Windows 7 Thread, Apparent problems with Windows 7 and ATI video card. in Technical; Hello,
I recently started getting errors in different games and applications with Windows 7 and they all seems to revolve ...
7th August 2011, 07:13 PM #1
- Rep Power
Apparent problems with Windows 7 and ATI video card.
I recently started getting errors in different games and applications with Windows 7 and they all seems to revolve around the aticfx32.dll (see appcrash details below)
I am running windows 7 64-bit (see system details below) and crossfired Radeon 5870.
I assumed this had something to do with my video card, or drivers. So I completely removed all drivers, and catalyst control center, and reinstalled them. I reinstalled Steam (which is where my games are) and redownloaded the games that were having troubles (not all games had issues). Some of them got fixed, but others still crashed periodically. The weird thing is, HL2 used to work fine, but then stopped working, but I was able to get it working again after going through all this. I am currently on CCC 11.8 beta (because 11.7 didn't seem to do anything).
Like I said, HL2 is working now, but it seems that anything that calls that aticfx32.dll may not work. Below is the appcrash information when I was trying to run Hammer (the Level editor for HL).
I also checked to make sure that I completely removed the aticfx32 and rewrote it when I did my reinstalls. Still, I get the error.
I have rebooted the computer a number of times, I have done a completely clean reboot, where I start nothing but the OS. I have updated my audio drivers, run all the Windows Updates, etc.
Any suggestions would be greatly appreciated, as I am not sure where to go from here.
Problem Event Name: APPCRASH
Application Name: hammer.exe
Application Version: 0.0.0.0
Application Timestamp: 4a132f0c
Fault Module Name: aticfx32.dll
Fault Module Version: 184.108.40.2061
Fault Module Timestamp: 4e1bb871
Exception Code: c0000005
Exception Offset: 000281bb
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 3656
Additional Information 2: 3656115a4fdcd3d173339f381d1f3168
Additional Information 3: 8bcb
Additional Information 4: 8bcbdd4b11d676bc463f2097ec12dcb8
Speed: 3373 Mhz
8 logical processors
4 physical processors
Operating System Version:
Windows 7 (64 bit)
Crypto Provider Codes: Supported 323 0x0 0x0 0x0
Driver: ATI Radeon HD 5800 Series
DirectX Driver Name: aticfx32.dll
Driver Version: 8.880.3.0
DirectX Driver Version: 220.127.116.111
Driver Date: 11 July 2011
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: ATI Radeon HD 5800 Series
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1200
Desktop Resolution: 3600 x 1200
Primary Display Size: 26.65" x 16.65" (31.42" diag)
67.7cm x 42.3cm (79.8cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x
Audio device: Speakers (Realtek High Definiti
RAM: 12286 Mb
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 2878582 Mb
Largest Free Hard Disk Block: 711355 Mb
Steam Hard Disk Usage: 32792 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
IDG Tech News
8th August 2011, 09:41 AM #2
Have you flashed the firmware on your graphics card at all?
Also do you have another computer that you can try running the graphics card in with those games - that would tell you if its a hardware problem or not.
8th August 2011, 11:32 AM #3
I'd be tempted to run some stress tests on it as this kind of thing is usually hardware releated assuming you have the latest drivers installed. You could also try reverting to older drivers provided by windows update as these are usually quite stable.
8th August 2011, 12:22 PM #4
I found that my ATI and Radeon cards wouldn't work together under Win 7 64bit, I substituted the radeon with another ATI and it has been fine since.
8th August 2011, 01:32 PM #5
- Rep Power
We've had a few like this and switched model and it was fine. Also have you tried removing the driver and installing an older version? It could be that windows update updated the card to the microsoft approved version and broke catalyst.
9th August 2011, 03:45 PM #6
- Rep Power
Thanks for your replies.
After working on this for over three days, I finally found the root cause.
It was the MSI Afterburner running in the background, grabbing that .dll and not letting it go.
To test, I completely uninstalled MSI Afterburner (after it being the last thing I tried!) and rebooted again, and no more errors.
9th August 2011, 03:46 PM #7
Nice going and thanks for letting us know what the problem was in the end!
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