+ Post New Thread
Results 1 to 7 of 7
Windows 7 Thread, Print spooler crashing on one user. Antivirus real time protection being disabled. in Technical; Hi, We have a user who keep having issues with the print spooler crashing on them, no matter what ive ...
  1. #1

    Join Date
    Nov 2011
    Posts
    603
    Thank Post
    84
    Thanked 21 Times in 19 Posts
    Rep Power
    9

    Print spooler crashing on one user. Antivirus real time protection being disabled.

    Hi,

    We have a user who keep having issues with the print spooler crashing on them, no matter what ive tried the only way ive managed to fix it is to reinstall the machine.

    i've trie
    deleting C:\Windows\System32\spool\printers\*

    restarting print spooler.
    uninstallling paper cut.
    Checking the service dependencies
    Deleting the profile from the server and machine.

    This time it also seems to be stopping the antivirus real time file protection to.

    Sounds really dodgy but i cant find any viruses yet.

    Any ideas?

  2. #2
    Duke5A's Avatar
    Join Date
    Jul 2010
    Posts
    731
    Thank Post
    74
    Thanked 113 Times in 99 Posts
    Blog Entries
    8
    Rep Power
    27
    It's probably a pooched printer driver. Deleting the printers directory doesn't remove the driver package itself. If you can't get the spool service to stay up long enough to gracefully remove driver packages using the Print Management snap-in, then delete all the driver out of the appropriate folder.

    C:\Windows\System32\spool\drivers

  3. Thanks to Duke5A from:

    dany2010 (19th July 2013)

  4. #3

    Join Date
    Nov 2011
    Posts
    603
    Thank Post
    84
    Thanked 21 Times in 19 Posts
    Rep Power
    9
    Thanks Duke.

    Almost certain it's the xerox 6125 driver as we've had issues with all three computers connected to them.

    Contacted xerox today the driver is dodgy but they arnt interested as its out of warranty. Wouldn't touch another xerox as they have never been great.

    Didn't know win 7 have a print manager so will give that a try Monday.
    Last edited by dany2010; 19th July 2013 at 09:13 PM.

  5. #4

    Join Date
    Mar 2007
    Posts
    1,669
    Thank Post
    72
    Thanked 249 Times in 199 Posts
    Rep Power
    64
    have a look in the event log to see if theres a driver causing the issue. If it helps we see this on hp10**'s and have several 6125's that are fine.

  6. #5

    Join Date
    Oct 2008
    Location
    Lincolnshire
    Posts
    2,054
    Thank Post
    11
    Thanked 204 Times in 198 Posts
    Rep Power
    63
    Although these are PCounter ones, I would do similar with PaperCut.

    There isn't a PaperCut version of that article but if you get stuck drop me a PM and I will help out, had this happen before on a PaperCut install.

  7. #6

    Join Date
    Oct 2008
    Location
    Lincolnshire
    Posts
    2,054
    Thank Post
    11
    Thanked 204 Times in 198 Posts
    Rep Power
    63
    The other thing is just to temporary disable/uninstall your AV and see if it resolves it.

  8. #7
    Koldov's Avatar
    Join Date
    May 2011
    Location
    Bedfordshire
    Posts
    479
    Thank Post
    92
    Thanked 48 Times in 44 Posts
    Rep Power
    24
    I've had this in a school I look after and haven't managed to get to the bottom of it yet!

    I'm regularly called to them as the laptops (2 different brands) lose the printer and when I try to connect it again find the print spooler service is stopped. I restart the service but it stops itself whenever I try to reinstall the printer driver.

    I've tried to go into the print management in administrative tools and strip out the drivers, but it tells me it's in use and I can't reinstall the driver to uninstall it 'gracefully' as the Spooler service stops, I've deleted the spooler folder, driver folder, every folder I can think of in the Systyem 32 folder. These are Samsung MFD printers. Eventually I manage to get it all done (with a lot of mucking about*) and leave them printing, but the next week I am called again!

    The last time I was there I installed an updated driver to the server and installed a renamed printer on the same i.p. and joined to that. I haven't heard from them since, so I hope it worked.

    Kol.

    *Technical Term.

SHARE:
+ Post New Thread

Similar Threads

  1. Active Inspire crashes for one user
    By vyperz in forum Promethean Direct Support
    Replies: 0
    Last Post: 19th June 2012, 12:02 PM
  2. Permitting only one user to log on to a workstation
    By ctbjs in forum How do you do....it?
    Replies: 8
    Last Post: 5th September 2007, 03:27 PM
  3. Print Spooler on Print Server
    By drewinc in forum Windows
    Replies: 8
    Last Post: 22nd May 2007, 09:02 AM
  4. Moodle crashes on mass user upload
    By monkey_boy in forum Virtual Learning Platforms
    Replies: 4
    Last Post: 24th April 2007, 05:41 PM
  5. Java Script fails to work on one user profile!
    By pmassingham in forum Windows
    Replies: 0
    Last Post: 29th June 2006, 07:32 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •