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Windows 7 Thread, The User Profile Service failed the logon. User profile cannot be loaded in Technical; For some reason, after doing a disk clean up and defrag etc, and running all updates on the computers over ...
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    nephilim's Avatar
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    The User Profile Service failed the logon. User profile cannot be loaded

    For some reason, after doing a disk clean up and defrag etc, and running all updates on the computers over half term, we have major issues with the computers, they are refusing to log in stating "The User Profile Service failed the logon. User profile cannot be loaded" and then logs off.

    I am at a loss as our system is crippled, and rolling back the machines to a previous point has not fixed this. Any and all help appreciated

    Oh and we have tried what MS put on the website about the autofix thing.

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    mounters's Avatar
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    Did you delete the user folders from c:\users ? If so then you'll need to tidy up the registry as well (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
    ), otherwise windows thinks that's there's a locla profile that no longer exists.

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    nephilim (3rd November 2010)

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    3s-gtech's Avatar
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    Try user the local Users applet in the Control Panel to delete some test users from an affected system, then see if they can log on. I had this recently when I switched from roaming to mandatory profiles, deleting the roaming profiles from the PCs fixed it. Your mandatory/roaming profile may also be broken.

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    nephilim (3rd November 2010)

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    ZeroHour's Avatar
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    This happens to us randomly but a reboot usually fixes it, its not a wide spread problem though.
    You got any firewalls?
    Also DO NOT DELETE THE WHOLE PROFILE LIST KEY, only subkeys that are relevant

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    nephilim (3rd November 2010)

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    nephilim's Avatar
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    mounters, what do I do with that registry key????

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    nephilim's Avatar
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    also, is there a way to do this via GPO?

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    mounters's Avatar
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    Remove the guids sub keys of any users whose local profile you deleted.

    I don't think that you can do it through group policy.

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    nephilim (3rd November 2010)

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    nephilim's Avatar
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    Quote Originally Posted by ZeroHour View Post
    This happens to us randomly but a reboot usually fixes it, its not a wide spread problem though.
    You got any firewalls?
    Also DO NOT DELETE THE WHOLE PROFILE LIST KEY, only subkeys that are relevant
    No firewalls to cause this issue, which is annoying to say the least, I have deleted the Sub Keys, and profiles, but still having the issue. GAAAHHHHHHHH

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    jsnetman's Avatar
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    Have you checked that the user profile service is starting up, maybe through remote management console.

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    nephilim (3rd November 2010)

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    nephilim's Avatar
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    Doing MSTSC to the server, the user profile services is on automatic. I might restart the server when the kids have left to see what that does to it.

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    jsnetman's Avatar
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    Doing MSTSC to the server, the user profile services is on automatic
    You need to check it on the actual machine that you have a problem, also have you done the obvious of checking for malaware or virus infection. I would also try a SFC /scannow to see if any system files have been corrupted.

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    nephilim (3rd November 2010)

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    nephilim's Avatar
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    well I can log in with SOME users but not others, which is annoying...so I would assume the services are running fine

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    jsnetman's Avatar
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    Ok logon to the machine which you can and look at the event logs for any errors when you tried a user that failed. It should give you some errors to work on.

    According to this a faulty application which is hanging in the registry/profile will stop it from loading.

    If you get an event ID number for the users which are failing you can google it.
    Last edited by jsnetman; 3rd November 2010 at 02:58 PM.

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    nephilim (3rd November 2010)

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    ZeroHour's Avatar
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    I have actually seen this in a different issue, we had a TS server (2008 R2) and when certain staff logged in they got the same error. The problem turned out to be an invalid profile path being set for the TS profile variable in their account (or GP I suppose)

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    nephilim (3rd November 2010)

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    marekbrad's Avatar
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