+ Post New Thread
Results 1 to 5 of 5
Windows 8 Thread, Windows 8 Pro upgrade from W7 HP fails in Technical; I have an elderly relative who lives a 5hr dive away (so I'm not about to drive down to sort ...
  1. #1

    LeMarchand's Avatar
    Join Date
    Jan 2008
    Location
    The deepest pits of hell
    Posts
    2,168
    Thank Post
    302
    Thanked 332 Times in 236 Posts
    Rep Power
    141

    Windows 8 Pro upgrade from W7 HP fails

    I have an elderly relative who lives a 5hr dive away (so I'm not about to drive down to sort this out on site) who has an Acer + touchscreen running W7 HP that he wants to upgrade to W8 Pro. (Well, he was sold W8 Pro).

    If he runs the Upgrade Assistant it flags up a few programs that won't work, but when he runs the in place upgrade it only offers to save personal files. If this is followed through regardless it seems to do it's stuff until it reboots, when it then decides that it doesn't want to install W8 after all and reverts itself back to W7 HP.

    Both x64 versions, plenty of spare disK space on both disks (no options to specify one disk or t'other anyway).

    Anybody got any ideas what the problem is? I don't think he's up to saving his docs and trying to install by booting from the disc.

  2. #2
    VeryPC_Tom_M's Avatar
    Join Date
    Aug 2012
    Location
    Sheffield
    Posts
    388
    Thank Post
    14
    Thanked 82 Times in 79 Posts
    Rep Power
    44
    There's a problem with upgrading from 7 to 8 in-place, if you're running AV software!

    Take a look here: Windows 8 installation completes, then fails to boot and resintalls - Microsoft Community

  3. Thanks to VeryPC_Tom_M from:

    LeMarchand (23rd November 2012)

  4. #3

    LeMarchand's Avatar
    Join Date
    Jan 2008
    Location
    The deepest pits of hell
    Posts
    2,168
    Thank Post
    302
    Thanked 332 Times in 236 Posts
    Rep Power
    141
    Cheers, Tom! I'll tell him to try uninstalling everything like that and try again

  5. #4

    CHR1S's Avatar
    Join Date
    Feb 2006
    Location
    Birmingham
    Posts
    4,489
    Thank Post
    1,575
    Thanked 479 Times in 302 Posts
    Rep Power
    215
    I had to remove some one the programs on the "get update from website" list even after upgrading.
    I also had to run the windows 8 system readiness package (not sure where I found that off the top of my head)

  6. Thanks to CHR1S from:

    LeMarchand (23rd November 2012)

  7. #5

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    That's good to know, but how on earth was this missed in beta testing?

SHARE:
+ Post New Thread

Similar Threads

  1. [Windows Software] Windows 7 Pro. upgrade deployment to replace old Win XP and Vista
    By albertwt in forum Licensing Questions
    Replies: 8
    Last Post: 21st April 2010, 01:53 PM
  2. Replies: 0
    Last Post: 12th November 2009, 01:02 PM
  3. Replies: 6
    Last Post: 3rd September 2008, 07:44 PM
  4. Windows XP Pro Upgrade from DOS??
    By CM786 in forum Windows
    Replies: 14
    Last Post: 25th November 2006, 12:23 AM
  5. Replies: 12
    Last Post: 26th September 2006, 10:40 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •