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Windows 7 Thread, Parts of screen missing in Technical; Having a thick moment. Someone's just brought me a laptop where the taskbar and the right hand side of the ...
  1. #1
    WithoutMotive's Avatar
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    Parts of screen missing

    Having a thick moment.

    Someone's just brought me a laptop where the taskbar and the right hand side of the screen can no longer be seen.
    The taskbar isn't hidden - when you press the Windows key, the start menu appear. The centre of the wallpaper is more towards the bottom right.
    It's as if the machine thinks it has a big screen when it hasn't.

    I've changed the resolution with no difference - that just changes the size of the icons, etc, and does nothing else.

    Help!

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    Geoff's Avatar
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    Extended desktop?

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    WithoutMotive's Avatar
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    Nope. Doesn't even give the option because a second monitor isn't detected.

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    chazzy2501's Avatar
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    this happens on some laptops when you set the screen resolution higher than the native display.

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    Joanne's Avatar
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    have you tried uninstalling the graphics driver? Then re-installing?

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    Michael's Avatar
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    That's weird, I came across this exact issue with a Toshiba netbook last week. I found Device Manager had the wrong screen driver installed and thinks (as you say) that the screen is larger than it really is. Even when I changed it, it made no difference.

    I also found it did it with the BIOS screen, so came to the conclusion the graphics chip was at fault. Have you tried looking at the BIOS?

    I plan to take another look at it tomorrow and install Windows as new to see if it's still there or not.

  7. #7
    WithoutMotive's Avatar
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    Quote Originally Posted by Michael View Post
    That's weird, I came across this exact issue with a Toshiba netbook last week. I found Device Manager had the wrong screen driver installed and thinks (as you say) that the screen is larger than it really is. Even when I changed it, it made no difference.

    I also found it did it with the BIOS screen, so came to the conclusion the graphics chip was at fault. Have you tried looking at the BIOS?

    I plan to take another look at it tomorrow and install Windows as new to see if it's still there or not.
    This is with a HP netbook and I've just found it is the same with the BIOS screen. It seems impossible to look at the BIOS at the moment. Still playing.

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    chazzy2501's Avatar
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    I could imagine that an incorrect firmware update to the graphics card could cause this. I just couldn't see this being part of any automated update though?

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    Michael's Avatar
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    I think I'll try flashing the BIOS, but failing that it must be a graphics chip problem and not a driver or resolution issue. The BIOS normally works at 640 x 480 (at least on netbooks).

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    chazzy2501's Avatar
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    have you tried an external monitor btw? BIOS as well..

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    WithoutMotive's Avatar
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    Just flashed the BIOS. Nothing.

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    chazzy2501's Avatar
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    you don't have screen scaling options in the bios? what graphics does it have maybe there is a firmware update for it?

  13. #13
    WithoutMotive's Avatar
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    Started an online support conversation with an HP tech.

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    Michael's Avatar
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    Be interesting to know the outcome, keep us posted

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    Quote Originally Posted by Michael View Post
    Be interesting to know the outcome, keep us posted
    Not sure if it is the same thing but I know with D620 / D630's there was a setting related to zooming or using the full laptop display or having it set to a smaller size. Looked similar to this youtube video :

    Dell Laptop Common Problems - Freezing, Start Up Error, Blue Screen - YouTube

    Maybe look through all bios settings or reset bios to factory defaults ?

    quote from site ( http://www.daniweb.com/hardware-and-...en-during-post )

    I had a Dell Latitude D620 with this problem and the solution was to go in to the system setup (press F2 during post or F12 and then select from the menu) and under video enable "LCD Expansion". On some models I believe that Fn + F7 or F8 will work as well.
    Last edited by mac_shinobi; 20th June 2013 at 05:03 PM.

  16. Thanks to mac_shinobi from:

    WithoutMotive (20th June 2013)

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