Windows Server 2000/2003 Thread, Application Not Installing in Technical; I'm trying to install an application (Smart Notebook, in case that matters) but it fails to install, leaving the following ...
6th February 2014, 01:50 PM #1
Application Not Installing
I'm trying to install an application (Smart Notebook, in case that matters) but it fails to install, leaving the following error log in Event Viewer:
The install of application Education Software 2013 December Update from policy InstallSmartNotebook failed. The error was : This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service
Any ideas what that means?
6th February 2014, 02:03 PM #2
Has the computer got all its updates? If not I would run that and try again. Or just download the latest version of Windows Installer?
(am I missing something here - the error is fairly clear, isn't it?)
6th February 2014, 02:16 PM #3
The error does seem clear, except plenty of other applications install just fine. Also, I can manually install the MSI, just not via GPO.
6th February 2014, 02:18 PM #4
- Rep Power
What version of Windows is the machine?
Try running this on the command line:
As witch mentioned, check for any MS updates too!
6th February 2014, 02:29 PM #5
6th February 2014, 04:16 PM #6
I think it is to do with Windows Installer versions, after all. My PC (where I manually installed the MSI) has 4.5 but the PC on which I'm testing the installer only has 3 on it.
Anyone got a CC3 package (I know, I know...!) for Windows Installer 4.5?
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