Windows 7 Thread, Print spooler crashing on one user. Antivirus real time protection being disabled. in Technical; Hi,
We have a user who keep having issues with the print spooler crashing on them, no matter what ive ...
19th July 2013, 09:30 AM #1
- Rep Power
Print spooler crashing on one user. Antivirus real time protection being disabled.
We have a user who keep having issues with the print spooler crashing on them, no matter what ive tried the only way ive managed to fix it is to reinstall the machine.
restarting print spooler.
uninstallling paper cut.
Checking the service dependencies
Deleting the profile from the server and machine.
This time it also seems to be stopping the antivirus real time file protection to.
Sounds really dodgy but i cant find any viruses yet.
19th July 2013, 02:01 PM #2
It's probably a pooched printer driver. Deleting the printers directory doesn't remove the driver package itself. If you can't get the spool service to stay up long enough to gracefully remove driver packages using the Print Management snap-in, then delete all the driver out of the appropriate folder.
Thanks to Duke5A from:
dany2010 (19th July 2013)
19th July 2013, 09:11 PM #3
- Rep Power
Almost certain it's the xerox 6125 driver as we've had issues with all three computers connected to them.
Contacted xerox today the driver is dodgy but they arnt interested as its out of warranty. Wouldn't touch another xerox as they have never been great.
Didn't know win 7 have a print manager so will give that a try Monday.
Last edited by dany2010; 19th July 2013 at 09:13 PM.
19th July 2013, 09:35 PM #4
have a look in the event log to see if theres a driver causing the issue. If it helps we see this on hp10**'s and have several 6125's that are fine.
19th July 2013, 11:32 PM #5
Although these are PCounter ones, I would do similar with PaperCut.
There isn't a PaperCut version of that article but if you get stuck drop me a PM and I will help out, had this happen before on a PaperCut install.
19th July 2013, 11:32 PM #6
The other thing is just to temporary disable/uninstall your AV and see if it resolves it.
22nd July 2013, 11:32 AM #7
I've had this in a school I look after and haven't managed to get to the bottom of it yet!
I'm regularly called to them as the laptops (2 different brands) lose the printer and when I try to connect it again find the print spooler service is stopped. I restart the service but it stops itself whenever I try to reinstall the printer driver.
I've tried to go into the print management in administrative tools and strip out the drivers, but it tells me it's in use and I can't reinstall the driver to uninstall it 'gracefully' as the Spooler service stops, I've deleted the spooler folder, driver folder, every folder I can think of in the Systyem 32 folder. These are Samsung MFD printers. Eventually I manage to get it all done (with a lot of mucking about*) and leave them printing, but the next week I am called again!
The last time I was there I installed an updated driver to the server and installed a renamed printer on the same i.p. and joined to that. I haven't heard from them since, so I hope it worked.
By vyperz in forum Promethean Direct Support
Last Post: 19th June 2012, 12:02 PM
By ctbjs in forum How do you do....it?
Last Post: 5th September 2007, 03:27 PM
By drewinc in forum Windows
Last Post: 22nd May 2007, 09:02 AM
By monkey_boy in forum Virtual Learning Platforms
Last Post: 24th April 2007, 05:41 PM
By pmassingham in forum Windows
Last Post: 29th June 2006, 07:32 AM
Users Browsing this Thread
There are currently 1 users browsing this thread. (0 members and 1 guests)