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Web Development Thread, 'Canned Responses' in Coding and Web Development; Hi All Has anyone got experience of HESK Helpdesk AND Liberum? I would love to incorporate the 'Canned Responses' and ...
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    'Canned Responses'

    Hi All

    Has anyone got experience of HESK Helpdesk AND Liberum? I would love to incorporate the 'Canned Responses' and 'Auto-suggested solutions' used in the Open Source Hesk; for our school Helpdesk (heavily modified Liberum).

    Anyone got any ideas which parts of hesk I need to add to Liberum

    TIA
    JODY

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    We're currently using Liberum, not fully started using it. However, the amount we've used so far and seeing the capabilities of what it is able to do, I think this is a great product considering it's free. It does everything we need for a helpdesk. It allows auto logon for the user (first time they log into the support, it'll ask for their forename, surname etc.)

    The setup can be a little tricky depending how you want it set up. You can either use a SQL database (which we have in place), or you could use Access.

    If you need any help to set it up just give me a shout.

    Overall I think it's a good product, you may get better ones (especially if you're willing to pay). But does the trick for us.

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    Liberum Error (Keep Private)

    Hi

    Whilst experienting, ive managed to disable the 'Hide From End Use' functionality from the additional note section. Changing Rep/Staus' etc remains private.

    Please any ideas as users can see all added comments now! :-(

    TIA

    Jody

  4. #4

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    Hi there in the rep folder go to details.php.

    The original code is

    (line 355)
    HTML Code:
    If Usr(cnnDB, sid, "RepAccess")=2 Or status = Cfg(cnnDB, "CloseStatus") Then
        strTextDisable = "readonly"
        strListDisable = "disabled"
      Else
        strTextDisable = ""
        strListDisable = ""
      End If
    (line 671)
    HTML Code:
    <input type="checkbox" name="hidenotes" <% = strListDisable %>>&nbsp;<%=lang(cnnDB, "HideFromEndUser")%>
    You might want to modify it to your needs if you've been heavily modifing it yourself.



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