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Windows 7 Thread, Windows 7 'Welcome' screen hang at login in Technical; Originally Posted by ianh64 I may try completely disabling sleep mode, not ideal. All i can say is, we've always ...
  1. #16

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    Quote Originally Posted by ianh64 View Post
    I may try completely disabling sleep mode, not ideal.
    All i can say is, we've always had sleep/hibernate turned off but have the issue nonetheless.
    Meanwhile i also found out restarting the Multimedia Class scheduler and/or Shell HW detection does not always bring the machine back to life.
    On machines where i disabled autotuninglevel the issue did not come back, but then again this might be coincidence...
    All in all i didn't get much further, quiet the contrary...

    Btw, are you seeing events 6006 (Winlogon) in the application eventlog?
    Last edited by rvdmast; 25th November 2010 at 08:23 PM.

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    ianh64 (26th November 2010)

  3. #17

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    Hi, we're having the same problem with a computer here.
    We have just received one new Dell OptiPlex 380 and installed Windows 7 on it.
    Everything seemed to have been installing fine, joined it to our domain, logged in as the user who is getting the desktop.
    Tried logging as myself (domain admin) and hung on Welcome screen.
    Pressed power button, you can see an error regarding Adobe Flash ActiveX install.
    We guessed this was a Group Policy error as we recently added a Flash install to our Group Policy, however, this is the only computer with that problem.
    Since the user's account wasn't having any problems we ignored it at first.
    After setting the computer up with specialised software we realised the user needed administrative rights to run it so we logged in to the local admin account and elevated the user's privileges. Upon attempting to log in with said user - now with local administrator privileges we were stuck at the welcome screen again.

    I feel it might have something to do with being a domain account with local admin privileges and having a newer version of flash than our Group policy attempts to install.

    For what it's worth, Adobe Reader has recently been updated to version X which most of our other computers don't have yet. Perhaps this may be related.

    Our next step is disabling group policy and seeing how it goes.

  4. #18

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    Quote Originally Posted by rvdmast View Post
    Btw, are you seeing events 6006 (Winlogon) in the application eventlog?
    No. I have attached output from event log below, partially annotated around the hang and lead up to it. The pertinent bit is 08:29:43 when the last thing logged before machine hangs at Welcome is "The Shell Hardware Detection service entered the stopped state." so things look similar, but as this machine is autotuning=disabled, its not exactly the same.

    Apologies for the long bit, but hopefully someone may look through and notice something.

    Code:
    Successful login etc - logging omitted
    
    Information	24/11/2010 08:50:04	Service Control Manager	7036	None
    Information	24/11/2010 08:49:52	Time-Service	35	None
    Information	24/11/2010 08:49:50	Winlogon	7001	(1101)		User Logon Notification for Customer Experience Improvement Program
    
    User probably logs in at this point
    
    Information	24/11/2010 08:49:44	Service Control Manager	7036	None	The CNG Key Isolation service entered the running state.
    Information	24/11/2010 08:49:43	Service Control Manager	7036	None	The Windows Defender service entered the running state.
    Information	24/11/2010 08:49:38	Time-Service	37	None		The time provider NtpClient is currently receiving valid time data from griffin.xxx.school (ntp.d|0.0.0.0:123->192.168.2.1:123).
    Information	24/11/2010 08:49:36	Service Control Manager	7036	None
    Information	24/11/2010 08:49:34	Service Control Manager	7036	None
    Information	24/11/2010 08:49:34	Service Control Manager	7036	None
    ...
    other similar messages omitted to shorten post
    ...
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	DHCPv6-Client	51046	Service State Event
    Information	24/11/2010 08:49:29	Dhcp-Client	50036	Service State Event
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:29	Service Control Manager	7036	None
    Information	24/11/2010 08:49:28	Service Control Manager	7036	None
    Information	24/11/2010 08:49:28	Service Control Manager	7036	None
    Information	24/11/2010 08:49:28	Service Control Manager	7036	None
    Information	24/11/2010 08:49:28	Service Control Manager	7036	None
    Information	24/11/2010 08:49:28	Service Control Manager	7036	None
    Information	24/11/2010 08:49:28	FilterManager	6	None
    Information	24/11/2010 08:49:28	FilterManager	6	None
    Information	24/11/2010 08:49:28	FilterManager	6	None
    Information	24/11/2010 08:49:28	Service Control Manager	7036	None
    Information	24/11/2010 08:49:28	UserPnp	20010	(7010)
    Information	24/11/2010 08:49:28	Service Control Manager	7036	None
    Information	24/11/2010 08:49:20	k57nd60x	11	None
    Information	24/11/2010 08:49:16	k57nd60x	15	None
    Information	24/11/2010 08:49:16	Kernel-Processor-Power	26	(4)
    Information	24/11/2010 08:49:16	Kernel-Processor-Power	26	(4)
    Critical	24/11/2010 08:49:14	Kernel-Power	41	(63)
    Information	24/11/2010 08:49:28	EventLog	6013	None
    Information	24/11/2010 08:49:28	EventLog	6005	None
    Information	24/11/2010 08:49:28	EventLog	6009	None
    Error		24/11/2010 08:49:28	EventLog	6008	None
    Information	24/11/2010 08:49:10	FilterManager	6	None
    Information	24/11/2010 08:49:08	Kernel-General	12	None
    
