Offline Files not working - possible idiot question
So I've set up offline files on a colleagues laptop which seem to be syncing OK, however when they actually take it offline and try to log in on their domain account it takes forever, and then comes up with an error saying 'failed to load profile' and that network path could not be found; well of course it can't be found because the damn thing is offline!!! So it loads a temp profile and none of my colleagues files or folders are present.
Am I missing something fundamental here? I thought once they'd logged in and built a local profile they could then log in when outside the network and have access to their offline files?
Is it worth me bothering with offline files anymore?
Thanks in advance