Windows 8 Thread, Windows 8 won't boot - Black Screen in Technical; I got a call from my brother yesterday that his laptop won't start. Apparently it started running a little slow ...
21st June 2013, 09:25 AM #1
Windows 8 won't boot - Black Screen
I got a call from my brother yesterday that his laptop won't start. Apparently it started running a little slow so he re-booted it and it shutdown & installed Windows updates. From then on it didn't boot back up and he (as they say a little knowledge is a bad thing) googled a solution which suggested changing the bios boot order. Needless to say this didn't solve the problem and now when you power it on I can't get into the BIOS to check the settings. From a picture he took on his phone it looks like he set it for PXE boot and it failed and went round in a loop, but now the screen doesn't show anything when booting.
I've checked the output by plugging in external and have seen that there have been a few issues where Windows 8 black screens after boot, but do any of these also result in complete black screen from boot? I'm not sure how to get in to change/check the boot order to either force it back into the HDD or from DVD to try and repair if I can't get into the BIOS. I was wondering if it was trying to recover from some hibernation state but I took the battery out and tried it from fresh to get the same thing.
Anyone seen something similar?
21st June 2013, 10:11 AM #2
So you can't see anything at all - no initial Dell/Acer/Whatever model splash screen?
Might be that the graphics driver has gone u/s (Think nvidia released a few over the weekend) - is it still under warranty?
21st June 2013, 10:17 AM #3
Nothing on screen at all. It could be that an automatic driver update has caused it, but I can't get it to even attempt to boot into windows at the moment. Yes it's still under warrenty. Listening to it it seems like things are working as I put a DVD in and it span up (but I didn't have any boot disks to see if it would boot from them).
21st June 2013, 10:55 AM #4
Sounds like the motherboard to me?
21st June 2013, 02:28 PM #5
I'm trying to rule out software issue first as from the sounds of it, everything was ok until it was rebooted. Then making changes in the BIOS made things worse. If I can't get it to boot into anything tonight, it'll have to go back under warrenty.
Originally Posted by speckytecky
22nd June 2013, 03:30 PM #6
If you hold down the power button while Windows is booting does the recovery menu appear the next time you turn the laptop on?
24th June 2013, 01:06 PM #7
Nothing actually shows when powering on the laptop. I have advised him to take it back to get it repaired as it's less than 6 months old.
29th July 2013, 05:03 PM #8
OK, got the laptop back and all that was said was that it was "fixed". At which point I requested confirmation of what exactly they "fixed" and to get something in writing. I've just found out that apparently they reset/recovered the bios. Am I right in thinking the only way they could do that would be via the jumpers on the MB? Am I being a bit over the top in thinking that it's a bit poor? I've never had a problem with a bios except for when a battery was failing after years of the computer being used not months. Should I expect something in writing so if there is a continual problem (like it happening again) then it can be highlighted that they never fixed it?
I thought you would normally only have BIOS errors if you had been messing with the settings or there was hardware problems?
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