I have broken it!
I had to delete a user from AD and add them again to see if their user was a problem with their constant crashing and slowness... (unforunately it wasn' the solution)
Anyway in the process it set their mailbox to be disconnected and it created them a new box when I recreated their user - I can see the old box but don't know how to get the mail from the old one into the new one - I tried creating a new outlook profile bit it didn't collect the mail from that account although it did find it
if anyone knows how I can fix this for him then it would be good
As the mail box still exists can’t you just recreate the user and then I think if you look into the exchange system manager you can reconnect the mailbox to the user.
How to Recover a Deleted Mailbox in Exchange
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