+ Post New Thread
Results 1 to 4 of 4
Windows 7 Thread, CAnt run GoTO Assist sessions as staff user. in Technical; One of our staff needs to run a GOTO Assist session with a 3rd part support company. When she tries ...
  1. #1
    Kyle's Avatar
    Join Date
    Jan 2006
    Posts
    969
    Thank Post
    91
    Thanked 14 Times in 13 Posts
    Rep Power
    20

    CAnt run GoTO Assist sessions as staff user.

    One of our staff needs to run a GOTO Assist session with a 3rd part support company. When she tries to connect to the support session IE 9 just locks up but if i run IE as administrator is loads fine. It does prompt to run a add which i downloaded manually which is GoToAssist.exe. I have tried to run this on its own but it fails.

    Any ideas or experiences with GoTo Assist.?

  2. #2
    strawberry7's Avatar
    Join Date
    Dec 2011
    Location
    London, UK
    Posts
    47
    Thank Post
    0
    Thanked 8 Times in 7 Posts
    Rep Power
    6
    Does the GoToAssist.exe fail when you're logged in as an administrator? As a workaround have you considered using something like Firefox just to see if it gets you working for now?

  3. #3
    Kyle's Avatar
    Join Date
    Jan 2006
    Posts
    969
    Thank Post
    91
    Thanked 14 Times in 13 Posts
    Rep Power
    20
    Yes it will run when logged on as Administrator.

  4. #4
    strawberry7's Avatar
    Join Date
    Dec 2011
    Location
    London, UK
    Posts
    47
    Thank Post
    0
    Thanked 8 Times in 7 Posts
    Rep Power
    6
    If you're happy to give your user local admin access to the machine then that might sort the problem. You can do that by logging in as the admin, right click my computer, go to manage, go to local users and groups and then add the network user name to the local admin group. I give all of my staff local admin access so that they can install programs and it sorts a lot of problems. Sometimes they accidentally install rubbish but very rarely and it certainly solves more problems than it causes.

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 2
    Last Post: 5th March 2012, 08:36 AM
  2. Replies: 13
    Last Post: 30th January 2012, 07:07 PM
  3. Adobe CS5 - Problem with running as standard user
    By kcymer in forum AV and Multimedia Related
    Replies: 21
    Last Post: 27th January 2012, 04:41 PM
  4. Replies: 6
    Last Post: 26th November 2008, 01:56 PM
  5. Replies: 7
    Last Post: 21st April 2008, 08:14 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •