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Windows Server 2000/2003 Thread, Application Not Installing in Technical; I'm trying to install an application (Smart Notebook, in case that matters) but it fails to install, leaving the following ...
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    enjay's Avatar
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    Application Not Installing

    I'm trying to install an application (Smart Notebook, in case that matters) but it fails to install, leaving the following error log in Event Viewer:

    The install of application Education Software 2013 December Update from policy InstallSmartNotebook failed. The error was : This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service

    Any ideas what that means?

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    Has the computer got all its updates? If not I would run that and try again. Or just download the latest version of Windows Installer?
    (am I missing something here - the error is fairly clear, isn't it?)

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    enjay's Avatar
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    The error does seem clear, except plenty of other applications install just fine. Also, I can manually install the MSI, just not via GPO.

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    What version of Windows is the machine?

    Try running this on the command line:

    msiexec /regserver

    As witch mentioned, check for any MS updates too!

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    DrPerceptron's Avatar
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    I think the updated Windows Installer service is optional.

    Download Windows Installer 4.5 Redistributable from Official Microsoft Download Center

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    enjay's Avatar
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    I think it is to do with Windows Installer versions, after all. My PC (where I manually installed the MSI) has 4.5 but the PC on which I'm testing the installer only has 3 on it.

    Anyone got a CC3 package (I know, I know...!) for Windows Installer 4.5?

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