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Windows 7 Thread, Intel Graphics Driver Crashing and being recovered HP DC7700 USFF in Technical; I have a load of machines (all HP DC7700 Ultra small form factor - might be 7800 can't remember) and ...
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    glennda's Avatar
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    Intel Graphics Driver Crashing and being recovered HP DC7700 USFF

    I have a load of machines (all HP DC7700 Ultra small form factor - might be 7800 can't remember) and at random times (tends to be induced while using bluesky though) the graphics card crashes the screen goes black and then comes back with saying the the driver had been recovered.

    Have tried older/newer versions of the drivers but can't figure it out.

    Happens randomly across many machines so assume its not a hardware fault.

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    SYNACK's Avatar
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    Is this while its running flash content by any chance, several versions of flash hosed the display subsystem in Windows7x64 when it tried to run as accelerated. (in flash settings). Might be your issue.

    Also look at BIOS upgrades and check the RAM just in case.

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    glennda's Avatar
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    It could well be to do with flash - hadn't thought of that - Its a 32bit machines (as we are across the site). I tested the ram on the machines before they where imaged 6 weeks ago and everyone passed so i hope its not that (but as happens on multiple machines i doubt its an issue for 10 + machines to have developed faults in 6 weeks.

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    +1 for Synacks post, I had the same issue and I have a Nvidia Cuda in mine W7x64 but it seemed to disappear after yet another Flash update.

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    bio
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    Glad to see this post.... We have a couple of HP 8200 SFF (around 70) ...that keep BSOD'ing since last monday. They BSOD at the logon screen. They worked flawlessly for some months.....The only 2 variables i can think about is a new antivirus pattern file and the winter time clock change. It seems that the INTEL HD video driver & KB2393802 also mess things up (looking on the internet)... Building a new image on that machine from the ground up now to see whats going on...

    bio..

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    SYNACK's Avatar
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    Quote Originally Posted by bio View Post
    Glad to see this post.... We have a couple of HP 8200 SFF (around 70) ...that keep BSOD'ing since last monday. They BSOD at the logon screen. They worked flawlessly for some months.....The only 2 variables i can think about is a new antivirus pattern file and the winter time clock change. It seems that the INTEL HD video driver & KB2393802 also mess things up (looking on the internet)... Building a new image on that machine from the ground up now to see whats going on...

    bio..
    You've got to watch those intel drivers. Some of the ones that come through Windows Update have a nasty habit of corrupting the video system so bad you need to reinstall windows to repair it.

  7. Thanks to SYNACK from:

    mac_shinobi (4th March 2012)

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    Michael's Avatar
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    I've had a problem reported to me of the exact same symptoms on an HP 7700 SFF which has Intel on board graphics. This also is running Windows 7 SP1 x86. Looking at the event logs I noticed the following errors:

    Code:
    Log Name:      System
    Source:        Display
    Date:          02/11/2011 14:21:38
    Event ID:      4101
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      COMPUTERNAME
    Description:
    Display driver igfx stopped responding and has successfully recovered.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Display" />
        <EventID Qualifiers="0">4101</EventID>
        <Level>3</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-11-02T14:21:38.000000000Z" />
        <EventRecordID>8187</EventRecordID>
        <Channel>System</Channel>
        <Computer>COMPUTERNAME</Computer>
        <Security />
      </System>
      <EventData>
        <Data>igfx</Data>
        <Data>
        </Data>
      </EventData>
    </Event>
    Code:
    Log Name:      System
    Source:        EventLog
    Date:          02/11/2011 14:22:45
    Event ID:      6008
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      COMPUTERNAME
    Description:
    The previous system shutdown at 14:21:34 on ‎02/‎11/‎2011 was unexpected.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="EventLog" />
        <EventID Qualifiers="32768">6008</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-11-02T14:22:45.000000000Z" />
        <EventRecordID>8192</EventRecordID>
        <Channel>System</Channel>
        <Computer>COMPUTERNAME</Computer>
        <Security />
      </System>
      <EventData>
        <Data>14:21:34</Data>
        <Data>‎02/‎11/‎2011</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Data>22755</Data>
        <Data>
        </Data>
        <Data>
        </Data>
        <Binary>DB070B00030002000E00150022002A03DB070B00030002000E00150022002A03605400003C000000010000006054000000000000302A00000100000000000000</Binary>
      </EventData>
    </Event>
    Code:
    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          02/11/2011 14:22:32
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      COMPUTERNAME
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2011-11-02T14:22:32.988013100Z" />
        <EventRecordID>8196</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>COMPUTERNAME</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">278</Data>
        <Data Name="BugcheckParameter1">0x84fc6008</Data>
        <Data Name="BugcheckParameter2">0x8c8409b0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0xd</Data>
        <Data Name="SleepInProgress">false</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>
    To my knowledge, the driver used is Windows 7's own. I could try swapping the memory as I am presuming maybe the memory is causing the onboard graphics to crash and the system to unexpectedly reboot. This is one theory anyway.

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    same, arggh! updated to flash 11 on Friday so hopefulyl gone away, anyone installed a particular version that stops the crashing? I had 10.3 before

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    Michael's Avatar
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    In this case I had Flash 11.0.1.152 as part of image. I'm not entirely convinced the problem is Flash related.

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    found this:

    Blue Screen after Windows Update KB2393802 (Hermes)

    I have 75% AMD boards with no issues so I m guessing the above is correct

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    Michael's Avatar
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    According to this Security Bulletin KB2393802, it does not affect:

    Windows 7 for 32-bit Systems Service Pack 1
    Windows 7 for x64-based Systems Service Pack 1
    Windows Server 2008 R2 for x64-based Systems Service Pack 1
    Windows Server 2008 R2 for Itanium-based Systems Service Pack 1

    I have double checked this and it's definitely not listed in Programs and Features. So unless you're running Windows 7 Gold, you shouldn't be affected by this problem. If you are running Windows 7 SP1, it's probably something else such as a memory problem or application conflict.

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    hum.. the problem only seems to be affecting the intel systems and only since last monday, I ve even installed the latest intel driver update

    about 60 machines

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    Well found a thread on intel saying not to use their drivers but the ones directly from the manufacturer (Stone Computers) because there maybe compatibility issues

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    Michael's Avatar
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    The HP 7700 has an Intel Q965 graphics chip. Windows 7 SP1 installs driver version 8.15.10.1749 and I've downloaded the latest driver from Intel's site, version 8.15.10.1930, so lets see what happens

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    Quote Originally Posted by Michael View Post
    The HP 7700 has an Intel Q965 graphics chip. Windows 7 SP1 installs driver version 8.15.10.1749 and I've downloaded the latest driver from Intel's site, version 8.15.10.1930, so lets see what happens
    Same thing for me when i updated

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