Need help with Win 7 laptop
Please excuse me for asking daft questions, but this is my teenage son's laptop and I've had very little experience of Win 7, especially if goes wrong. I'm always terrified when our own kit goes wrong; somehow it's easier at school where you can just re-image.
I need advice on the best way to proceed with this... I really need someone to hold my hand a bit :(
Basically it takes an age to boot ... never really finishing. All sorts of things are falling over as it goes and this is painfully slow. Its's unusable.
I am trying to boot it into Safe Mode. It goes through a whole stream of Loaded: messages and then appears to hang after
Son says it will get into Safe Mode eventually, but I'm still waiting as I type this. According to him "nothing works". If you click on anything you get
"The instruction at 0x000007FEF798EC94 referenced memory at 0x000007FEF98EC94. The required data was not placed into memory because of an I/O error status of 0xc00000b5." and then click on enter to terminate program.
I have a repair disk created when the laptop was first purchased (July last year) and a set of Recovery Disks created at the same time.