+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 25
Windows 7 Thread, IE9 and e-Portal in Technical; Hello all, I've had it reported to me at two different sites with users experiencing problems with IE9 and e-Portal. ...
  1. #1

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340

    IE9 and e-Portal

    Hello all,

    I've had it reported to me at two different sites with users experiencing problems with IE9 and e-Portal. Running Windows 7 SP1 x86 and IE9, fully patched.

    Users can load up the e-Portal page, login and take the register without any problems. It's when submitting the register the problem happens. IE9 doesn't appear to hang (according to Task Manager), but just sits there. I believe a confirmation message is supposed to appear when complete.

    Even worse, the problem is intermittent, so it'll work one morning, but not the afternoon or visa versa and it affects different teachers randomly too.

    I've tried running in Compatibility Mode, but IE9 doesn't seem to do anything different. The compatibility icon doesn't display, so I can only speculate e-Portal is supposed to work with IE9.

    Is anyone else seeing this?

  2. #2

    Join Date
    Jul 2006
    Location
    London
    Posts
    1,262
    Thank Post
    111
    Thanked 242 Times in 193 Posts
    Blog Entries
    1
    Rep Power
    74
    Are the users connected directly to Tomcat or going via IIS?

    Are there any other proxies in use?

    When was the last time eportal was restarted?

    What evidence is there that the problem really is limited to IE9?

  3. #3
    ChrisJ's Avatar
    Join Date
    Mar 2006
    Location
    Birmingham
    Posts
    136
    Thank Post
    37
    Thanked 19 Times in 18 Posts
    Rep Power
    21
    Birmingham schools are configured to load ePortal via IIS.

    Might be worth seeing if doing it via Tomcat makes a difference.

    Try http://schoolname.misportal.net:8080/ePortal and see what effect that has.

  4. #4

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    I have logged a call with Link2ICT and get them to look at it. There are no proxies involved as it's hosted internally, although a proxy is used to get to the world wide web. The portal is also listed as a proxy exception via GPO.

    There is a possibility it is a bug with the latest e-Portal release. As above, it is loaded from IIS6 on a 2003 Server in my case. The server was restarted recently due to Windows Updates, but the problem was there before this (before someone asks)! The uptime is currently 11 days, so not long.

    I don't wish to use Firefox or downgrade to IE8 as this is going to be a real pain! For the most part it works, just not all the time for some odd reason!

  5. #5

    Join Date
    Jul 2006
    Location
    London
    Posts
    1,262
    Thank Post
    111
    Thanked 242 Times in 193 Posts
    Blog Entries
    1
    Rep Power
    74
    The eportal services (and for good measure IIS) should be restarted daily (over night). <--standard Serco advice.

    Do you have a scheduled task on the server for this?

    Is it possible that someone might be occasionally restarted the eportal services during the day - while people are usining it?

  6. #6

    mac_shinobi's Avatar
    Join Date
    Aug 2005
    Posts
    9,756
    Thank Post
    3,265
    Thanked 1,052 Times in 973 Posts
    Rep Power
    365
    Did said GPO apply correctly ie the exception is being added.

    Also when you say you added an exception ( can you post the exception or what you typed for the exception ) ie did you wild card it or is it the full path or what exactly ?

    Just as a test, if you adjust the connection settings to use a direct connection and test the portal, does it work fine then or do you still have the same issue ?

  7. #7

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    I've not heard or been given that advice before. Is it really that necessary to do it so frequently?

    I'll wait for Link2ICT's feedback and see if they're any wiser as to why this is happening and post back here.

  8. #8

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    Quote Originally Posted by mac_shinobi View Post
    Did said GPO apply correctly ie the exception is being added.

    Also when you say you added an exception ( can you post the exception or what you typed for the exception ) ie did you wild card it or is it the full path or what exactly ?

    Just as a test, if you adjust the connection settings to use a direct connection and test the portal, does it work fine then or do you still have the same issue ?
    I use a wildcard - *.misportal.net and this is being applied correctly.

    When I type:

    Code:
    http://schoolname.misportal.net:80/ePortal
    it automatically redirects to:

    Code:
    https://schoolname.misportal.net/eportal/index.jsp
    This is where users are directed to in the first place.

  9. #9

    Join Date
    Jul 2006
    Location
    London
    Posts
    1,262
    Thank Post
    111
    Thanked 242 Times in 193 Posts
    Blog Entries
    1
    Rep Power
    74
    Yes. It improved our users' perception of eportal from 'unreliable piece of junk' to 'oh yeah... I suppose it has mostly worked for the last few months'

  10. Thanks to psydii from:

    Michael (1st March 2012)

  11. #10

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    Could you post an example of the script you use? Certainly worth a try

  12. #11
    ChrisJ's Avatar
    Join Date
    Mar 2006
    Location
    Birmingham
    Posts
    136
    Thank Post
    37
    Thanked 19 Times in 18 Posts
    Rep Power
    21
    Quote Originally Posted by Michael View Post
    I've not heard or been given that advice before. Is it really that necessary to do it so frequently?
    At Link I did put the daily restart of ePortal services in at quite a few schools, but we never made it standard practice to do so.

