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Windows Server 2000/2003 Thread, Printers going offline in Technical; We have server 2003 sp2 A number of our printers are going offline. I have turned off powers save etc ...
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    Printers going offline

    We have server 2003 sp2
    A number of our printers are going offline.
    I have turned off powers save etc and turned off snmp.



    I have searched one of the printers in registry and found refrences to some of these printers when they were named diffarenty. So in affect multiples for same printer. There are other parts of reg that stores printer info.

    Is this a reg issue?

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    try disabling snmp on the server esp if they are hp printers

  3. Thanks to sted from:

    goodhead (5th November 2009)

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    Ric_'s Avatar
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    Also try locking the printer buttons if you can... it's amazing how much havock can be created by a group of kids going around and pressing the buttons to put printers offline.

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    goodhead (5th November 2009)

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    Quote Originally Posted by sted View Post
    try disabling snmp on the server esp if they are hp printers
    Is that in the driver settings or an overall setting on that server?
    I dont know a great deal about snmp.
    Dan

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    Quote Originally Posted by Ric_ View Post
    Also try locking the printer buttons if you can... it's amazing how much havock can be created by a group of kids going around and pressing the buttons to put printers offline.
    Some are locked. I think i will make it a job to do when quiet to disable all buttons.

    Dan

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    ZeroHour's Avatar
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    Hi
    These wouldnt happen to be HP printers would they? We are having a hell of a time with our P2005 and P2055's with this issue.

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    Quote Originally Posted by ZeroHour View Post
    Hi
    These wouldnt happen to be HP printers would they? We are having a hell of a time with our P2005 and P2055's with this issue.
    Yep. all hp
    Its not just one model either.

    5200
    1320
    2420

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    We get this problem a lot with the 2015 HP printers we have. We just instruct users to turn the printers off at night and on again the next morning - it only seems to be a problem if the printer is on for a long period of time. I gave up trying to find a solution ages ago!

    Mike.

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    ZeroHour's Avatar
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    Our P2015's have the same issue. We switched to HP from Brother and tbh they have been nothing but hell.
    Next time you get a offline try a ping to it. If the ping does not work changing SNMP wont fix the issue. Our P2055's wont response to ping until restarted.

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    Another -albeit unlikely- cause could be a failing hard drive on a client machine. We had a server where all the printers were getting paused, and eventually tracked it down to a single client machine whose hard drive was corrupted; due to that, the printer drivers never installed correctly, so were sending garbage back to the server which in turn was upsetting the print queues.

    Stephen

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    We had this with HP3600 printers. It pretty much started over night, and got progressively worse. The official answer is they're only designed for small network where people will print direct to the printer's I.P.

    We've binned the ones in our ICT suites (some were under a year old) and told departments they've got to buy a new printer or live with it.

    The key thing seems to be to avoid anything that's 'host based'.

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    A few things come to mind - either some form of power setting, or occasionally users sending documents which are not A4 which pauses the whole print queue! I'd recommend you put some paper in the bypass tray too.

    If you want a recommended printer brand, take a look at Ricoh's. Their drivers are excellent and their printers extremely reliable. Please note I am not in anyway associated with Ricoh and that this is a personal opinion

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    ZeroHour's Avatar
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    I am just working with the settings on a P2055 to see if I can solve it. I have not really had a crack at the issue here until now but I am determined to solve it now.

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    Quote Originally Posted by ZeroHour View Post
    I am just working with the settings on a P2055 to see if I can solve it. I have not really had a crack at the issue here until now but I am determined to solve it now.
    Best of luck, I must have spent 10+ hours investigating these issues previously, and I never came up with a specific set of circumstances that would definitely cause it, or anything like a solution. They just seem to drop off the network after a while for some bizarre reason, no amount of plugging and unplugging wires or changing settings seemed to make a blind bit of difference, turning the printer off and on is the only fix I've ever found.

    Mike.

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    MAC ageing is the issue for ours.

    If it's a managed switch check to see if there is an active MAC address on the port the printer is plugged in to. The HPs send virtually no traffic out so drop off the network. You can alter the SLP settings to make them chattier to help stay active.

  18. Thanks to DMcCoy from:

    Heggy (3rd December 2009)

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