    
    Machine rebooted and power cycled
    		24/11/2010 08:47:37	
    
    Information	24/11/2010 08:46:12	Service Control Manager	7036	None
    Information	24/11/2010 08:46:11	k57nd60x	11	None
    Information	24/11/2010 08:46:10	Power-Troubleshooter	1	None
    Information	24/11/2010 08:46:07	Service Control Manager	7036	None
    Information	24/11/2010 08:46:07	Service Control Manager	7042	None
    Information	24/11/2010 08:46:06	Kernel-General	1	None
    
    Again, machine 'rebooted' - actually mistakenly put in sleep mode by user
    
    Information	24/11/2010 08:45:41	Kernel-Power	42	(64)
    
    Machine hangs - not sure what screen it hung on
    
    Information	24/11/2010 08:39:27	Service Control Manager	7036	None
    Information	24/11/2010 08:39:25	k57nd60x	11	None
    Information	24/11/2010 08:39:23	Power-Troubleshooter	1	None
    Information	24/11/2010 08:39:21	Service Control Manager	7036	None
    Information	24/11/2010 08:39:21	Service Control Manager	7042	None	
    Information	24/11/2010 08:39:20	Kernel-General	1	None		The system time has changed to ?2010?-?11?-?24T08:39:20.500000000Z from ?2010?-?11?-?24T08:38:06.804269500Z.
    
    Machine 'rebooted' - actually mistakenly put in sleep mode by user
    
    Information	24/11/2010 08:38:05	Kernel-Power	42	(64)		The system is entering sleep. Sleep Reason: Button or Lid
    
    *** Machine hangs at welcome screen ***
    
    Information	24/11/2010 08:29:43	Service Control Manager	7036	None	The Shell Hardware Detection service entered the stopped state.
    Information	24/11/2010 08:27:43	Service Control Manager	7036	None	The Shell Hardware Detection service entered the running state.
    
    User enters username/password and attempts to log in
    
    Information	24/11/2010 08:25:24	Service Control Manager	7036	None	The Multimedia Class Scheduler service entered the stopped state.
    Information	24/11/2010 08:21:25	Service Control Manager	7036	None	The Windows Media Center Scheduler Service service entered the running state.
    Information	24/11/2010 08:20:29	Power-Troubleshooter	1	None	The system has resumed from sleep. Sleep Time: ?2010?-?11?-?24T04:09:22.649743500Z Wake Time: ?2010?-?11?-?24T08:20:22.968000900Z Wake Source: Device -Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
    Information	24/11/2010 08:20:28	Service Control Manager	7036	None	The TCP/IP NetBIOS Helper service entered the running state.
    Information	24/11/2010 08:20:27	k57nd60x	11	None		Broadcom NetLink (TM) Gigabit Ethernet: Network controller configured for 1Gb full-duplex link.
    Information	24/11/2010 08:20:23	Service Control Manager	7036	None	The Multimedia Class Scheduler service entered the running state.
    Information	24/11/2010 08:20:22	Kernel-General	1	None		The system time has changed to ?2010?-?11?-?24T08:20:22.500000000Z from ?2010?-?11?-?24T04:09:24.426203000Z.
    
