So glad to have found this. Been driving me mad for 3 weeks. Annoyingly, the machine I get this on had a new IWB fitted so the engineer installed the new release of smart. It's a right sod to remove and replace with an older version.
just dont use flash 11.9 smart textbook flash items dont animate
Ive just installed the latest package into an active classroom that has been reporting the issues so will report back if anything is resolved.
Last edited by sted; 16th October 2013 at 01:05 PM.
Just offering up this to help others out, as we ran into it first on Friday of last week and determined that the latest Flash update, 11.9, screws up the Smart Notebook flash animations. They just don't play after the Flash update.
See here for details on how to resolve it for now -> KnowledgeBase - You're unable to interact with Adobe Flash Player objects in SMART Notebook software after updating to Adobe Flash Player 11.9.X
Of note is the fact that we tried a previous version of Flash, also 11.8, but it was not the specific version listed in the link above, and it did NOT fix the animations, so it appears you have to use the 11.8.800.168 version of Flash to make it work properly.
My test user, after a full day and a half, has reported that he has had no issues with web pages appearing blank and needing to be scrolled since the update but is still having issues with office applications appearing to hang on occasion due to a seemingly invisible dialog box relating to Microsoft ink. A partial success so far heh.
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