Windows 7 Thread, Office 2010 - links reporting as 404 in Technical; We have a user who has an issue with hyperlinks in Powerpoint.
When running powerpoints, hyperlinks all fail. Powerpoint gives ...
16th October 2013, 11:51 AM #1
Office 2010 - links reporting as 404
We have a user who has an issue with hyperlinks in Powerpoint.
When running powerpoints, hyperlinks all fail. Powerpoint gives a dialog saying that the server returned a 404 error.
Problem is, if the link is placed in a browser, it works fine.
What could be causing this? It isn't the local firewall.
16th October 2013, 11:55 AM #2
- Rep Power
The problem is only in Powerpoint? How about in Outlook?
16th October 2013, 12:02 PM #3
I'm only on 2007, but when I click a link in a presentation it opens in the browser - do they open inside PP itself in 2010? If so, is that default behaviour or is it using a plugin? Does PP/plugin (if applicable) have their own proxy settings?
Just trying to think of things I'd be looking for myself...
16th October 2013, 12:05 PM #4
Just powerpoint. They're supposed to work in the same way as always - click the link, browser opens with the link.
I've traced the problem out of Powerpoint now, and in to Squid.
Squid is returning a 404 for some reason! But only if Powerpoint requests the page.
An example hyperlink it says doesn't exist... YouTube
16th October 2013, 12:10 PM #5
If you monitor network traffic, is it sending a direct request or is there some sort of URL shortener/redirection going on? Is the Customer Experience Program enabled? Perhaps that monitors which links are used in PP and that service is currently down?
[Again, sorry for the lack of a solution, just brainstorming!]
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