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Windows 7 Thread, Please wait.....forever! in Technical; Create an OU prevent inheritance on it and put computer account in it. One by one apply the GPO's to ...
  1. #16

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    Create an OU prevent inheritance on it and put computer account in it. One by one apply the GPO's to it rebooting in between moving and which one affects it.

  2. #17
    Sheridan's Avatar
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    Its not group policies by the look of it - its in the Computers OU (no policies) and it stuck again

    It seems to be either a) the wlan driver or b) Sophos that is causing it to hang. Based on past experience my money is on sophos causing the problem.

  3. Thanks to Sheridan from:

    mac_shinobi (14th October 2013)

  4. #18
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    Well you can disable the Sophos services from safe mode and reboot to test that one. I'm airing more with the driver though

  5. #19

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    Quote Originally Posted by themightymrp View Post
    Well you can disable the Sophos services from safe mode and reboot to test that one. I'm airing more with the driver though
    Plus one to that - I am guessing its the NIC Filter Driver or something along those lines as other AV Vendors have managed to bork this when they try to include firewalls etc into there filter drivers etc ? ( at least that is what I think it may be or related to )

  6. #20
    Sheridan's Avatar
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    Nope, it does seem to be sophos. Went back and installed all NIC drivers - boots up fine. Installed sophos and next boot its stuck at Please Wait again!

    That's 10.3, might try 10.2 and see if its the same.

    Edit: Its definitely sophos! Put 10.2 on and bang - its offline. When its stuck at please wait you can't ping or remotely manage the laptop!

    I would contact sophos, but they'll just request some logs and forget about it.
    Last edited by Sheridan; 14th October 2013 at 01:20 PM.

  7. #21
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    what does the netsetup.log say? sysroot\debug

  8. #22
    Sheridan's Avatar
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    Quote Originally Posted by chazzy2501 View Post
    what does the netsetup.log say? sysroot\debug
    Nothing much in there - no errors and connecting to AD servers all ok

    As soon as sophos is off the thing works fine.

  9. #23
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    Installing the clean windows do you mean a windows install or a custom image? if the first are you activating the firewall? if not you could mmc the event log from another PC.

    Are you using SP1? 32/64?

  10. #24

    mac_shinobi's Avatar
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    Time to move AV Providers or book a support call with them that you will most likely need to keep chasing them for or about ?

  11. #25
    Sheridan's Avatar
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    Its had both a clean install from DVD, and also our stock Windows 7 image (both 64bit)

    The end result is the same - all is fine until Sophos is installed. Then after the reboot its frozen. Even if scanning is disabled before rebooting!
    Last edited by Sheridan; 14th October 2013 at 02:01 PM.

  12. #26
    Sheridan's Avatar
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    Quote Originally Posted by mac_shinobi View Post
    Time to move AV Providers or book a support call with them that you will most likely need to keep chasing them for or about ?
    Sophos support is a pile - it follows the same set routine for every call.
    1) Log call
    2) Answer numpy questions (i.e have you tried reinstalling)
    3) Logs are requested
    4) Find the solution yourself as there is never a response from that point.

  13. Thanks to Sheridan from:

    mac_shinobi (15th October 2013)

  14. #27
    Sheridan's Avatar
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    Problem solved, in a roundabout kind of way.

    Installed AVG and it works perfectly now!

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    mac_shinobi (15th October 2013)

  16. #28

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    Quote Originally Posted by Sheridan View Post
    Brand new laptop, fresh install of Windows 7 (actually 3rd or 4th fresh install!) and once everything is installed, joined to the domain the laptop boots up and stays at 'Please wait', and thats it.

    After much testing the only way it will boot, is in safe mode with the network cable out. I searched around and found a MS KB about the WMI, but the hotfix didn't do anything. I've also seen comments about the NLA service but disabling that made no difference either.

    I'm about to punch through the screen! As if 'please wait' is of any bloody help in telling you why your laptop will never boot again!

    This is the first time in my IT life where I about to simply give up, and put Windows XP back on.
    Have you tried Safe Mode with Networking out of curiosity and not just plain old Safe Mode?

  17. #29
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    I've tried all ways - the only way that worked is either Safe mode with no network cable in, or Last Known Good - that works if you do it the first after sophos installation.

    Alternatively removing sophos sorted it out nicely. Renewal is due soon and I've had years of sorting out bugs and errors with them so its looking good for an alternative.

  18. Thanks to Sheridan from:

    mac_shinobi (15th October 2013)

  19. #30

    mac_shinobi's Avatar
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    Quote Originally Posted by Sheridan View Post
    I've tried all ways - the only way that worked is either Safe mode with no network cable in, or Last Known Good - that works if you do it the first after sophos installation.

    Alternatively removing sophos sorted it out nicely. Renewal is due soon and I've had years of sorting out bugs and errors with them so its looking good for an alternative.
    Vipre or NOD32 , possibly Avast ?
    @VeryPC, @CPLTD or @ICTDirect_Dave

    Maybe one of these can help with the moving AV Providers ?

  20. Thanks to mac_shinobi from:

    CPLTD (15th October 2013)

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