Kaleidos - help from Kaleidos users needed on an alerts issue
Can someone using Kaleidos help save my sanity, as I'm in danger of going mad with this problem??
I didn't receive an email alert about an Interest Group created by our LEA. I just stumbled across it in my Personal Space. When I enquired about why I didn't get an alert, it was suggested that I didn't have my email address in my profile page. But I'd added that during the portal admin training - using the Settings web part on the Staff Home page.
Then another LEA user complained when they created Interest Groups in school no one was being alerted to the groups by email. They had added members as individuals, not groups, as the latter can cause problems with alerts, but no alerts had been generated.
So I raised this with RM. They think, after I hinted, that the likely cause is that users (myself included) haven't added their email addresses to their Personal Space profiles (as opposed to their profiles on the Staff Home). But that is because no one told them to do that in the training, I don't think it says to do that in the manual, and the Settings web part isn't on the Personal Space site by default - users have to add it.
I have been playing around with updating the Profile on both the Staff Home and the Personal Space, and they don't seem to update each other, which seems to be what users would expect as the information all relates to their username. The LEA Interest Group has loads of members, who have all done the portal admin training, but if you bring up the user list for that group only 5% show any email address against their name. Mine is only there because I added it in manually to the user list.
I have been going round in circles with this one with RM. I have created a test Interest Group on my Personal Space and added the users who have done the training, but so far no one seems to have received an alert.
Am I going completely mad?? Have I missed something fundamental about Interest Groups and alerts? Can someone else out there, using this package, give me a definitive answer to this issue? Or point me to the relevant part of the manual that tells you what you must do to get alerts working properly?