Right - an update
I installed Acrobat X across the site (I had to - don't ask) and all was well, I thought...
But now a user cannot print a pdf sent in an email ON AN XP COMPUTER, even if they save it first.
Doesn't matter what - no email pdfs will print in XP.
Definitely since X.
Sometimes the page freezes, sometimes it 'encounters an error' and if you save it you can't open it again as you 'don't have permission'
Anyone come across this and can suggest a solutio
It works fine on the Win 7 machines
Last edited by witch; 9th June 2011 at 12:18 PM.
Typically if you right click an e-mail attachment and select 'Open in new tab', the PDF should open. If not, try resetting your browser to defaults and re-try the process.
Thanks, but tried that - option greyed out- pdf sometimes opens and stays there, sometimes closes or freezes. And won't print
Last edited by witch; 9th June 2011 at 01:49 PM.
Hmmm I wonder if you have set a GPO or something for it to be greyed out? Does this happen logged on as the domain admin?
User Config > Admin Templates > Windows Components > Internet Explorer > Browser Menus - Disable context menu
User Config > Admin Templates > Windows Components > Internet Explorer - Turn off tabbed browsing
If you haven't already, leave these as 'Not Configured'
Yes it does it logged on as a domain admin. I will look at the setting you suggest tomorrow - thanks
Do you have any update on this?
Not yet - didnt get to that school today but will hopefully get to it tomorrow
Can't find 'disable context menu' but the other one (and everything else in the list) is set to Not Configured in the default domain policy, the common computer policy and every other policy I have looked at. Anyway, surely anything in the policy would affect the Win 7 machines as well, wouldn't it?
Well they're user based policies, so it could affect staff and pupils. It would typically only affect admin users if it were set on the Default Domain Policy, unless your admin users are in their own specific OU.
But it doesn't affect users if they are logged on to a Windows 7 machine - I don't get that. I had a look under computer as well as user but there was nothing there either.
I went down a different track today, setting foxit as the default, but something somewhere is setting it back to adobe acrobat - any ideas where that might be if it was a policy?
You do realise that XP and 7 use different policy files? ADM = 2000/XP and ADMX = Vista/7
Are you using 2003 Server or 2008 Server? or maybe a combination?
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