+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 16
Windows 7 Thread, RM Ascend 1010CFW Windows 7 restart error in Technical; Over the last couple of months I have been experiencing issues with our RM Ascend 1010CFWs. We have around 80 ...
  1. #1

    Join Date
    Mar 2010
    Location
    Gloucestershire
    Posts
    152
    Thank Post
    20
    Thanked 3 Times in 3 Posts
    Rep Power
    10

    RM Ascend 1010CFW Windows 7 restart error

    Over the last couple of months I have been experiencing issues with our RM Ascend 1010CFWs. We have around 80 (180 PCs in total, made up of new....ish Stone and RM PCs - these are fine) of these within the school and after they have been on for a certain amount of time, they will restart. When we went over to Windows 7 I upped the RAM in these to 2GB.

    My first thought was that they were over heating so I took them apart cleaned them out and replaced the CPU themal paste with Arctic Silver. This has not helped, I have also tried turning off hardware aceleration in Flash Player, I have updated what drivers I can (finding Windows 7 drivers for these PCs is........impossible), all I am down to now is re-imaging the PCs. Does anyone have any other suggestions?

    I have check event viewer when a restart has taken place and it has proven as no help.

    We are only a small school and these PCs are around 7 years old, but due to budget cuts we cannot afford to replace them at this time, so I am currently looking for ICT grants that I could apply for. Does anyone know of any grants available?

    Cheers
    Last edited by sadams1980; 5th February 2013 at 09:28 AM.

  2. #2

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,572 Times in 1,252 Posts
    Rep Power
    340
    I'd be inclined to think it's either going to be a motherboard or PSU issue causing random reboots like you describe. The fact nothing's logged in Event Viewer demonstrates it's not a software update causing the reboots.

    I presume when you upgraded the memory that you matched the pairs together? So for example 2 old sticks together and 2 new sticks together, both totalling 2GB. Sometimes mixing/matching memory can create problems.

  3. #3

    Join Date
    Mar 2010
    Location
    Gloucestershire
    Posts
    152
    Thank Post
    20
    Thanked 3 Times in 3 Posts
    Rep Power
    10
    Hi Michael thanks for the reply, I have just had a restart in a room and checked the machine and i have had a dialogue box appear with this error message.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 50
    BCP1: E7CC36E8
    BCP2: 00000000
    BCP3: 8200828A
    BCP4: 00000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    I have check this and it does seem to be caused by a RAM error, so I am currently running RAM diagnostics on the machine now.

  4. #4

    Join Date
    Mar 2010
    Location
    Gloucestershire
    Posts
    152
    Thank Post
    20
    Thanked 3 Times in 3 Posts
    Rep Power
    10
    Right have just ran 2 diagnostic test on the RAM using different software, but it cam up clean. Both sticks of RAM are new.

  5. #5

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,572 Times in 1,252 Posts
    Rep Power
    340
    Does it only happen in machines with two new sticks?

  6. #6

    Join Date
    Mar 2010
    Location
    Gloucestershire
    Posts
    152
    Thank Post
    20
    Thanked 3 Times in 3 Posts
    Rep Power
    10
    Ummmm yeah it does seem to, these are very old machines.

  7. #7

    Michael's Avatar
    Join Date
    Dec 2005
    Location
    Birmingham
    Posts
    9,262
    Thank Post
    242
    Thanked 1,572 Times in 1,252 Posts
    Rep Power
    340
    I suppose it's possible to get some duff sticks. Did you buy branded or unbranded memory?

  8. #8

    Join Date
    Mar 2010
    Location
    Gloucestershire
    Posts
    152
    Thank Post
    20
    Thanked 3 Times in 3 Posts
    Rep Power
    10
    I gotta be honest I think they are unbranded. Ill have a play with some sticks in the dodgy machines and see if that helps. Thanks Michael.

  9. #9
    dhoward_westexetc's Avatar
    Join Date
    May 2008
    Location
    Exeter, Devon
    Posts
    223
    Thank Post
    46
    Thanked 21 Times in 17 Posts
    Rep Power
    16
    I don't know whether this is related to the same issue but we have some Ascend 2020Bs of the same generation and began randomly freezing when we installed Windows 7 on them (ours are maxed out to 2GB).

    I found out it was because of Intel SpeedStep kicking in on the old P4s that are in them.

    I disabled SpeedStep and also C1E on the CPU feature in the BIOS and they are as solid as a rock now.
    Last edited by dhoward_westexetc; 8th February 2013 at 10:52 AM. Reason: Spelling errors

  10. #10

    Join Date
    Mar 2010
    Location
    Gloucestershire
    Posts
    152
    Thank Post
    20
    Thanked 3 Times in 3 Posts
    Rep Power
    10
    Hiya, thanks for the post at the moment I am willing to try anything. Can i ask how do you disable SpeedStep? Thanks

  11. #11
    dhoward_westexetc's Avatar
    Join Date
    May 2008
    Location
    Exeter, Devon
    Posts
    223
    Thank Post
    46
    Thanked 21 Times in 17 Posts
    Rep Power
    16
    If it's the same BIOS then I think it's in Integrated Peripherals > CPU Feature. But my memory of these is so vague!

    EDIT: Sorry, it's Advanced BIOS Features > CPU Feature. Disable C1E and SpeedStep.
    Last edited by dhoward_westexetc; 8th February 2013 at 11:10 AM. Reason: Changed BIOS info

  12. #12

    Join Date
    Mar 2010
    Location
    Gloucestershire
    Posts
    152
    Thank Post
    20
    Thanked 3 Times in 3 Posts
    Rep Power
    10
    They must be different BIOS's shame, thanks for you help though.

  13. #13
    dhoward_westexetc's Avatar
    Join Date
    May 2008
    Location
    Exeter, Devon
    Posts
    223
    Thank Post
    46
    Thanked 21 Times in 17 Posts
    Rep Power
    16
    Typical! Nothing ever stays the same! Must be a different manufacturer of motherboard than the ASUS ones that are in the 2020Bs.

    The only other thing is to use High Performance power setting which runs the CPU at 100% all the time. But it's not the same as actively disabling it in the BIOS.

  14. #14

    Join Date
    Mar 2010
    Location
    Gloucestershire
    Posts
    152
    Thank Post
    20
    Thanked 3 Times in 3 Posts
    Rep Power
    10
    Sods law. I should be able to do that via power management GPO shouldnt I?

  15. #15

    Join Date
    Mar 2010
    Location
    Gloucestershire
    Posts
    152
    Thank Post
    20
    Thanked 3 Times in 3 Posts
    Rep Power
    10
    Right I set one of the PCs to reimage, but when it was loading into the MDT imaging software it kept restarting so I wiped the hard drive and tried again. It is now re-imaging fine.

    Could it be a hard drive issue? Once it has re-imaged i will try it and see.

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Replies: 9
    Last Post: 24th May 2009, 02:38 PM
  2. Windows Update Error
    By karldenton in forum Windows
    Replies: 4
    Last Post: 7th January 2009, 05:56 PM
  3. Windows setup error on login
    By sparkeh in forum Windows
    Replies: 2
    Last Post: 10th November 2008, 12:42 PM
  4. RM Ascend
    By DaveP in forum Hardware
    Replies: 5
    Last Post: 1st October 2007, 11:20 AM
  5. Windows Defender Error
    By SimpleSi in forum Windows
    Replies: 6
    Last Post: 9th January 2007, 01:45 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •