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Windows 7 Thread, map network drive to NAS but get error 64 or 58 in Technical; Hi, I'm trying to map a network drive to our NAS (a QNAP) via Code: net use s: \qnap\share but ...
  1. #1
    mrstrong's Avatar
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    Angry map network drive to NAS but get error 64 or 58

    Hi,

    I'm trying to map a network drive to our NAS (a QNAP) via
    Code:
    net use s: \\qnap\share
    but get
    System error 64 has occurred.
    or
    System error 58 has occurred.

    Tried posting on qnap and MS forums but no joy

    FYI
    Qnap is joined to our windows server 2008 R2 domain
    Other identical windows 7 laptops map the drive fine
    No errors in windows event logs
    The laptop maps other network drives to other shares on a 2008 R2 server just fine
    and all other networking appears ok, e.g. internet.

    Tried with wired / wireless, different user(network admin login), removed and re-joined laptop to domain, updated group policy
    Still same error every time.

    At a loss as to how to proceed with troubleshooting this issue.
    Wireshark to see if samba errors ?
    Never used Wireshark before so may need a good tutorial!

    Any advice welcome as it's driving me mad now.
    Ed

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    cpjitservices's Avatar
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    Is it an NFS Share and are you using Windows 7 Pro ? IF you are 7 Pro wont mount/map an NFS share.

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    mrstrong's Avatar
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    Yes it's win 7 pro and I can map it fine on other win 7 pro laptops (of the same make and model).
    Guess it's samba ?

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    cpjitservices's Avatar
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    Have you turned the Windows firewall off on the PC's just to rule that out... or if it's off already turn it on.. ?

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    Duke5A's Avatar
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    Hmm, might be an NTLMv1 vs NTLMv2 issue. You can try changing the negotiation policy using gpedit.msc on the Windows 7 box.

    Computer Configuration > Windwos Settings > Security Settings > Local Policies >Security Options > "Network Security: LAN Manager authentication level

    Change it to 'Send LM & NTLM - use NTLMv2 session security if negotiated' and restart the system.

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    mrstrong's Avatar
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    Hi,

    Yes Windows firewall is off.
    Thanks Duke5A, I'd already tried that tweak

  7. #7
    mrstrong's Avatar
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    Looking in event logs found error about virtualbox guest additions
    so uninstalled as not needed (was left in the original PC image).

    Is it possible the windows network software could have been messed up by this ?

    Ipconfig is showing several disconnected adapters
    (and one working wireless LAN adapter)
    E.g. "Tunnel adapter"
    "Tunnel adapter isatap"

    Is there a way to reinstall just "microsoft networking" e.g. the TCP/IP stack components?
    May be worth a try ?

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    mac_shinobi's Avatar
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    You can reset the tcp.ip stack and winsocks by running a command prompt as admin --> using the two netsh commands

    TCP/IP Reset

    http://support.microsoft.com/kb/299357

    netsh int ip reset c:\resetlog.txt

    Winsock Reset

    http://windowsxp.mvps.org/winsock.htm

    netsh winsock reset catalog

    Can also look at the hosts file and reset that to defaults ?
    Last edited by mac_shinobi; 29th April 2013 at 03:35 PM.

  9. Thanks to mac_shinobi from:

    mrstrong (30th April 2013)

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    mrstrong's Avatar
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    Thanks mac_shinobi, I'll give that a try

  11. Thanks to mrstrong from:

    mac_shinobi (30th April 2013)

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    AJWhite1970's Avatar
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    Bit of a long shot but this hotfix came out last week, may be worth a try?

    Error message when you try to map a drive to a network share in Windows 7 or Windows Server 2008 R2

    Andrew

  13. Thanks to AJWhite1970 from:

    mac_shinobi (30th April 2013)

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    DMcCoy's Avatar
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    Always remember to check the clocks on the server/nas and workstation. If it's more than 5 minutes difference then it's probably not going to authenticate.

  15. Thanks to DMcCoy from:

    mac_shinobi (30th April 2013)

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    mrstrong's Avatar
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    mac_shinobi: tcp reset didn't work ...

    but looking again in the event logs there are some suspicious entries.

    Event ID 5719 Source NETLOGON
    Google brings up loads of stuff on this
    I'm thinking maybe it's ok e.g. from reading "More information" at Event ID 5719 is logged when you start a computer

    Event ID 1001 Source Dhcp-Client
    Again this is ok I think as ipconfig shows I have got a valid IP and all other networking seems to work fine, just can't
    connect to QNAP.

    I tried running gpupdate and in the logs I can see:

    Event ID 4321 Source NetBT

    The name "our-domain-name :1d" could not be registered on the interface with IP address laptops-ip-address. The computer with the IP address QNAPs-ip-address did not allow the name to be claimed by this computer.

    And finally a

    Event ID 1030 Source GroupPolicy

    Not sure if this could be the issue ?

    Checked the clocks are set fine.
    I'll take a look at the hotfix, thanks.

  17. #13

    mac_shinobi's Avatar
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    For synology nas devices but same windows error messages - may point you in the right direction / give you some clues ref the errors

    http://forum.synology.com/wiki/index..._network_drive

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    I've seen this problem connecting to a QNAP 219 Pii from a win 7 client.apologies if you've tried it, but using the server IP instead pg the name fixed it got me

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    m25man's Avatar
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    I posted about this years ago regarding NAS mappings.
    Problems accessing NAS from Windows 7 clients

    Since Win7 was introduced Kerberos is used by default in a Windows domain, when a windows client attempts to establish a secure connection to a UNC path using Netbios names it will use Kerberos in a Windows manner which your NAS just doesn't understand.
    When connecting by \\ipaddress\path the client assumes Linux or NTLM and all is well.

    This can be managed using GP but there are penalties for dumbing down your security, by making your clients more NAS friendly you are enabling ways of allowing connections to be established under the radar so to speak so worms etc have another route into your file systems.

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