    Machine wakes to check to install updates
    
    Information	24/11/2010 04:09:24	Service Control Manager	7036	None	The TCP/IP NetBIOS Helper service entered the stopped state.
    Information	24/11/2010 04:09:24	Service Control Manager	7042	None	The TCP/IP NetBIOS Helper service was successfully sent a stop control. The reason specified was: 0x40030011 [Operating System: Network Connectivity (Planned)] Comment: None
    Information	24/11/2010 04:09:23	Kernel-Power	42	(64)		The system is entering sleep. Sleep Reason: System Idle
    Information	24/11/2010 04:09:22	Kernel-General	1	None		The system time has changed to ?2010?-?11?-?24T04:09:22.679000000Z from ?2010?-?11?-?24T04:09:22.679826900Z.
    Information	24/11/2010 04:07:52	Time-Service	37	None		The time provider NtpClient is currently receiving valid time data from griffin.xxx.school (ntp.d|0.0.0.0:123->192.168.2.1:123).
    Information	24/11/2010 04:07:32	Service Control Manager	7036	None	The TCP/IP NetBIOS Helper service entered the running state.
    Information	24/11/2010 04:07:32	Power-Troubleshooter	1	None	The system has resumed from sleep. Sleep Time: ?2010?-?11?-?23T18:48:25.753775300Z Wake Time: ?2010?-?11?-?24T04:07:25.968000800Z Wake Source: Timer - Windows will execute '\Microsoft\Windows\Media Center\mcupdate_scheduled' scheduled task that requested waking the computer.
    Information	24/11/2010 04:07:32	Service Control Manager	7036	None	The WinHTTP Web Proxy Auto-Discovery Service service entered the running state.
    Information	24/11/2010 04:07:32	Service Control Manager	7036	None	The TCP/IP NetBIOS Helper service entered the stopped state.
    Information	24/11/2010 04:07:30	k57nd60x	11	None		Broadcom NetLink (TM) Gigabit Ethernet: Network controller configured for 1Gb full-duplex link.
    Information	24/11/2010 04:07:25	Service Control Manager	7042	None	The TCP/IP NetBIOS Helper service was successfully sent a stop control. The reason specified was: 0x40030011 [Operating System: Network Connectivity (Planned)] Comment: None
    Information	24/11/2010 04:07:25	Kernel-General	1	None		The system time has changed to ?2010?-?11?-?24T04:07:25.500000000Z from ?2010?-?11?-?23T18:48:31.821410500Z.
    
    Machine enters sleep previous night
    
    Information	23/11/2010 18:48:27	Kernel-Power	42	(64)		The system is entering sleep. Sleep Reason: System Idle
    Information	23/11/2010 18:48:25	Kernel-General	1	None
    Information	23/11/2010 18:48:25	Service Control Manager	7036	None
    Unfortunately the user had a couple of false starts trying to reboot the machine (with the 'power' button on the front) where they actually put it back in standby mode and not powered down. I have included it here as this is the most comprehensive example so far of an event log that I have.

    Yesterday I turned off auto standby mode on all machines and whilst this machine started fine this morning, the intermittent nature of this issue meant that just because a machine is fine one day, it may not be another.

    Interestingly, this machine I believe had done it every day this week whilst the other two in the office we I think fine on all but one of the days. However since last week, I had been suggesting that the user logs off each night and I had set a scheduled command to shut the machine down at 9pm each night, not quite sure why it does not show in this machine but I guess something to do with it already being in standby mode at the scheduled shutdown time.

  5. #19

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    Quote Originally Posted by fredskis View Post
    Hi, we're having the same problem with a computer here.
    We have just received one new Dell OptiPlex 380 and installed Windows 7 on it.
    Everything seemed to have been installing fine, joined it to our domain, logged in as the user who is getting the desktop.
    Tried logging as myself (domain admin) and hung on Welcome screen.
    Pressed power button, you can see an error regarding Adobe Flash ActiveX install.
    We guessed this was a Group Policy error as we recently added a Flash install to our Group Policy, however, this is the only computer with that problem.
    Since the user's account wasn't having any problems we ignored it at first...
    I'm still suspicious about the adobe and java updates. This problem unfortunately coincided with a network topology change, firewall authentication change, a large set of microsoft updates (October) and flash and adobe update requests.

    However I do not believe that this is user account related as I have seen accounts log in fine one time and hung another. We also have a couple of generic year groups year1, year2, year3 for the younger children etc and it hangs for some children and not others even though they are effectively logging in simultaneously.

    Personally, my money is on the "The Shell Hardware Detection service entered the stopped state." but what the resolution is I do not know so far. The only people to come out of the woodwork with this are Dell Optiplex owners. Have looked on their website but nothing. Not sure how to progress diagnostics of why service is stopping.
    Last edited by ianh64; 26th November 2010 at 01:58 PM. Reason: Is Dell a coincidence?

