Windows 7 My Docs redirection and Offline Files
We are having an intermittant sync problem with several users.
Basically, on the SAN, every user has a personal folder that they can save their files. First off, we map their network drive and then choose the option to "Always Available Offline" - and wait for the files to sync and be indexed. Then, I add the network share to the My Documents library and removed the existing My Docs and Public Docs entries from the library list.
This works fine for 99% of my users. However, some of them have become desynced. I have someone who has 3 laptops - all three of them are having sync issues with the server. Files edited on one laptop are not being synced back to the network drive. Therefore, he has different versions of files across all three devices.
What would have caused this to happen and how can I correct it without data loss? When the laptops are out of the office, they do need to be connected to the VPN in order to access the files on the network drive. He tells me he always connect to the VPN. If this is the case, why aren't the files syncing? Is there a better way to set this up than we have it now? How do I stop this from happening in the future?
Any help is greatly appreciated! I am at a loss of what to do, short of gathering the contents from each laptop and going through each file one by one, looking for the files with the latest version.