10/10 for effort.
This is a new one on me, 10 out of 10 on the excuse meter.
Saturday evening at 4:55 in the Houston data centre where the Rose server is located, an electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room Thankfully, no one was injured. In addition, no servers were damaged or lost and the data is still safely on the server.
All members of the support team are in, and all vendors who supply the data center equipment are on site. The initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday CDT. Rest assured the support team are working around the clock.
There is no impact in any of our other servers. As we are unable to currently access the back-up systems we are unable to restore your account to another server but if you have a back-up copy of your site on your local machine we would be able to create an account for you on another server and for you to re-upload your data to this server.
We do hope that during the next few hours access to the server will be regained as the team reinstate power to the affected servers.
We are sorry that this accident has occurred and apologize for the impact.
10/10 for effort.
I see from the article that they seem to have other sites - I'l bet they are getting alot of enquires as to why they can't restore the backups to another locationAs we are unable to currently access the back-up systems
ThePlanet are providing regular updates and from what I have read they're doing their absolute best to get everything up and running again. On the forum they've posted a recording which explains what they know about how the fire was caused. In this recording it talks about a member of staff who would usually have been in the room where the fire was carrying out checks at the time when this explosion happened. I think he's incredibly lucky that he wasn't in the room, instead he was helping a customer. Yes this has caused major disruption but it could have been a lot worse.
And our site (and b3ta) is down again.
Result, the ark is much hotter and much more confined than a flame. They are both very hot but are quite different in the other respects.
Alright pedants; I'll rephrase my point.
A fire in, or caused by, electrical equipment can result in a huge BANG!
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