Explosion Takes out our Webserver.
This is a new one on me, 10 out of 10 on the excuse meter.
Saturday evening at 4:55 in the Houston data centre where the Rose server is located, an electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room Thankfully, no one was injured. In addition, no servers were damaged or lost and the data is still safely on the server.
All members of the support team are in, and all vendors who supply the data center equipment are on site. The initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday CDT. Rest assured the support team are working around the clock.
There is no impact in any of our other servers. As we are unable to currently access the back-up systems we are unable to restore your account to another server but if you have a back-up copy of your site on your local machine we would be able to create an account for you on another server and for you to re-upload your data to this server.
We do hope that during the next few hours access to the server will be regained as the team reinstate power to the affected servers.
We are sorry that this accident has occurred and apologize for the impact.