+ Post New Thread
Results 1 to 7 of 7
Windows 7 Thread, Apparent problems with Windows 7 and ATI video card. in Technical; Hello, I recently started getting errors in different games and applications with Windows 7 and they all seems to revolve ...
  1. #1

    Join Date
    Aug 2011
    Location
    Texas
    Posts
    2
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Apparent problems with Windows 7 and ATI video card.

    Hello,

    I recently started getting errors in different games and applications with Windows 7 and they all seems to revolve around the aticfx32.dll (see appcrash details below)

    I am running windows 7 64-bit (see system details below) and crossfired Radeon 5870.

    I assumed this had something to do with my video card, or drivers. So I completely removed all drivers, and catalyst control center, and reinstalled them. I reinstalled Steam (which is where my games are) and redownloaded the games that were having troubles (not all games had issues). Some of them got fixed, but others still crashed periodically. The weird thing is, HL2 used to work fine, but then stopped working, but I was able to get it working again after going through all this. I am currently on CCC 11.8 beta (because 11.7 didn't seem to do anything).

    Like I said, HL2 is working now, but it seems that anything that calls that aticfx32.dll may not work. Below is the appcrash information when I was trying to run Hammer (the Level editor for HL).

    I also checked to make sure that I completely removed the aticfx32 and rewrote it when I did my reinstalls. Still, I get the error.

    I have rebooted the computer a number of times, I have done a completely clean reboot, where I start nothing but the OS. I have updated my audio drivers, run all the Windows Updates, etc.

    Any suggestions would be greatly appreciated, as I am not sure where to go from here.



    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: hammer.exe
    Application Version: 0.0.0.0
    Application Timestamp: 4a132f0c
    Fault Module Name: aticfx32.dll
    Fault Module Version: 8.17.10.1091
    Fault Module Timestamp: 4e1bb871
    Exception Code: c0000005
    Exception Offset: 000281bb
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 3656
    Additional Information 2: 3656115a4fdcd3d173339f381d1f3168
    Additional Information 3: 8bcb
    Additional Information 4: 8bcbdd4b11d676bc463f2097ec12dcb8



    Processor Information:
    Vendor: GenuineIntel
    Speed: 3373 Mhz
    8 logical processors
    4 physical processors
    HyperThreading: Supported
    FCMOV: Supported
    SSE2: Supported
    SSE3: Supported
    SSSE3: Supported
    SSE4a: Unsupported
    SSE41: Supported
    SSE42: Supported

    Network Information:
    Network Speed:

    Operating System Version:
    Windows 7 (64 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 323 0x0 0x0 0x0

    Video Card:
    Driver: ATI Radeon HD 5800 Series

    DirectX Driver Name: aticfx32.dll
    Driver Version: 8.880.3.0
    DirectX Driver Version: 8.17.10.1091
    Driver Date: 11 July 2011
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 60 Hz
    DirectX Card: ATI Radeon HD 5800 Series
    VendorID: 0x1002
    DeviceID: 0x6898
    Number of Monitors: 2
    Number of Logical Video Cards: 2
    No SLI or Crossfire Detected
    Primary Display Resolution: 1920 x 1200
    Desktop Resolution: 3600 x 1200
    Primary Display Size: 26.65" x 16.65" (31.42" diag)
    67.7cm x 42.3cm (79.8cm diag)
    Primary Bus Type Not Detected
    Primary VRAM: 1024 MB
    Supported MSAA Modes: 2x 4x 8x

    Sound card:
    Audio device: Speakers (Realtek High Definiti

    Memory:
    RAM: 12286 Mb

    Miscellaneous:
    UI Language: English
    Microphone: Not set
    Media Type: DVD
    Total Hard Disk Space Available: 2878582 Mb
    Largest Free Hard Disk Block: 711355 Mb
    Steam Hard Disk Usage: 32792 Mb
    OS Install Date: Dec 31 1969
    Game Controller: None detected

  2. #2
    jamesfed's Avatar
    Join Date
    Sep 2009
    Location
    Reading
    Posts
    2,139
    Thank Post
    126
    Thanked 325 Times in 274 Posts
    Rep Power
    81
    Have you flashed the firmware on your graphics card at all?

    Also do you have another computer that you can try running the graphics card in with those games - that would tell you if its a hardware problem or not.

  3. #3

    SYNACK's Avatar
    Join Date
    Oct 2007
    Posts
    10,683
    Thank Post
    823
    Thanked 2,569 Times in 2,186 Posts
    Blog Entries
    9
    Rep Power
    731
    I'd be tempted to run some stress tests on it as this kind of thing is usually hardware releated assuming you have the latest drivers installed. You could also try reverting to older drivers provided by windows update as these are usually quite stable.

  4. #4
    NikChillin's Avatar
    Join Date
    Nov 2007
    Location
    on the sofa
    Posts
    911
    Thank Post
    54
    Thanked 121 Times in 85 Posts
    Rep Power
    85
    I found that my ATI and Radeon cards wouldn't work together under Win 7 64bit, I substituted the radeon with another ATI and it has been fine since.

  5. #5

    Join Date
    Aug 2009
    Location
    Ingleby Barwick
    Posts
    51
    Thank Post
    2
    Thanked 6 Times in 6 Posts
    Rep Power
    11
    We've had a few like this and switched model and it was fine. Also have you tried removing the driver and installing an older version? It could be that windows update updated the card to the microsoft approved version and broke catalyst.

  6. #6

    Join Date
    Aug 2011
    Location
    Texas
    Posts
    2
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    All,

    Thanks for your replies.

    After working on this for over three days, I finally found the root cause.
    It was the MSI Afterburner running in the background, grabbing that .dll and not letting it go.
    To test, I completely uninstalled MSI Afterburner (after it being the last thing I tried!) and rebooted again, and no more errors.

  7. #7
    jamesfed's Avatar
    Join Date
    Sep 2009
    Location
    Reading
    Posts
    2,139
    Thank Post
    126
    Thanked 325 Times in 274 Posts
    Rep Power
    81
    Nice going and thanks for letting us know what the problem was in the end!

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 0
    Last Post: 15th March 2011, 08:53 AM
  2. Replies: 11
    Last Post: 6th October 2007, 04:27 PM
  3. Problems with Windows Storage Server.
    By maniac in forum Windows
    Replies: 12
    Last Post: 11th July 2007, 07:44 PM
  4. Problems with Windows XP log in boxes.
    By MikeMyers in forum Wireless Networks
    Replies: 10
    Last Post: 1st December 2006, 03:05 PM
  5. LTSP Problems with TFTP and PXE boot
    By Joedetic in forum Thin Client and Virtual Machines
    Replies: 3
    Last Post: 18th May 2006, 04:40 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •