Remote Assistance with Mandatory Profiles
I currently use Windows Remote Assistance (msra.exe /expert) to connect to, view and control users' computers if they have a software problem.
This works great with users who have roaming profiles - but not for those who have mandatory profiles. When attempting to connect to a user who has a mandatory profile the following error is displayed on the user's screen:
"There was a problem starting Remote Assistance
Remote Assistance is unavailable for the current user account. If you are using a Windows Guest account try logging in with another account. If you are not using a Guest account, try restarting your machine."
The Remote Assistance on the initiator's PC times out after a few minutes.
The problem appears not to be our mandatory profile; I have created a new mandatory profile using the 'default' user profile and this still failed. When the ntuser.dat extension was changed to .man the error above was displayed and the connection would not be made. After rebooting the PC, changing the ntuser.man extension to .dat allowed the connection to be made OK. i.e. the problem appears not to lie within the content of the ntuser file or profile, but the way in which Windows interprets the .man extension - apparently placing a restriction on Remote Assistance connections.
Does anyone have a solution / suggestions that may lead to a solution to this?
We are using Windows 7 64bit Enterprise with all the latest updates. The roaming / mandatory profile is hosted on a share which the users have full control (share & NTFS) over.
Thanks in advance,