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Windows 7 Thread, Office 2010 - links reporting as 404 in Technical; We have a user who has an issue with hyperlinks in Powerpoint. When running powerpoints, hyperlinks all fail. Powerpoint gives ...
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    localzuk's Avatar
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    Office 2010 - links reporting as 404

    We have a user who has an issue with hyperlinks in Powerpoint.

    When running powerpoints, hyperlinks all fail. Powerpoint gives a dialog saying that the server returned a 404 error.

    Problem is, if the link is placed in a browser, it works fine.

    What could be causing this? It isn't the local firewall.

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    Hi,

    The problem is only in Powerpoint? How about in Outlook?

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    I'm only on 2007, but when I click a link in a presentation it opens in the browser - do they open inside PP itself in 2010? If so, is that default behaviour or is it using a plugin? Does PP/plugin (if applicable) have their own proxy settings?

    Just trying to think of things I'd be looking for myself...

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    localzuk's Avatar
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    Just powerpoint. They're supposed to work in the same way as always - click the link, browser opens with the link.

    I've traced the problem out of Powerpoint now, and in to Squid.

    Squid is returning a 404 for some reason! But only if Powerpoint requests the page.

    An example hyperlink it says doesn't exist... YouTube

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    LosOjos's Avatar
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    If you monitor network traffic, is it sending a direct request or is there some sort of URL shortener/redirection going on? Is the Customer Experience Program enabled? Perhaps that monitors which links are used in PP and that service is currently down?

    [Again, sorry for the lack of a solution, just brainstorming!]

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