I have a problem with the combination of Impero and AQA Secureassess Exam software and wondered if anyone else has noticed this problem.
AQA Secureassess and Impero has worked without problems for a few years now but when I tried to run the AQA software a few days ago I get the message "Secure Client Core - Errors were found when creating an instance of the Assessment Service Errorcode:807". The exam software then crashes.
Logon as a domain admin and the software works, log on as student/staff member with restriced access I get the above message.
On workstations without Impero installed it works fine. Install Impero and it stops working right away. I have tried going back a version with Impero to 3108 and I get the same result. Uninstalling Impero does not fix the problem, so far only a work station rebuild.
Network type: RM CC4
Windows 7 SP1.
Anyone else running the same combination as above without problem?
Thanks for the reply. I had one of the Impero support guys remote desktop into our server / console and he made a software exclusion for the AQA software and it did not fix the problem.
I have been in school for a few hours today having another look at this problem. I have found how to get the exam software running again. I recorded what files were being modified by Impero on install and I have traced the problem to the following file
Impero created a backup of this file during its installation (machine.config.bak). If I delete the new machine.config file and restore the original pre Impero file the AQA software starts working again.
I have tried on several computers today and all are now working again. However, after a reboot this file is restored to the ‘broken’ version by the Impero Client SVC service.
If I uninstall Impero from the workstation and restore the machine.config file the AQA software continues to work after a reboot.
I will check with developers and feed back to Donovan (support guy who took your call). I know we edit this file on start up of the Impero client service due to limitations of .net but not sure why need to found out I was told once but knowledge escapes me...
Excellent, thank you.
I am not sure why it has stopped working. My only thought is a Windows update has altered something in the past couple of months.
Have you had an upgrade to AQA recently?
Same version as before. I have tried the latest version from AQA with the same results as before.
I found the problem. Impero changes the tempFilesLocation in the Windows folder. Once you grant full access to C:\Windows\TempXMLSerialize both Impero and AQA secureassess works fine.
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