  6. #20

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    ianh64, just to be sure, are the computers hanging after entering login credentials, or do they hang before the CTRL-ALT-DEL screen?
    Perhaps i should have mentioned that in our case the problem appears before users can login...

  7. #21

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    The computers hang after entering login credentials, ie they can hit ctrl-alt-del. I believe, from looking at the logs and by last user login state after a reboot that the hang occurs before the login is recognised.

    So its not the same, but I am convinced that the shell hardware detection is fundamental to this. I believe that the multimedia service is a red-herring as it appears not to be a critical service and apparently can be stopped and started at will by OS.

  8. #22

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    Well, we got around this problem by disabling group policy for installing an Adobe Flash update.
    Currently we don't really have time to investigate this issue further but might in the coming month or so.

  9. #23

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    Right this error must be contagouus, just had it here on a hp nw9440 running Windows 7 Enterprise 32bit. We have a bunch of these running 64bit which are totally fine though with the exact same hardware bar the CPU (stupid intel and their criminally late start with x64).

    Have tried all sorts, first got around it by disabling the NLA service but then that stopped working, tried all of the above and still no life from it so I am going to nuke it and start again.

    Weird thing is that looking through the logs it does actually complete the logon and all of the event logs indicate that it should be at the desktop but it isn't.

    I am looking at drivers along with some hotfix that stired the whole thing up as a cause because this system worked fine until a coupel of weeks ago. Whether this is related to some filthy drivers or a hotfix it does only seem to effect the 32bit platform which makes me even more motivated to get rid of all of our old 32bit rubbish as soon as possible.

  10. #24

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    @ ianh64: Just out of curiousity, what antivirus software do you use?

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    Quote Originally Posted by rvdmast View Post
    @ ianh64: Just out of curiousity, what antivirus software do you use?
    avast 4.8

  12. #26

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    Ok another thought then:
    Do you have the GPO setting "Delete user profiles older than a specified number of days on system restart" enabled?
    (under Computer configuration\Administrative templates\System\User profiles )

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    Probably not. I don't recognising having changed that but will heck next time I am logged in.

    I had another lock-up, this time with enhanced logging and me watching. The login screen hung at 'Applying group policies'. We left it for a good hour. The only thing of note was that the machine again had resumed from standby because whilst I had changed the power plan to not suspend or hibernate for computers, there was still one in place for users and this had been applied as the default profile. So it awoke about 4am for updates and went back to sleep due to idle. So far, I cannot think of an occasion where this problem has occurred when machine has been powered up rather than come out of hibernate or standby, although reporting of this issue by teaching staff is somewhat sparse so for the ICT room machines, I can only go on belated scant reports and what I have personally witnessed by being present at the start of a class. With the machine that did hang, I was able to remotely connect and attempt to restart multimedia and shell h/w detection, the latter repeatedly shut itself down, but could not coax it back in to life even with a remote shutdown that whilst was reported, did not occur.

    Since the spate of lock-ups in the office a week or so back, I have not had one reported on the two other office machines where the users leave themselves logged in each night and now do not standby/hibernate. But unfortunately, the nature of this problem is random so no lock-ups on 2 of 3 machines (the third that locked up was being managed differently - user logged off each night and for a period machine shut itself down only to awake at 4am for updates) does not mean that we have a confirmed work around - disable standby/hibernate.

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    Hi, I have seen this or similiar on about 3 different machines, but can't replicate it - its random. Could anyone with the problem upload their system event logs so I can see if they are similiar.
    I left a problem machine overnight and it was still stuck on the welcome screen from about 2:22 2/12/2010


    With services not responding: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

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    Being my first post I was unable to post a link to my logs

    My logs MEGAUPLOAD - The leading online storage and file delivery service

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    Does the event log you posted relate the the above date/time? I can't find any activity for at least half hour either side of 02:22 2/12/2010. Not sure what is going on (am viewing event log on a Vista machine) with the event log that I am looking at - I got a message at 21:49:30 on 2/12/2010 saying "The previous system shutdown at 8:43:20 AM on ‎3/‎12/‎2010 was unexpected." which is in the future! Possibly a result of UK/AUS time zone differences? Maybe you could post a text dump with the events leading up to the hang - I posted one above that I then went on to annotate.

    However I would personally say that you may have more fundamental problems, possibly an issue with DNS or domain controller connectivity causing a cascade of other issues that may or may not be relevant - although you are also getting shell HW timeout events being reported which is different to the service stopping but may be related.

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