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Web Development Thread, Ticketing System in Coding and Web Development; Hi, Does anyone know of a script that is similar to the RM Support website, where people can log a ...
  1. #1
    S_Hannah's Avatar
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    Ticketing System

    Hi,

    Does anyone know of a script that is similar to the RM Support website, where people can log a ticket, then we can keep updating the call, and we can have a referer to the KB article straight from the calls

    Thanks
    S_Hannah

  2. #2

    plexer's Avatar
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    several available. We use my little helpdesk.

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    Sylv3r's Avatar
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    If you do a search on the site for "helpdesk" you will find at least 30 - everybody has their own preference to which they think is the best.

    We use Help Desk Software, Customer Service Software and Live Chat Software - Kayako

  4. #4

    Edu-IT's Avatar
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    We use Spiceworks. Doesn't have KB functionality yet though.

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    dwhyte85's Avatar
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    We use SpiceWorks - it's very good, has lots of cool features but as said above no KB function.

    Although, we could just link to pre-created guides on our network by means of hyperlink/UNC paths but fairly confident staff wouldn't read it :-)

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    S_Hannah's Avatar
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    Brilliant,

    Thanks guys, will have a look at a few of these.

    Thanks
    S_Hannah

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    ICTNUT's Avatar
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    Hi S_Hannah,

    Alot of schools are using our offering, although it's more than just a helpdesk, you can get yourselft a no obligation 14 day trial by clicking the link in my signature below.

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    Devontechie's Avatar
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    I've used Liberum Helpdesk before which is Open Source.

    Steve

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    Best Practical: RT: Request Tracker

    is email and web based ticketing system

  11. #11
    Messa's Avatar
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    NetSupport do a really nice helpdesk system, which integrates with Active Directory. It's quite cheap too, from memory.

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