+ Post New Thread
Results 1 to 15 of 15
Windows 7 Thread, IE 10 Installation problems in Technical; When trying to install IE 10 on some machines I get the error code 9c59. I have also tried installing ...
  1. #1

    Join Date
    Jan 2009
    Location
    Merseyside
    Posts
    35
    Thank Post
    3
    Thanked 4 Times in 4 Posts
    Rep Power
    12

    IE 10 Installation problems

    When trying to install IE 10 on some machines I get the error code 9c59. I have also tried installing IE 11 and still get the same error code.
    Any one else have this problem

  2. #2
    robjduk's Avatar
    Join Date
    Jun 2011
    Posts
    458
    Thank Post
    17
    Thanked 67 Times in 52 Posts
    Rep Power
    22

  3. #3
    free780's Avatar
    Join Date
    Sep 2012
    Posts
    1,013
    Thank Post
    42
    Thanked 84 Times in 80 Posts
    Rep Power
    22
    I take it your not trying install it on xp. And using the x64 for 64bit and x86 for 32bit.

  4. #4

    Steve21's Avatar
    Join Date
    Feb 2011
    Location
    Swindon
    Posts
    2,698
    Thank Post
    335
    Thanked 516 Times in 484 Posts
    Rep Power
    180
    If you look in the IE10 install log file it'll normally give you a lot more detail, if it's missing certain patches etc etc.

    C:\Windows\IE10_main.log

    Steve

  5. #5

    Join Date
    Jan 2009
    Location
    Merseyside
    Posts
    35
    Thank Post
    3
    Thanked 4 Times in 4 Posts
    Rep Power
    12
    Quote Originally Posted by robjduk View Post
    Haven't tried with IEAK. Will do that toady and see how it goes.

  6. #6

    Join Date
    Jan 2009
    Location
    Merseyside
    Posts
    35
    Thank Post
    3
    Thanked 4 Times in 4 Posts
    Rep Power
    12
    Quote Originally Posted by Steve21 View Post
    If you look in the IE10 install log file it'll normally give you a lot more detail, if it's missing certain patches etc etc.

    C:\Windows\IE10_main.log

    Steve
    After checking the log file the only error message I could find was this:
    03:16.670: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1E82E.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
    04:00.132: INFO: Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
    04:00.148: ERROR: Neutral package installation failed (exit code = 0x00000002 (2)).

    Same error occurs in the log file for an IEAK install.

  7. #7

    Steve21's Avatar
    Join Date
    Feb 2011
    Location
    Swindon
    Posts
    2,698
    Thank Post
    335
    Thanked 516 Times in 484 Posts
    Rep Power
    180
    Few things I'd say to check quickly if you get a minute, have you preinstalled the updates required to install IE10? If you're doing an online install and its pulling down the updates it'll sometimes get things blocked by AV etc. I'd try installing all the updates manually, then trying to install IE10 so it doesn't need to pull anything down.

    Also are you using 64bit by any chance?

    Steve

  8. #8

    Join Date
    Jan 2009
    Location
    Merseyside
    Posts
    35
    Thank Post
    3
    Thanked 4 Times in 4 Posts
    Rep Power
    12
    Quote Originally Posted by Steve21 View Post
    Few things I'd say to check quickly if you get a minute, have you preinstalled the updates required to install IE10? If you're doing an online install and its pulling down the updates it'll sometimes get things blocked by AV etc. I'd try installing all the updates manually, then trying to install IE10 so it doesn't need to pull anything down.

    Also are you using 64bit by any chance?

    Steve
    Machine I'm trying to fix right now is a windows 7 enterprise 64bit version.
    Tried both online and offline installers. Fully update win 7 with windows updates. Have used the System Update Readiness Tool which still does not fix the problem.
    Had a win 7 32 bit VM with the same error code. On the VM I uninstalled the antivirus and tried to update again but still failed. On the VM tried uninstalling IE 9 to update from 8 to 10 and still get the same error.

    Strange thing is that under "Turn Windows features on or off" it will list IE 10 as been installed but running IE in about it still say IE 9 is running.

  9. #9

    Join Date
    Dec 2008
    Location
    Cheshire
    Posts
    88
    Thank Post
    14
    Thanked 23 Times in 18 Posts
    Rep Power
    21
    Did you solve this problem??

    I have the same issue with a Server 2008 R2 x64 machine. I have looked on various forums and nothing seems to work.

    I cannot install IE10 or 11 online or offline - update readiness tool doesn't help and I have all prerequisites installed.

    All my other servers have updated without issue.

  10. #10

    Join Date
    Jan 2009
    Location
    Merseyside
    Posts
    35
    Thank Post
    3
    Thanked 4 Times in 4 Posts
    Rep Power
    12
    Only solution I came up with was a re-install nothing else seemed to work.

  11. #11

    Join Date
    Dec 2008
    Location
    Cheshire
    Posts
    88
    Thank Post
    14
    Thanked 23 Times in 18 Posts
    Rep Power
    21
    I assume that's an OS re-install? Not really an option for me on the server at the moment! Oh well I guess im stuck with IE9 for now!

  12. #12
    free780's Avatar
    Join Date
    Sep 2012
    Posts
    1,013
    Thank Post
    42
    Thanked 84 Times in 80 Posts
    Rep Power
    22
    Unless you try installing with the standalone installer and find the switch for logging. I'm assuming the server has a connection to wsus with updates for ie10 approved or able to get to windows update directly to the firewall. IE 10 has a few updates that are pre reqs.

  13. #13

    Join Date
    Dec 2008
    Location
    Cheshire
    Posts
    88
    Thank Post
    14
    Thanked 23 Times in 18 Posts
    Rep Power
    21
    I did all the pre reqs so I don't think it is that. The server gets updates directly from Windows Update and all other updates are successful. I will try and find a standalone installer and see how I get on - im not very optimistic though! Cheers

  14. #14
    free780's Avatar
    Join Date
    Sep 2012
    Posts
    1,013
    Thank Post
    42
    Thanked 84 Times in 80 Posts
    Rep Power
    22
    Download Internet Explorer 10 - Microsoft Windows

    You could try using the /update-no switch .

  15. Thanks to free780 from:

    HC_Netman (11th April 2014)

  16. #15

    Join Date
    Dec 2008
    Location
    Cheshire
    Posts
    88
    Thank Post
    14
    Thanked 23 Times in 18 Posts
    Rep Power
    21
    Cheers, unfortunately exactly the same result.

    At least it's Friday

SHARE:
+ Post New Thread

Similar Threads

  1. IE 10 taking ages to install...
    By mattx in forum Windows
    Replies: 0
    Last Post: 1st May 2013, 11:33 AM
  2. Listos install problem
    By dezt in forum Educational Software
    Replies: 1
    Last Post: 30th September 2009, 04:40 PM
  3. SMART Board 10 software install problems..
    By markwilliamson2001 in forum Windows
    Replies: 6
    Last Post: 26th September 2008, 09:39 AM
  4. Moodle Installation Problems
    By EvLPhenom in forum Virtual Learning Platforms
    Replies: 15
    Last Post: 1st December 2006, 07:04 PM
  5. isscript installation problem
    By adamyoung in forum Educational Software
    Replies: 5
    Last Post: 21st April 2006, 08:33 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •