Server 2003 - Blue Screen of Death - please help!

**sharkster** · 30th September 2009, 12:10 PM

come in this morning, to find the server is turned off and the UPS is flashing crazy, ive unpluged the UPS and started the server off on the mains. went into event veiwer and error.

"000000F4"

ive looked on the microsoft site and it gives me to reasons
1. driver problem
2. software problem

ONLY - i havn't added no new hardware or installed any new software. not even updated the server, its locked up in a seperate room to wich "I" only have the key.

microsoft give these options to resolve this.
1. remove the hotfix 842642 (its not installed)
2. Windows Server 2003 with Service Pack 1 (SP1) . The following registry subkey is enabled:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\Cu rrentVersion\GRE_Initialize\SupportLinkedFontConTe xtOut (im running SP2)

also tried the hotfix at the top of the page (sorry the link to the page im looking at is...
A Windows Server 2003-based computer stops responding, and you receive a "Stop 0x000000F4" error message

it boots up fine in safe mode, so it is some type of software, driver or update problem

any suggestions or help would be much appreciated.

**azrael78** · 30th September 2009, 12:47 PM

If it boots in safemode - you could try downloading (and installing) the debugging tools and a copy of WhoCrashed.

Then once you have all that installed, reboot it in normal, let it blue-screen and then reboot into safe.
Run WhoCrashed and it may help point you at the culprit.

On the other hand it may do absolutely nothing - if you have the time, suggest a repair-install from a Server 2003 SP2 CD.

I'm assuming it's NOT a DC or a CA or anything that could be seriously harmed by a repair-install.

In any case, before you do ANYTHING - ensure you have backups, even if you have to use NTBackup in safe mode... do it before you change things and try to fix it.

Az

**mrtechsystems** · 30th September 2009, 12:56 PM

Also I who run a chkdsk on the drives aswell

**sharkster** · 30th September 2009, 01:02 PM

its just a file server,

ill try the WhoCrashed (never heard of it before but ill give it ago)

thanks

**KWestos** · 30th September 2009, 01:04 PM

Best of luck!

**Wolfman** · 30th September 2009, 01:17 PM

you could also try dumpchk.exe from:
http://www.microsoft.com/whdc/DevToo...g/default.mspx ,
and analyse the dump file. You might get a clue at which device or driver is
causing the problems.

How to use Dumpchk.exe to check a Memory Dump file

also let us know if the chkdsk crashes the server (just in case)

**sharkster** · 30th September 2009, 01:22 PM

whocrashed did give me the name of the file that crashes, but it blue screened lol so going to wait till its done its memory dump then boot it into safe mode to look at the results

**sharkster** · 30th September 2009, 01:30 PM

Here is the Report...

Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Wed 30/09/2009 12:39:19 your computer crashed
This was likely caused by the following module: csrss.exe
Bugcheck code: 0xF4 (0x3, 0x8591ACA0, 0x8591AE04, 0x8094C6E6)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\WINDOWS\system32\csrss.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Client Server Runtime Process
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.

**CHR1S** · 30th September 2009, 02:01 PM

Originally Posted by sharkster

come in this morning, to find the server is turned off and the UPS is flashing crazy, ive unpluged the UPS and started the server off on the mains. went into event veiwer and error.

Is everyone looking to far into this?

Server is off, if it was a simple BSOD it would continually reboot or freeze on the BSOD. If the UPS is going ape then the could have been a power surge that it could not handle and it just turned off (Ive seen this happen if the UPS is not big enough for the load) and took something with it?

Also I have seen this error for HD/controller issues, what do you run in this server IDE/SATA/SCSI?

If your clutching at straws try running memtest too.

**sharkster** · 30th September 2009, 02:06 PM

scsi,
thanks

**sharkster** · 30th September 2009, 02:22 PM

when i was looking at the proccess before it crashed i found something very strange.
a peice of software that runs in the background kept duplicating itself.

**bossman** · 30th September 2009, 02:30 PM

@sharkster:

Might be nothing but I found this:csrss.exe Windows process - What is it?

**sharkster** · 30th September 2009, 02:35 PM

yeh i seen that from WhoCrashed, had a link to same page,
only it cant be a virus...
1. hasn't infected any other machine
2. sophos aint picked it up
3. no 1 can install on the server (& i havn't)

but thanks for looking

**bossman** · 30th September 2009, 02:42 PM

@sharkster:

When you go in through safemode can you disable the hardware one by one in device manager and then reboot (long winded process but may work).

**CHR1S** · 30th September 2009, 02:43 PM

Or any startup progs and non critical services?

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Server 2003 - Blue Screen of Death - please help!

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