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Windows 7 Thread, Printer issue - "TRUE" printing on all pages in Technical; Two members of staff have noticed that when they print documents the word "TRUE" appears as a footer on all ...
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    Printer issue - "TRUE" printing on all pages

    Two members of staff have noticed that when they print documents the word "TRUE" appears as a footer on all pages. Does not matter what document format all pages have it. Not just Office, PDFs, .txt etc. I have re-installed the print drivers, this does not solve the issue. One laptop is running Win 7 and the other Win 8.1. Any ideas?

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    newpersn's Avatar
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    Any print management running? Check to see it there a footer option that adds "True"

    Have you checked the paper? (i know it sounds daft but worth checking)

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    No print management running and checked the paper! As it prints "TRUE" in all different programs including the Windows print Wizard not sure where to check for the footer.
    Last edited by DChurch; 8th May 2014 at 11:24 AM.

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    Look at printer defaults and proofing type options.

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    Any watermarks configured in the Printer Properties?
    Untitled.png

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    No just checked no watermarks configured and it prints on all printers not just one.

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    Did it start suddenly? Any changes to software/network at the same time? Anything in logs?

    This has baffled me but a colleague has seen this exact problem before (so you're not alone) but he can't remember what the fix was... (sorry!)

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    Some printer drivers support adding a watermark - what make/model is it?
    How are the printers connected? e.g. USB then shared over the network, direct LAN connection
    Is it just these two members of staff that are affected or does it affect everyone?

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    Printers are connected wirelessly. Only affects two staff members - everyone else is fine. All HP printers but I tried printing to SMART Notebook printer (virtual printer) and it did the same.

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    We experienced this issue and it started last week. No matter what printer, even printers that our machine had never been connected to before would print TRUE in all caps in the bottom left of every page. Even if we printed to the adobe PDF printer!

    Turns out in our case it was the Intel graphics driver causing havoc, we have 80 odd machines with an identical image that don't have the TRUE issue so I bet the driver was pulled down as an optional MS update. Downloaded a new driver from the boards manufacturer (in this case MSI) installed and voila! No more TRUE. As to the cause we're not sure, maybe something going on with GDI in the windows print process either way a graphics driver update fixed the issue for us.

    Good Luck!
    Last edited by Wcallender; 16th September 2014 at 12:37 PM.

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