+ Post New Thread
Results 1 to 14 of 14
Windows 7 Thread, Printer problem, print server and GPO in Technical; Placed a network printer in the library shared with 6 pcs It's a HP Business jet 6000. Added the printer ...
  1. #1

    Join Date
    May 2010
    Posts
    989
    Thank Post
    98
    Thanked 74 Times in 60 Posts
    Rep Power
    45

    Printer problem, print server and GPO

    Placed a network printer in the library shared with 6 pcs

    It's a HP Business jet 6000.

    Added the printer to the print server and pushed it out via GPO.

    Normally this works without any problems - I tested it fine on a local machine, however the printer is causing issues to the 6 library machines.

    Previously on these machines there was a local printer shared from one pc through deployed printers in local GPO which I removed prior to the new printer being installed.

    Now on these machines Printers and Devices is hanging, not only that it's causing office applications to hang too (word in particular). Weird thing is if I do a office repair the printers show up and word starts working again? This seems to work for a short while.

    Things i've tried are restarting spool, clearing out the drivers folder under spool (plus other references to the old printers)

    Clearing out the registry keys for references to old servers and printers under HKLM\System\CurrentControlSet\Control\Print\ (Environments) (Monitors) and servers)

    Only thing that seems to work is repairing office?

    Any clues before I push out an image to them ?

  2. #2

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,231
    Thank Post
    239
    Thanked 1,563 Times in 1,247 Posts
    Rep Power
    339
    I would make sure you have the correct drivers. For example, Windows 7 32Bit and Windows 7 64Bit require different sets of drivers.

    This is also true if you're deploying from 2008 R2 (64Bit) to Windows 7 32Bit. You also need to enable 'Point and Print Restrictions', in both:

    Computer Config > Policies > Admin Templates > Printers - Point and Print Restrictions

    User Config > Policies > Admin Templates > Control Panel > Printers - Point and Print Restrictions

    Untick the two boxes and set both drop down menus to 'Do not show warning or elevation prompt'.

  3. #3

    Join Date
    May 2010
    Posts
    989
    Thank Post
    98
    Thanked 74 Times in 60 Posts
    Rep Power
    45
    Thanks Michael,

    All windows 7 machines are 32Bit, running on a 2008 32Bit printserver. Latest drivers from HP (OJ6000vE609_Corporate_14.exe v14.0.0)

    I tried that point and print restriction too, (It wasn't enabled and the printers still worked on the test machine) I've since left this setting enabled after reading about it.
    I've pretty much tried everything, I just find it weird that repairing office makes it work?!

  4. #4

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,231
    Thank Post
    239
    Thanked 1,563 Times in 1,247 Posts
    Rep Power
    339
    It is a little odd I agree. What version of Office and are you running the latest Service Pack and updates for it?

  5. #5

    Join Date
    May 2010
    Posts
    989
    Thank Post
    98
    Thanked 74 Times in 60 Posts
    Rep Power
    45
    office 2007 SP2, don't suppose it can't harm putting SP3 on there for a try.

  6. #6

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,231
    Thank Post
    239
    Thanked 1,563 Times in 1,247 Posts
    Rep Power
    339
    Yes, you never know. I've also found that profiles sometimes can create problems like this. Re-creating the profile can resolve many issues. I would try SP3 first though.

  7. #7

    Join Date
    May 2010
    Posts
    989
    Thank Post
    98
    Thanked 74 Times in 60 Posts
    Rep Power
    45
    Forgot to mention, I can't stop the spooler without setting it to manual in services and rebooting.

    Trying SP3 now, fingers crossed!

  8. #8

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,231
    Thank Post
    239
    Thanked 1,563 Times in 1,247 Posts
    Rep Power
    339
    Bad/poor drivers can create problems with the spooler, including crashing it. Even so, you should still be able to stop it and start it again, either from Services.msc or from the command prompt (with admin rights):

    Code:
    net stop spooler
    
    net start spooler

  9. Thanks to Michael from:

    caffrey (5th December 2011)

  10. #9

    Join Date
    May 2010
    Posts
    989
    Thank Post
    98
    Thanked 74 Times in 60 Posts
    Rep Power
    45
    Think i've got it working, altho i'll only believe it if its ok tomorrow - thought I had this cracked on friday!

