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Windows 7 Thread, Mandatory profile issue? Users can't save word documents. in Technical; Our mandatory profile broke last week and was taking ages to log on. So I created a new profile using ...
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    reggiep's Avatar
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    Mandatory profile issue? Users can't save word documents.

    Our mandatory profile broke last week and was taking ages to log on.
    So I created a new profile using Mandatory Profiles Solution for Windows 7 | K-5 Computer Lab

    However some users cannot now save documents once they have created them in word?
    Having looked at this article "Word could not create the work file" error message when you save a document in Word 2013, Word 2010 or in Office Word 2007
    I appear to need to change something in IE temp files!

    Has anyone else had this?

    Thanks

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    cpjitservices's Avatar
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    Have the users got correct permissions on the area were they are trying to save ?

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    i found if the users user area was say \\server\users$\group\user they needed to be able to read at each level so even if they had no drive mapped to \\server\users$ your group or authenticated users needed read permissions for that folder and the group folder as well as their own or word crashed when saving for me

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    reggiep's Avatar
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    Permissions all correct on folders. It has to be our profile as that's the only thing I changed!

    - - - Updated - - -

    I have now gone over the profile by creating a new one. This seems to work for my test student but is taking 100 seconds to load! The ntuser.man is only 1 .1 Mb so I'm doubly stumped now!

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    Reggie how big is the rest of the profile? And have you binned off the stubfiles from the registry.

    Our complete student profile is about 5mb

    if you want I can send you some notes I have on our mandatory profile - takes about 10 seconds to login - about 6 on a new Core i5

    Or pop in for a coffee and have a nose at ours ;-)

    John Paul
    Birkenhead Sixth Form

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    mrbios's Avatar
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    What are you guys putting in your profiles? Mines only 816kb total on the folder, you got some programs that need information in there?

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    Mandatory profile issue? Users can't save word documents.

    Yeah, Adobe CS suite kicks off if there isn't bits in it, then we have some other bits of software but the main culprit is Matchware Mediator - that takes up 2mb

    Visual Studio also took a few mb until we figured out if you create a couple of registry keys it doesn't do the 'starting for the first time' delay
    Last edited by jszkudlapski; 28th June 2014 at 11:21 PM.

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    mrbios's Avatar
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    Quote Originally Posted by jszkudlapski View Post
    Yeah, Adobe CS suite kicks off if there isn't bits in it, then we have some other bits of software but the main culprit is Matchware Mediator - that takes up 2mb
    Which version you using? I've got CS5 Web premium on all our machines here (photosop/dreamweaver/fireworks/flash) but no information for it is held in the profile and it's been perfectly happy for years.

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    Mandatory profile issue? Users can't save word documents.

    Same version as you, probably has about 80k in size

    Off the top of my head other apps are

    Solidworks
    Autodesk Entertainment Creation
    Visual Studio
    Delphi 2010

    Just checked firefox uses 1.8mb on it's own.
    Last edited by jszkudlapski; 28th June 2014 at 11:39 PM.

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    speckytecky's Avatar
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    Had this problem, no one was able to resolve it for me until Kevin Carter of Capita spotted that the C:\Windows\Temp folder permissions were not propagating correctly. Have to set them so the User has control over the folder or else Office can't set it's Temp file up in there. Huge thank you to Capita's super star Kevin - I don't think he lurks here but the man is an absolute gem.

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