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Windows 7 Thread, Windows 7 Automatic Offline Files occuring on all shares in Technical; You'll have to call MSFT and open a support ticket and request it. They should do this for free....
  1. #16

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    You'll have to call MSFT and open a support ticket and request it. They should do this for free.

  2. #17
    OverWorked's Avatar
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    I've just been back to the KB. The "v2" patch files are now on the KB2434932 article for download (datestamped 02/02/11). The download page also indicates that they're in SP1.

    Windows6.1-KB2434932-v2-x86.msu
    Windows6.1-KB2434932-v2-x64.msu

    I've installed the patch and will ask the user to monitor for reoccurrance.

    Thanks again.

  3. #18
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    Sorry guys.

    I should have updated my findings. Also worked with Microsoft Support Services and got the same fix too I believe.

    As i'm sure you've all fathomed by now, but its updated CSC / Sync Center components that are included in SP1 for Win7.

    We found this hotfix (also combining this with a custom ADM that turns off Sparsely Caching for selective file extensions) to work out for the interim, but for the time being have just disabled offline files for all the network storage servers that arent host to offline files.

    The custom ADM in question, in case you were wondering, is:

    Code:
    CLASS MACHINE
    
    CATEGORY "SOFTWARE\Microsoft\Windows\CurrentVersion\NetCache"
    KEYNAME "SOFTWARE\Microsoft\Windows\CurrentVersion\NetCache"
    
     POLICY "SparseExclusionList"
      PART "SparseExclusionList"
      EDITTEXT
      DEFAULT "*.doc;*.xls;*.ppt;*.vsd;*.tmp;*.pps;*.msi;*.mst;*.dot;*.opt;*.mpp;*.dts;*.vsmacros;*.mso;*.suo;*.msg;*.est;"
      VALUENAME "SparseExclusionList"
      END PART
     END POLICY
    
    END CATEGORY
    and, oddly, by setting it, you have to include all the extensions you want to continue to use sparsely caching, and remove the extensions you dont want.

    Ensure you test it out fully on a test machine / OU / GPO first if your going to try it to make sure its what your after as Im not sure [yet] what issues it might cause you, depending on your situation and what you want.

    Regards
    Nath

  4. #19
    OverWorked's Avatar
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    Just to update. Since applying the patch I've had no reported incidents on that machine. I have had the problem on another Win7 machine that I didnt patch.

    Anyway SP1 should be on WSUS soon - probably March's patch Tuesday.

  5. #20
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    Update again.

    The problem is still happening. I've manually applied the KB2434932 v2 patch, and deployed Win7 SP1 via WSUS.

    I can replicate the problem:-

    1) Create a Word doc on an XP machine.
    2) save doc and log off
    3) Log on to Windows 7 machine
    4) Open the doc and edit it. Save it. Close Word.
    5) On Windows 7 machine Windows explorer, the doc will appear in the share, no indication of a problem.
    6) Go to another machine or the server, try to open the doc, but it's not there. All you see is a .tmp file.

    The .doc file is in the CSC cache on the Windows 7 machine. Word or Windows 7 has saved the .tmp file to the share, but the .doc just stays in the local cache.

    This should not be happening. I am at a complete loss with this, especially as everyone else seems to have this fixed.

    I'm going to try moving the share to a Server 2008 R2, and upgrading Office to 2010.

  6. #21
    OverWorked's Avatar
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    I replaced my Server 2003 file server wiith Server 2008 R2, about a week after that last post, and it is all working now.

    I haven't received any complaints of lost files since upgrading. It looks like the Server has to be 2008 (possibly R2).

  7. Thanks to OverWorked from:

    ChrisH (1st June 2011)

  8. #22
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    I have the same issue at the moment, I just haven't got round to the 2008 file server but will in summer as this problem is only effecting the one laptop user.

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