ICT support system

[round2it]

got it working

Jamin What did you do to get it working i have the same problem when i click the tabs

it might be that im running it on vista at the moment at home but any help would be appretiated.

[round2it]

i sorted it

[ba9ag]

Anyone know where you edit the email fields in the latest version, can see it in the older source files but not the latest?

[zag]

Sorry I removed the Email bits for now. I will re-integrate them into the next version.

I've done another graphical update and added some stats to the main page.

Some stuff thats in development for the next version

- Stats and charts for ICT staff about who has done the most jobs
- Proper email alerts re-integration

ictsupport1.png ictsupport3.png
ictsupport2.png ictsupport4.png

v1.3 Download

[jamin100]

are you still updating this?

[zag]

Yep, I've got a more advanced version locally here that tracks which technician closed the job and gives a nice little chart on who's winning

I wanted to put the email bits back in and sort the "jump to" problem before releasing it again.

Feel free to make any requests but I do like to keep this as simple/easy to use as possible.

[darrenmcginnis]

Hi

Where can I get a copy from )

[darrenmcginnis]

Also, can it accept email requests? i.e. if someone emails helpdesk@school can it be used to enter jobs like that )

[zag]

Sorry I can't edit the 1st post for some reason but you can download all versions from here.

Downloads - ictsupportsystem - Project Hosting on Google Code

Accepting emails is a great idea but I don't really know how that would work technically. I could certainly parse a text file or something but it would require setup on the email client. Not sure if its worth the effort really. (we use email for submissions here but I prefer to interpret it first then add it to the support system myself.

[zag]

- Records which ICT staff close jobs and provides stats on main page
- ICT staff avatars (Put a file called "full name.jpg" in /images/avatars)
- User admins can now be created and deleted from web interface

Image2.jpgImage3.jpg

v1.4 Download

Next version plans
- Fix email functionality
- Fix jump to job accuracy
- Fix header to scroll

[zag]

- Fix for Header scrolling
- Fix for jump to job accuracy

v1.4.1 Download

[Admiral208]

Has anyone got this working with AD integration??

[zag]

- Added stats page to see who is top of the annoying list
- Added link to all open jobs from the main page

v1.5 Download

Someone did integrate this into active directory a few years ago. Its not that difficult in ASP actually.
But for me I much prefer to have control over the users and the system does not use any passwords so I don't really see the point.

[Admiral208]

[/url]

Someone did integrate this into active directory a few years ago. Its not that difficult in ASP actually.
But for me I much prefer to have control over the users and the system does not use any passwords so I don't really see the point.

Easy for someone who knows how to use asp.

Also, how do I configure the emailing of users?

[zag]

Easy for someone who knows how to use asp.

Also, how do I configure the emailing of users?

Sorry, I removed the email function as it was hardcoded and not easy to configure.

I have actually already written the code back in with a proper front end, just having a few problems getting my local smtp server ready for testing.

EDIT: I looked through my PM's and gibbo_ap did the active directory integration a few years ago. http://www.edugeek.net/members/gibbo_ap.html