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Windows 7 Thread, Remote support tools on Windows 7 ? (VNC) in Technical; Currently we use VNC on the XP clients on the LAN Which is the preferred version of VNC for Windows ...
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    Remote support tools on Windows 7 ? (VNC)

    Currently we use VNC on the XP clients on the LAN

    Which is the preferred version of VNC for Windows 7, or is there a better remote support tool, to assist the end user ?

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    dan41322's Avatar
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    VNC was great for XP because it was free! But now with Windows 7 sadly you have to pay

    I am not sure what other Free ones are out there... But I know of some other companies you could try that you have to pay for: Netop Remote Control, Ranger Remote Control, ERGO Free2Teach.

    But they have loads of added extras for Teachers use so not sure that you would want those products if your just using it for Remote support.

    Oh yeh we also use Teamviewer.. but again that is pay for, its a great support tool though!

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    some versions of vnc work tight vnc seems to

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    JonThompson's Avatar
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    We use AB Tutor Control, you have to pay for the teacher program, but the clients are free. http://abconsulting.com/

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    We run cc4 and use ultravnc.

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    Quote Originally Posted by JonThompson View Post
    We use AB Tutor Control, you have to pay for the teacher program, but the clients are free. http://abconsulting.com/
    Second this, a much cheaper option than some others.

    If all you want it for is to do support, you would only need 1 license, say on a server or your own machine, then install the clients onto all your PC's. Done

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    3s-gtech's Avatar
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    ABTC is good, but the performance on Windows 7 is rubbish compared to XP. They really need to sort their client software out.

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    chazzy2501's Avatar
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    Windows Remote Assistance, is built into windows 7 and can be configured via GPO. You can use it like VNC.

    This is where I first spotted it EDIT: (and it is perfect)

    http://angrytechnician.wordpress.com...te-assistance/
    Last edited by chazzy2501; 18th January 2012 at 12:13 PM.

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    ABTC is good, has quite a lot of features. There is a new version that is coming out around April (v7) that will support Mac's too.

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    jamesfed's Avatar
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    We do everything through the Microsoft Lync client and desktop sharing - its limited in that you cant use it to connect to PCs without end user input and forget about using it if a UAC prompt is involved but as a very quick and easy option using software we already actively use it makes sense

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    jamesreedersmith's Avatar
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    Use UltraVNC

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    Dameware - it's not free, but works perfectly.. and does lots of other things too..!

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    FN-GM's Avatar
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    I use tight VNC becuase its support on lots of platforms. I use tight VNC. Here is a guide on how to deploy it network wide - How To Guide: Deploy VNC via Group Policy

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    I can't remember where I downloaded this from but have a look at the attached file. It works on Windows 7 & 2008 and doesn't need a client to be installed. The help menu explains how it works.
    Attached Files Attached Files

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    matt40k's Avatar
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    CentraStage uses UltraVNC which works well.

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