Home - Liberum Help Desk
I'm looking at setting up a help desk to help me manage my workload better and to be able to audit my own work (it's difficult to prove that you never received the post it note with the support request on it!).
I'd like to find an open source one for a couple of reasons, mainly because the school (like most schools right now) hasn't the budget to pay for one, and also because I'd like to be able to customise it at the low level if needs be.
Last edited by LosOjos; 15th September 2010 at 01:56 PM.
Yep, Liberium is reasonably good. We used to use it but found we wanted slightly more and have an easier way for staff to report issues. We now use Spiceworks, which while not open sourced, is free.
spice works works really well I have it at 3 primary schools and will be moving it to our secondary as well, does alot more than just a help desk as well
Thanks for the replies, I'll take a look at both.
Spiceworks looks really good, but may be a bit over kill for my needs, and I like that Liberum can use windows authentication: one less excuse staff can use not to use it!
I like the look of the order management coming in spiceworks 5.0
I recommend Liberum Help Desk also we have been using it for the past 3 years and the staff really love the simplicity of it (we have customised it to our setup) but has worked a treat.
I just installed and configured webhelpdesk. It isn't free completely but for 1 tech it is free for a year including updates. After that you can no longer update but it seems to be pretty good so far.
No asset management though in the free edition
i went out a brought the webhelpdesk for free technicians as i loved it. we also use the asset management a lot as well.
I have used a couple of different helpdesk applications in different schools.
* Helpmeict. helpmeict | Download helpmeict software for free at SourceForge.net. This is a fairly simple light weight helpdesk where tickets are entered and managed via a web front end.
* OTRS. OTRS::Open Source Trouble Ticket System - Service Support System::Welcome!. My current school. It is very powerful with the ability to pick up calls via email or web front end. Lots of reporting facilities.
OTRS for the win. Maximum power and maximum flexibility, just take care to invest some time getting it just right.
HelloI want to keep things as simple as possible
If you want the simplest helpdesk in the world (thats PHP/SQL based) have a look at mine.
No Logon, just type your name where or what - description is optional, they can select level of issue and then just press add.
It emails me and one other person (usually school ict co-ord) and adds it to the list on the right. Previous issues are shown below and just select and add to then/change status as I go along.
Each school has different URL to use so that it only shows their issues.
If you want to see it in action I'll PM you a link
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