+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 26
Windows 7 Thread, Need help with Win 7 laptop in Technical; Please excuse me for asking daft questions, but this is my teenage son's laptop and I've had very little experience ...
  1. #1

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    10,644
    Thank Post
    1,775
    Thanked 2,158 Times in 1,596 Posts
    Rep Power
    768

    Need help with Win 7 laptop

    Please excuse me for asking daft questions, but this is my teenage son's laptop and I've had very little experience of Win 7, especially if goes wrong. I'm always terrified when our own kit goes wrong; somehow it's easier at school where you can just re-image.

    I need advice on the best way to proceed with this... I really need someone to hold my hand a bit

    Basically it takes an age to boot ... never really finishing. All sorts of things are falling over as it goes and this is painfully slow. Its's unusable.

    I am trying to boot it into Safe Mode. It goes through a whole stream of Loaded: messages and then appears to hang after
    Loaded: \Windows\system32\DRIVERS\amdkmdfd.sys

    Son says it will get into Safe Mode eventually, but I'm still waiting as I type this. According to him "nothing works". If you click on anything you get
    "The instruction at 0x000007FEF798EC94 referenced memory at 0x000007FEF98EC94. The required data was not placed into memory because of an I/O error status of 0xc00000b5." and then click on enter to terminate program.

    I have a repair disk created when the laptop was first purchased (July last year) and a set of Recovery Disks created at the same time.

    Help! Please?!

  2. #2


    Join Date
    Mar 2009
    Location
    Leeds
    Posts
    6,506
    Thank Post
    227
    Thanked 848 Times in 727 Posts
    Rep Power
    287
    if it gets into safe mode might be worth trying system restore or ram check or hdd diags

  3. Thanks to sted from:

    elsiegee40 (23rd March 2013)

  4. #3

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    10,644
    Thank Post
    1,775
    Thanked 2,158 Times in 1,596 Posts
    Rep Power
    768
    If.. I'm still waiting

  5. #4

    SYNACK's Avatar
    Join Date
    Oct 2007
    Posts
    10,991
    Thank Post
    851
    Thanked 2,653 Times in 2,253 Posts
    Blog Entries
    9
    Rep Power
    764
    Make a bootable CD of memtest86+ Memtest86 - Wikipedia, the free encyclopedia and give that a crack to test the RAM, boot with a live CD and recover the data to a different drive then run a full scandisk and vendor utility scan on the HD (ie seatools for Seagate).

    AMD stuff could be anything, I know that many vendors messed originally with Vista when the images with a Universal image that had intel drivers in it which were not sanitised out, this worked fine till SP1 which showed up the fault and wrecked all the installs in those batches. Depending on the computer something similar could have happened. A repair install after all the above steps is probably the best bet (in the case of Vista+ I think this is referred to as an inplace upgrade even if there is not version change).

  6. Thanks to SYNACK from:

    elsiegee40 (23rd March 2013)

  7. #5

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    10,644
    Thank Post
    1,775
    Thanked 2,158 Times in 1,596 Posts
    Rep Power
    768
    So this is more likely to be hardware related that malware @SYNACK?

    MemTest currently running
    Last edited by elsiegee40; 23rd March 2013 at 02:46 PM.

  8. #6

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,050
    Thank Post
    1,318
    Thanked 2,310 Times in 1,624 Posts
    Rep Power
    692
    Why not try the recovery disk? I have done so before and it has worked well. Is there data on there that he wants? If so and you can't get it going, what I do is either put the hd in a different laptop or buy a SATA drive cage (few quid on ebay) and hang it off another computer via USB. Unless things are really bad you can usually see the files and get them off. Then use the recovery disks.

    *hang on - it's less than a year old - does it have a warranty and a tech support line??
    Last edited by witch; 23rd March 2013 at 03:07 PM.

  9. Thanks to witch from:

    elsiegee40 (23rd March 2013)

  10. #7

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    10,644
    Thank Post
    1,775
    Thanked 2,158 Times in 1,596 Posts
    Rep Power
    768
    It's under warranty, but I need to prove it's not malware or software causing the problem before sending it back.

    He says he backed the data up a week ago, so the data isn't critical.

  11. #8

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,050
    Thank Post
    1,318
    Thanked 2,310 Times in 1,624 Posts
    Rep Power
    692
    How do you "prove" that other than run malwarebytes, combofix,antivirus and the rest. And you can't do that if you can't get it going, can you! If it won't start,what can you do?
    I don't see how they can hold you to that unless they give you instructions about what they want checked before you send it back. After all, you could be completely un computer literate.
    Sounds hardware related to me. So if you follow Synack's instructions and then use the recovery disk, that should give you an answer.

    Do you have another laptop that would take the HD? That'll tell you if it is the hard drive pretty fast. It wont like a new machine - different drivers and the like but it should at least boot properly if it is OK
    Last edited by witch; 23rd March 2013 at 03:18 PM.

  12. #9

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    10,644
    Thank Post
    1,775
    Thanked 2,158 Times in 1,596 Posts
    Rep Power
    768
    No there's nothing that will take the HDD. Memtest86+ is currently 73% through with no errors so far.

    If that's clean, I'll try the repair disk and see if that turns anything up.

    EDIT
    Or would I be better off going straight to the recovery disks?
    Last edited by elsiegee40; 23rd March 2013 at 03:20 PM.

  13. #10

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,050
    Thank Post
    1,318
    Thanked 2,310 Times in 1,624 Posts
    Rep Power
    692
    Good Luck

  14. #11

    Join Date
    Feb 2013
    Posts
    6
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Excuse me for asking what kind of laptop ie make and model.

  15. #12

    elsiegee40's Avatar
    Join Date
    Jan 2007
    Location
    Kent
    Posts
    10,644
    Thank Post
    1,775
    Thanked 2,158 Times in 1,596 Posts
    Rep Power
    768
    Quote Originally Posted by Cy3rtch View Post
    Excuse me for asking what kind of laptop ie make and model.
    Dell inspiron 15RSE7520

  16. #13

    witch's Avatar
    Join Date
    Nov 2005
    Location
    Dorset
    Posts
    11,050
    Thank Post
    1,318
    Thanked 2,310 Times in 1,624 Posts
    Rep Power
    692
    I'm surprised you have to send it back Two of my children have Dells and the standard warranty was that they came out to fix it. I know this because they had to come out for both laptops within the year.

  17. #14

    Join Date
    Feb 2013
    Posts
    6
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Have you tried just reinstalling Win7

  18. #15

    Join Date
    Feb 2013
    Posts
    6
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Or try booting to win normally and run SFC / scannow

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. need help with Dreamweaver
    By Ajax in forum Coding
    Replies: 2
    Last Post: 15th May 2008, 06:38 PM
  2. Need help with this damn "job evaluation"..
    By Oops_my_bad in forum General Chat
    Replies: 3
    Last Post: 4th May 2008, 07:26 PM
  3. need help with wsus 3.0 urgent
    By goodhead in forum Windows
    Replies: 10
    Last Post: 2nd October 2007, 10:42 AM
  4. need help with few A+ core questions
    By projector1 in forum General Chat
    Replies: 24
    Last Post: 26th February 2007, 12:08 PM
  5. A Few Things I Need Help With
    By Pear in forum Windows
    Replies: 11
    Last Post: 13th October 2005, 07:42 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •