can be created by a group of kids going around and pressing the buttons to put printers offline.

  5. Thanks to Ric_ from:

    goodhead (5th November 2009)

  6. #4

    Join Date
    Feb 2007
    Location
    Hereford
    Posts
    213
    Thank Post
    5
    Thanked 3 Times in 3 Posts
    Rep Power
    15
    Quote Originally Posted by sted View Post
    try disabling snmp on the server esp if they are hp printers
    Is that in the driver settings or an overall setting on that server?
    I dont know a great deal about snmp.
    Dan

  7. #5

    Join Date
    Feb 2007
    Location
    Hereford
    Posts
    213
    Thank Post
    5
    Thanked 3 Times in 3 Posts
    Rep Power
    15
    Quote Originally Posted by Ric_ View Post
    Also try locking the printer buttons if you can... it's amazing how much havock can be created by a group of kids going around and pressing the buttons to put printers offline.
    Some are locked. I think i will make it a job to do when quiet to disable all buttons.

    Dan

  8. #6

    ZeroHour's Avatar
    Join Date
    Dec 2005
    Location
    Edinburgh, Scotland
    Posts
    5,571
    Thank Post
    869
    Thanked 1,293 Times in 786 Posts
    Blog Entries
    1
    Rep Power
    436
    Hi
    These wouldnt happen to be HP printers would they? We are having a hell of a time with our P2005 and P2055's with this issue.

  9. #7

    Join Date
    Feb 2007
    Location
    Hereford
    Posts
    213
    Thank Post
    5
    Thanked 3 Times in 3 Posts
    Rep Power
    15
    Quote Originally Posted by ZeroHour View Post
    Hi
    These wouldnt happen to be HP printers would they? We are having a hell of a time with our P2005 and P2055's with this issue.
    Yep. all hp
    Its not just one model either.

    5200
    1320
    2420

  10. #8

    maniac's Avatar
    Join Date
    Feb 2007
    Location
    Kent
    Posts
    3,037
    Thank Post
    209
    Thanked 425 Times in 306 Posts
    Rep Power
    143
    We get this problem a lot with the 2015 HP printers we have. We just instruct users to turn the printers off at night and on again the next morning - it only seems to be a problem if the printer is on for a long period of time. I gave up trying to find a solution ages ago!

    Mike.

  11. #9

    ZeroHour's Avatar
    Join Date
    Dec 2005
    Location
    Edinburgh, Scotland
    Posts
    5,571
    Thank Post
    869
    Thanked 1,293 Times in 786 Posts
    Blog Entries
    1
    Rep Power
    436
    Our P2015's have the same issue. We switched to HP from Brother and tbh they have been nothing but hell.
    Next time you get a offline try a ping to it. If the ping does not work changing SNMP wont fix the issue. Our P2055's wont response to ping until restarted.

  12. #10

    Join Date
    Feb 2006
    Location
    Isle of Wight, UK
    Posts
    149
    Thank Post
    28
    Thanked 28 Times in 25 Posts
    Rep Power
    21
    Another -albeit unlikely- cause could be a failing hard drive on a client machine. We had a server where all the printers were getting paused, and eventually tracked it down to a single client machine whose hard drive was corrupted; due to that, the printer drivers never installed correctly, so were sending garbage back to the server which in turn was upsetting the print queues.

    Stephen

  13. #11


    Join Date
    Jul 2007
    Location
    Rural heck
    Posts
    2,662
    Thank Post
    120
    Thanked 434 Times in 353 Posts
    Rep Power
    125
    We had this with HP3600 printers. It pretty much started over night, and got progressively worse. The official answer is they're only designed for small network where people will print direct to the printer's I.P.

    We've binned the ones in our ICT suites (some were under a year old) and told departments they've got to buy a new printer or live with it.

    The key thing seems to be to avoid anything that's 'host based'.

  14. #12

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    8,941
    Thank Post
    232
    Thanked 1,510 Times in 1,206 Posts
    Rep Power
    328
    A few things come to mind - either some form of power setting, or occasionally users sending documents which are not A4 which pauses the whole print queue! I'd recommend you put some paper in the bypass tray too.

    If you want a recommended printer brand, take a look at Ricoh's. Their drivers are excellent and their printers extremely reliable. Please note I am not in anyway associated with Ricoh and that this is a personal opinion

  15. #13

    ZeroHour's Avatar
    Join Date
    Dec 2005
    Location
    Edinburgh, Scotland
    Posts
    5,571
    Thank Post
    869
    Thanked 1,293 Times in 786 Posts
    Blog Entries
    1
    Rep Power
    436
    I am just working with the settings on a P2055 to see if I can solve it. I have not really had a crack at the issue here until now but I am determined to solve it now.

  16. #14

    maniac's Avatar
    Join Date
    Feb 2007
    Location
    Kent
    Posts
    3,037
    Thank Post
    209
    Thanked 425 Times in 306 Posts
    Rep Power
    143
    Quote Originally Posted by ZeroHour View Post
    I am just working with the settings on a P2055 to see if I can solve it. I have not really had a crack at the issue here until now but I am determined to solve it now.
    Best of luck, I must have spent 10+ hours investigating these issues previously, and I never came up with a specific set of circumstances that would definitely cause it, or anything like a solution. They just seem to drop off the network after a while for some bizarre reason, no amount of plugging and unplugging wires or changing settings seemed to make a blind bit of difference, turning the printer off and on is the only fix I've ever found.

    Mike.

  17. #15
    DMcCoy's Avatar
    Join Date
    Oct 2005
    Location
    Isle of Wight
    Posts
    3,386
    Thank Post
    10
    Thanked 483 Times in 423 Posts
    Rep Power
    110
    MAC ageing is the issue for ours.

    If it's a managed switch check to see if there is an active MAC address on the port the printer is plugged in to. The HPs send virtually no traffic out so drop off the network. You can alter the SLP settings to make them chattier to help stay active.

  18. Thanks to DMcCoy from:

    Heggy (3rd December 2009)

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Network Printers going offline since 2003sp2
    By edie209 in forum Windows
    Replies: 9
    Last Post: 27th July 2011, 09:57 AM
  2. HELP! - Printers showing Offline on network
    By firefox_2006 in forum Hardware
    Replies: 8
    Last Post: 27th July 2011, 09:55 AM
  3. offline files on but off.
    By Teth in forum Windows
    Replies: 3
    Last Post: 13th December 2007, 10:27 PM
  4. offline files
    By browolf in forum Windows
    Replies: 2
    Last Post: 25th July 2007, 10:44 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •