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Virtual Learning Platforms Thread, 4 Learning Clipbank Output Problem in Technical; Hi, Not sure if I have put this in the right place or not. Basically we are having a problem ...
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    tomgrindle's Avatar
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    4 Learning Clipbank Output Problem

    Hi,

    Not sure if I have put this in the right place or not.

    Basically we are having a problem with playing videos from 4 Learning Clipbank.

    As soon as the video begins to play the signal on the projector is all flickery and the bottom half is just grey. Have had this happen on a Hitachi and NEC projector. The computers have Intel Motherboard/Graphics with the dual outputs VGA/DVI-D and they are set to clone. Funnily enough the issue has happened on two computers within a week and on the exact same model of PC. I have made sure that it is running the latest drivers and are running Windows XP with IE8.

    Has anyone seen this before or knows of a fix?

    Cheers

    Tom

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    Afternoon Tom,

    Sorry to hear that you are having problems with videos in Clipbank. I am the Support Manager for Channel 4 learning, would it be possible to get your school details (postcode) and we can call you and troubleshoot the problem?

    If you'd rather not say on this forum, please give me a call on my direct line - 0207 870 4548 and we can resolve the issue for you.

    Unfortunately I am unable to add my email address to this message as it is saying that this is not allowed.

    Best Regards
    Arron Margeison
    Technical Support Manager Espresso Education Group

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    Hi Tom,

    Now that I have made 2 posts - I am allowed to add my email address!

    Please email me on amargeison@espresso.co.uk if it's easier for you.

    Many thanks
    Arron Margeison

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