Microsoft Office and Windows 7 Offline Files
I have seen this question (or similar) on a few forums but I haven’t come across an answer that works in my situation so here goes…
I have this problem with several new windows 7 pro 32bit laptops on the network connected to a 2003 server. I have folder redirection enabled on the ‘Documents’ folder pointing to their homedrive (\\server\username$ to M:\). As these laptops need to be used away from the network the M drive and desktop folder have offline files enabled (this is working fine and syncing correctly).
This setup is working fine in all respects except one, Office documents won’t save to the M drive!
This is what I have tried:-
Saving word and excel documents to the M drive fails with one of the following messages
There have been a network or file permission error
File not saved
Word cannot save or create this file. Make sure the disk you want to save the file on is not full, write-protected, or damaged.
I have tried different versions of word and excel (2003, 2007 and 2010)
Files won’t save in online or offline mode
File permissions are correct on the share
AV is not interfering (temporarily disabled on client and server for testing)
Can save to other shares / mapped drives
I can save other types of files to the M drive (eg from wordpad and paint)
I can save to the local drive and then copy and paste to the M drive
Works if I disable offline files (but I need offline files enabled)
I have tried hotfixes from MS and I’ve tried removing updates that might be at fault
Installed service pack 1 with no change
Made sure that OpLocks is enabled
Formatted the Offline files cache
From what I have read it has something to do with the way office uses temp files when saving and needs exclusive access to the file and offline files seems to get in the way. If any of you have any ideas what to try next I’d be grateful as this one has me pulling my hair out!