    Changed the driver, but had to redo all the registry and spool dir stuff beforehand - and the printer magically appeared, and word started working again...

    Still not holding my breath, might just reimage the machines over xmas

    cheers again

  11. #10

    Join Date
    May 2010
    Posts
    989
    Thank Post
    98
    Thanked 74 Times in 60 Posts
    Rep Power
    45
    Spoke too soon, pushed out a fresh image to a machine still no go. I reinstalled the printer on the print server and deleted the drivers and started from scratch there too.
    If I go into devices and printers it hangs, also word hangs on loading - Now if I restart the spooler word and devices and printers springs back into life and the printer is there.
    Tried it with GPP too, again lots of issues.

    Going to attempt to install locally via IP and see what happens.

    Come to the conclusion - don't buy HP officejet 6000s, they are rubbish.....

    Thing was this printer was deployed no problem with 4 xp machines - worked a treat - so it's some problem with HP drivers and Windows 7 - so much for progress!

  12. #11
    Duke5A's Avatar
    Join Date
    Jul 2010
    Posts
    789
    Thank Post
    79
    Thanked 129 Times in 112 Posts
    Blog Entries
    8
    Rep Power
    31
    Most, if not all, newer HP drivers have given me such grief that I'll scour for a compatible Microsoft driver before I use the real deal. You might want to give that a try.

  13. #12

    Join Date
    May 2010
    Posts
    989
    Thank Post
    98
    Thanked 74 Times in 60 Posts
    Rep Power
    45
    Yep, I wasted 3 days trying to fix it and gave up, now installed per machine which is a pain, daren't touch them now as they are running fine

    I'm thinking it's something to do with WSD ports. I'll take into account your suggestion next time - but i'm considering alternate manufacturer now..

  14. #13

    Join Date
    Nov 2011
    Posts
    607
    Thank Post
    84
    Thanked 21 Times in 19 Posts
    Rep Power
    10
    We had massive problems with deploying printers with gpo's.

    In the end we went for deploying them with GPP. It slightly slows down login times but it works well. Im trying to workd out if i can make the log on delay slightly better. I may try deploying them to machines rather than individual users.

  15. #14

    Join Date
    Jun 2007
    Location
    Colchester, Essex, UK
    Posts
    56
    Thank Post
    2
    Thanked 16 Times in 14 Posts
    Rep Power
    21
    Had this problem on our network recently, and discovered that it can be resolved by using the old (version 12.0.0) drivers for the OfficeJet 6000.

    The problem started occurring when we upgraded from 12.0.0 to 14.0.0 - deleting the old drivers & installing 12.0.0 instead resolved the problem.

    You can get 12.0.0 from HP Officejet 6000 E609b Printer Driver Download - I know it's an 'unofficial' site, but check the digital signatures after downloading the '12.0.0 - Basic (IT)' x64 drivers, and so long as it's signed by 'Hewlett Packard Company', dated ‎21 ‎January ‎2009 03:14:22, you should be OK.

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 35
    Last Post: 20th September 2012, 02:42 PM
  2. Printer/Print Server problem
    By LeMarchand in forum Hardware
    Replies: 2
    Last Post: 1st July 2009, 03:50 PM
  3. Vista and Start Menu Redirection with Server 2003 GPOs
    By new-2-this in forum Windows Vista
    Replies: 5
    Last Post: 26th November 2007, 12:47 PM
  4. Replies: 2
    Last Post: 17th May 2007, 09:54 AM
  5. Vista and Server2003 print server
    By gwendes in forum Windows Vista
    Replies: 10
    Last Post: 23rd February 2007, 06:51 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •