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Windows 7 Thread, Google in IE appearing blank and needs to be scrolled in Technical; Yep, I spotted the exact same thing on Tuesday (have been too busy to post, sorry!). I'd already disabled the ...
  1. #16

    AngryTechnician's Avatar
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    Yep, I spotted the exact same thing on Tuesday (have been too busy to post, sorry!). I'd already disabled the SMART Ink office plugins as they were causing Office 2013 to crash a lot, but have now turned it off completely. OWA 2010 was the worst, the entire page was blank, no scrolling at all. Glad it's not just us, to be honest, but seriously, SMART need to get this sorted.

  2. Thanks to AngryTechnician from:

    Smellbow (9th September 2013)

  3. #17
    E_G_R2's Avatar
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    At the request of all teachers I have removed Smart Ink, it was stealing focus on their PC's.

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    Is there an easy way to disable Smart Ink without going round every PC? My plan was to have a reg file with a - for remove and then run that silently as a startup script to remove it from HKLM\Software\Microsoft\Windows\CurrentVersion\Run to start it running on startup but it seems there is no way to delete a single value from within a key, only the key itself

    I found this How Can I Delete a Single Registry Value? - Hey, Scripting Guy! Blog - Site Home - TechNet Blogs but cannot get it working.

    Am I going about this all wrong?

  5. #19

    AngryTechnician's Avatar
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    Now is the time to learn about Group Policy Preferences. It's how I manage all my registry changes.

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    sidewinder (9th September 2013)

  7. #20

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    You're right, it is. It's weird, I use GPP for some things but for others I seem to stick with the older more difficult way!

  8. #21

    AngryTechnician's Avatar
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    Oh good, at least you won't have much of a learning curve. Funnily enough the registry stuff in GPP is probably the one part I find actually works 100% reliably, so you should find it pretty straightforward.

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    I always get issues with IE

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    E_G_R2's Avatar
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    OK Smart (or not) Ink is now needed by the staff to use the tools on none notebook stuff. Anyone got around this ballsing up IE and the other bugbear, not being able to use presentation mode Power Point. Feel the need to role back a version or two

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    markwilfan's Avatar
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    Quote Originally Posted by E_G_R2 View Post
    OK Smart (or not) Ink is now needed by the staff to use the tools on none notebook stuff. Anyone got around this ballsing up IE and the other bugbear, not being able to use presentation mode Power Point. Feel the need to role back a version or two
    Thought we were the only ones with this problem. From what we have found smart ink injects a little bit of HTML into each page which b@ggers things up. Seems to only effect a few pages for us' YouTube, echalk, swgfl staff proxy page. All machines affected are win7, ie10, notebook 11.3

    Also just found out that if users switch user, smart ink will not work for any other user that logs on. Amazing bit of software.

  12. #25

    tech_guy's Avatar
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    We have this problem also - on Win7, IE10 and our new SmartBoards.....

    ...thanks for the heads-up that it's Smart Ink to blame.

  13. #26
    E_G_R2's Avatar
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    Just gone back to last version 10

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    We have just been sent a link to a download for a supposedly new version of smart notebook and smart ink which SMART tech have stated via support calls resolves the issue. We are only just about to test it out but could anyone verify the version numbers for me so i know if it is new or old news!

    Thanks,

    note book ver 11.3.857.0
    product drivers 11.3.533.0
    smart common files 11.4.188.0
    smart ink 2.0.719.0

  15. #28

    tech_guy's Avatar
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    We were using the June 2013 version. I see there's a September 2013 version - 11.3.857.0 - is this what the tech support have told you to install to solve the issue?

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    Quote Originally Posted by Smellbow View Post
    We have just been sent a link to a download for a supposedly new version of smart notebook and smart ink which SMART tech have stated via support calls resolves the issue. We are only just about to test it out but could anyone verify the version numbers for me so i know if it is new or old news!

    Thanks,

    note book ver 11.3.857.0
    product drivers 11.3.533.0
    smart common files 11.4.188.0
    smart ink 2.0.719.0
    Hate to say this, we are using Notebook 11.3.857.0 and the issue is still there. Unsure if it is the same versions of everything else though. Will check next period

  17. 2 Thanks to markwilfan:

    AngryTechnician (15th October 2013), tech_guy (15th October 2013)

  18. #30
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    Very glad to have found this thread as we have found the same thing happening with IE10 and SmartInk.

    I've also had to show a teacher how to turn SmartInk off to get full flash content working on some websites, particularly the Handwriting Repeater on Kent's primary resources.

    Does it depend on the version of Notebook (some of our staff haven't run the updates and so are on version 10) or the version of Smart Ink? Might it be worth trying to roll back Smart Ink rather than the Notebook software?



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