    However, one of the first things I did when I started here was to put the scheduled tasks in place to restart the services

    Worth doing.

  13. Thanks to ChrisJ from:

    Michael (1st March 2012)

  14. #12

    Join Date
    Sep 2010
    Posts
    228
    Thank Post
    3
    Thanked 36 Times in 33 Posts
    Rep Power
    15
    Side note - Link2ict say that schools shouldn’t be using IE9 because the wonderful Birmingham HR Portal won’t work with it…

    Still on XP and IE8 but once had one teacher / the admin office complain that when they marked the register the results were not recorded. It turned out the teacher was marking the register late. I don’t know if there is a time frame set some where or if it was because the office had the registers open to check attendance. Also if they logged into eportal and left the session open too long that caused problems.

    I know you said you didn’t want to use firefox but there is an msi version with adm templates from these guys which I’ve used on a few admin machines in the past when we had problems with IE. I only used the basic template so it wasn’t really locked down so I had to be selective about whom I deployed it to. Trying an alternative browser is probably the only way you will confirm if it’s an IE issue or something else.

    Download FrontMotion Firefox CE


    I don't restart the services every night but I do run this scheduled task "run at system startup" because server reboots seem to upset eportal.

    ::------------------------------------------------------------------
    :: This is just a trial startup script used to restart Eportal
    :: The eportal service doesnt always populate the user login detail after a server reboot
    :: Stopping then restarting the Eoptal services can fix this most times


    :: -------------------------------------------------------------------------
    :: note using "net start" on its own will list running services
    ::
    :: Source of code MS-DOS/MSDOS Batch File Command Reference
    :: crude way of adding a pause using ping command to ping the computers local ip
    :: nul command stops the ping results being displayed (1 sec pasue between each ping)
    ::
    :: Note that the Facility Eportal service is dependent upon the Facility Data Server service
    ::--------------------------------------------------------------------------------------------

    @echo This will wait 4 mins for the server to load then stop and restart Eportal

    :: Insert delay of (4min = 300 Seconds) 300 = 300(+1) seconds
    ping -n 301 127.0.0.1 >NUL

    Net stop "Facility Eportal"
    Net stop "Facility Data Server"

    :: Insert delay of 20 = 20(+1) seconds
    ping -n 21 127.0.0.1 >NUL

    Net start "Facility Data Server"
    Net start "Facility Eportal"
    ::-------------------------------------------------------------------------

    Other thing to check - could the Eportal service be crashing?

  15. #13
    themightymrp's Avatar
    Join Date
    Dec 2009
    Location
    Leeds, West Yorkshire
    Posts
    1,201
    Thank Post
    212
    Thanked 222 Times in 191 Posts
    Rep Power
    72
    According to the Sercofirstline website, under the hardware requirements PDF it doesn't specify IE9 as a fully supported browser. I am the only person in our school with IE9 installed and, seeing as I dont do much on ePortal personally, this has never been a problem.

  16. #14

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,568 Times in 1,250 Posts
    Rep Power
    340
    I'll have a go restarting the services at 3am and see what happens the following day.

    @ToyHeartsFan - You're right, but I get round this by deploying IE9 everywhere and just using IE8 on admin workstations. It is getting a little silly though - you must be using IE8 and must be using Adobe Reader 9 all because of one website. The amount of support requests it created, I'm not sure why it wasn't just properly fixed.

    It's not directly Link2ICT's problem to be fair to them - it's not their site (to my knowledge) but they assist schools anyway.

  17. #15

    Join Date
    Jul 2006
    Location
    London
    Posts
    1,262
    Thank Post
    111
    Thanked 242 Times in 193 Posts
    Blog Entries
    1
    Rep Power
    74
    Become an Academy - gets you out of having to have outdated services. (maybe)
    Definately gives you the flexability to require new service partners keep their support current by specifiying they must support for the latest standard browsers on current operating systems...

    But to hop back on topic...
    I'd add 'iisreset' to the script above, just to clear out any caching it might be doing. And definately schedule it to run every night.

    The guidance is in the 'enhancing eportal performance' document which I can't find for download anywhere. The script for restarting eportal is on sercofirstline->support downloads->eportal.

    Finally, eportal logs people out after a few minutes (10 I think, but it might be 20). To the end user it is not usually obvious that this has happened, and has for us, in the past been a significant source of 'eportal just stopped working' reports.
    Last edited by psydii; 29th February 2012 at 05:56 PM.

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. IE9 and Outlook web access problem
    By mrbios in forum Windows 7
    Replies: 1
    Last Post: 10th June 2011, 11:49 AM
  2. Replies: 8
    Last Post: 7th March 2011, 04:06 PM
  3. E-Portal and SSL
    By NorbertBroadsword in forum MIS Systems
    Replies: 14
    Last Post: 19th March 2009, 09:43 PM
  4. Replies: 0
    Last Post: 20th August 2007, 11:22 AM
  5. E-Portal and https configuration
    By daveyboy in forum MIS Systems
    Replies: 3
    Last Post: 13th September 2006, 01:04 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •