+ Post New Thread
Page 2 of 2 FirstFirst 12
Results 16 to 26 of 26
Windows 7 Thread, Remote support tools on Windows 7 ? (VNC) in Technical; In the early deployment stages of Windows 7 here. Just to say we are successfully using TightVNC to connect to ...
  1. #16
    mulderite's Avatar
    Join Date
    Mar 2007
    Location
    Derbyshire
    Posts
    35
    Thank Post
    1
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    In the early deployment stages of Windows 7 here. Just to say we are successfully using TightVNC to connect to the clients.

  2. #17

    Join Date
    Mar 2012
    Posts
    3
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    TightVNC works just fine.

  3. #18
    Valyyn's Avatar
    Join Date
    Jun 2011
    Location
    Portsmouth
    Posts
    202
    Thank Post
    21
    Thanked 62 Times in 44 Posts
    Rep Power
    54
    On our current XP clients, we've been using TightVNC on teacher machines (we have Impero for the student machines). While working on this year's Win7 build though, I've been playing with Microsoft's built-in Offer Assistance which I've found really useful. It does require the teacher to accept your connection, but then it works brilliantly and lets you chat to the member of staff to ask questions and the like. It also lets you respond to UAC prompts with some GP tweaking.

  4. #19

    SYNACK's Avatar
    Join Date
    Oct 2007
    Posts
    11,084
    Thank Post
    853
    Thanked 2,679 Times in 2,272 Posts
    Blog Entries
    9
    Rep Power
    769
    Quote Originally Posted by chazzy2501 View Post
    Windows Remote Assistance, is built into windows 7 and can be configured via GPO. You can use it like VNC.

    This is where I first spotted it EDIT: (and it is perfect)

    Help users over the phone with Unsolicited Remote Assistance The Angry Technician
    Works fine and with XP to 7 Easy GUI for Remote Assistance Support

  5. #20

    russdev's Avatar
    Join Date
    Jun 2005
    Location
    Leicestershire
    Posts
    6,920
    Thank Post
    708
    Thanked 550 Times in 365 Posts
    Blog Entries
    3
    Rep Power
    204
    Quote Originally Posted by Valyyn View Post
    On our current XP clients, we've been using TightVNC on teacher machines (we have Impero for the student machines). While working on this year's Win7 build though, I've been playing with Microsoft's built-in Offer Assistance which I've found really useful. It does require the teacher to accept your connection, but then it works brilliantly and lets you chat to the member of staff to ask questions and the like. It also lets you respond to UAC prompts with some GP tweaking.
    Just out of interest any reason not using Impero on the teachers machines?

    Russell

  6. #21
    Valyyn's Avatar
    Join Date
    Jun 2011
    Location
    Portsmouth
    Posts
    202
    Thank Post
    21
    Thanked 62 Times in 44 Posts
    Rep Power
    54
    Quote Originally Posted by russdev View Post
    Just out of interest any reason not using Impero on the teachers machines?

    Russell
    Well, we do have Impero installed on them to let them see and control the student machines in their room (and to let us run scripts etc easily on the fly) but all staff machines are in their own group which deny remote viewing and control because of Politics(tm), basically!

    Edit to add:
    Basically, staff didn't like the idea of being "spied on" - and although we can still easily connect without their knowledge with TightVNC, I guess the fact that with VNC we have to actually deliberately connect to their machine, rather than their screens just appearing in the "Entire Network" view made all the difference and Remote Assistance is even better in their eyes because they have to accept the connection!"
    Last edited by Valyyn; 2nd March 2012 at 10:32 AM. Reason: Added more info

  7. #22
    mrbios's Avatar
    Join Date
    Jun 2007
    Location
    Stroud, Gloucestershire
    Posts
    2,458
    Thank Post
    349
    Thanked 256 Times in 211 Posts
    Rep Power
    98
    Combination of Impero and UltraVNC

    UltraVNC is a backup to impero in we either don't have enough licenses for the amount of machines that are running or if the service/install breaks.


    Quote Originally Posted by Valyyn View Post
    Well, we do have Impero installed on them to let them see and control the student machines in their room (and to let us run scripts etc easily on the fly) but all staff machines are in their own group which deny remote viewing and control because of Politics(tm), basically!

    Edit to add:
    Basically, staff didn't like the idea of being "spied on" - and although we can still easily connect without their knowledge with TightVNC, I guess the fact that with VNC we have to actually deliberately connect to their machine, rather than their screens just appearing in the "Entire Network" view made all the difference and Remote Assistance is even better in their eyes because they have to accept the connection!"
    Why not just set them all to "Ask if allowed" that way they know if you're connecting.
    Last edited by mrbios; 2nd March 2012 at 10:47 AM.

  8. #23
    Valyyn's Avatar
    Join Date
    Jun 2011
    Location
    Portsmouth
    Posts
    202
    Thank Post
    21
    Thanked 62 Times in 44 Posts
    Rep Power
    54
    I've not really played with that in all honesty. The only thing is, when I view the Entire Network in Live Thumbnail view, will all the teachers suddenly get a popup asking them to allow it? Because I could see that getting very annoying if so! If it just denies when on live thumbnail view and only prompts when I actually click to view their machine in the popout then that could be good though - I think I might have a play after EOD today - thanks!

  9. #24
    mrbios's Avatar
    Join Date
    Jun 2007
    Location
    Stroud, Gloucestershire
    Posts
    2,458
    Thank Post
    349
    Thanked 256 Times in 211 Posts
    Rep Power
    98
    Quote Originally Posted by Valyyn View Post
    I've not really played with that in all honesty. The only thing is, when I view the Entire Network in Live Thumbnail view, will all the teachers suddenly get a popup asking them to allow it? Because I could see that getting very annoying if so! If it just denies when on live thumbnail view and only prompts when I actually click to view their machine in the popout then that could be good though - I think I might have a play after EOD today - thanks!
    That's an interesting point now that you mention it, hopefully @russdev might be able to answer that

  10. #25
    Duke5A's Avatar
    Join Date
    Jul 2010
    Posts
    795
    Thank Post
    81
    Thanked 130 Times in 113 Posts
    Blog Entries
    8
    Rep Power
    31
    I wound up writing my own launcher for TightVNC in VB .Net 2010. We're not in a position where we have to ask permission to take over a machine and this setup even works when the machine isn't logged in.

  11. #26

    Join Date
    Nov 2011
    Location
    Gloucester
    Posts
    326
    Thank Post
    13
    Thanked 27 Times in 26 Posts
    Rep Power
    15
    so if they don't trust you, by having access to view their screens, do they realise you can access ALL of their stored data??

SHARE:
+ Post New Thread
Page 2 of 2 FirstFirst 12

Similar Threads

  1. Remote support software on port 80 blocked on BGFL
    By ranj in forum Birmingham Grid for Learning (BGfL)
    Replies: 1
    Last Post: 28th June 2010, 09:29 PM
  2. Replies: 4
    Last Post: 9th April 2010, 05:02 PM
  3. Active Directory tools on Windows 7?
    By Chris_Jones in forum Windows 7
    Replies: 4
    Last Post: 7th October 2009, 01:05 PM
  4. Replies: 7
    Last Post: 24th May 2006, 02:16 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •