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Windows 7 Thread, User Home Area / Photoshop Image Issue in Technical; Hi, I think that this is the right place for this, as its a bit of a Photoshop problem and ...
  1. #1

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    Unhappy User Home Area / Photoshop Image Issue

    Hi,

    I think that this is the right place for this, as its a bit of a Photoshop problem and a bit of a windows problem as well as a server problem.

    The problem we are having is that when a user tried to open an image in Photoshop that is stored in the users home drive, they are receiving the following message. "Could not complete your request as it is not the right type of document"


    This error appears when using the file > open menu, when dragging the image into Photoshop and when using open with in windows explorer. This error does not appear when using the file > open as menu in Photoshop and the file opens without an issue.

    I have attempted various methods of fixing this issue and very few seem to have any effect. I have recreated the users profiles and work areas and tried without any policies applied and get the same issue.
    There are a few things that seem to work intermittently. When opening from a shared area (eg, student shared) the file works fine, no issues ever. When opening from a completely new home area, the file works for 1 or 2 users but no others (new home area is in the same location, just deleted old one and created new!). When opening form local C drive, the file works fine for everyone.

    I have also tried creating a completely new share and path and this seems to fix the problem, but is unfortunately not the best option when you have 750 students all with work in their areas. Copying it all over and redoing all of the permissions would take some time.

    The current share is, where work is the share:
    \\server\work\year\username (Path on Server: \\server\e$\students\work)
    The new share is, where work2 is the share:
    \\server\work2\year\username (Path on Server: \\server\e$\students\work2)

    Both have the exact same permissions and setup, the only difference is the 2 in the share name. Yet the net share works and the old does not.
    To test this I have copied a students area from the old share into the new one, re-linked the share to the user in AD and all works perfectly.

    This leads me to believe that somewhere along the \work\year\username path something is wrong. I have checked permissions, effective permissions for users share permissions, hidden files and for anything else that appears to be different between the new share and old and have found nothing, they are both the exact same, apart from one having a 2 in the name!

    The operating system we use is Windows 7 and Server 2008R2. The home area is setup as \\server\work\year\username\(this is the my documents folder, not library, my pictures ect has been remapped to the my documents using folder redirection.)


    If anyone has any ideas what could be causing this, any help would be greatly appriciated as I seem to be unable to find a fix to this apart from recreating the share.

    Thanks for any help!

    Joe

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    Have been changing a few permissions around and have now managed to get image files to open when opened from the mapped drive (N:\), but still unable to open from the redirected my documents folder. Possibly a folder redirection issue now?

  3. #3

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    Managed to solve the issue. Ended up to be permissions. Some special permissions were set a little differently (namely Read extended attributes) meaning photoshop would only open from a mapped drive and not a unc path.

    Changed this and everything is working ok now. Always seem to do that, make a post here then fix it not long after! Oh well! Maybe someone will find this useful!

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