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Virtual Learning Platforms Thread, LP+ Down across country in Technical; Hi all, Can anyone confirm that LP+ is down over all the UK is true and not just Norfolk? Cheers, ...
  1. #1
    ninjabeaver's Avatar
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    LP+ Down across country

    Hi all,

    Can anyone confirm that LP+ is down over all the UK is true and not just Norfolk?

    Cheers,

    Simon.

  2. #2


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    Looks like someone forgot to renew the domain lpplus.net it expired yesterday...

    Explains why I can't get to the Northants Enable platform I suppose!

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    Unless they're running other counties using domains other than LpPlus.net, then yes it will be down across the UK and beyond. In theory the domain is in grace period now so should restored very quickly when they push the "renew" button. Not sure if e-mails to OWN and other LpPlus hosted targets will be ending up in a black hole though!

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    (Note to faceless LP+ account manager who hasn't bothered to press the flesh with his customers since he took over from the last guy back in January... This'll be part of the quality service you wrote to us about if we parted with NCC and stayed with you, yeah? Next time, you might like to check your junk mail folder for that renewal notice rather than leave us all in the brown stuff.......)

  5. Thanks to Fenscape from:

    nephilim (17th November 2010)

  6. #5


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    Ouch, that's a pretty shameful display of incompetence.

  7. #6
    ninjabeaver's Avatar
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    I'm going to love tomorrow at work. Well done LP+. Incompetence leads the way there.

    Just found this.

    http://www.lpplusstatus.com/
    Last edited by ninjabeaver; 17th November 2010 at 09:28 PM.

  8. #7

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    Those of you with county-wide contracts with LP+ might like to start checking your SLA figures at this point......

  9. #8

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    And it's incidents like this that make me so pleased we left LP+

  10. #9

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    hi

    On the contrary to what has been stated on this page about the domain name being expired we can assure you that this is not the reason for LPPLUS being down (please see attached screenshot which shows expiry is in Nov 2011 ) We are currently experiencing issues due a dispute with our domain registrars and their contracted online payment authority. We are in the processes of resolving this and hope to have the service back up and running as soon as possible. Thank you for your patience.

    Sandip Mehta
    LP+ Limited
    Attached Images Attached Images
    Last edited by LPPLUS_Support; 17th November 2010 at 11:10 PM.

  11. #10

    GrumbleDook's Avatar
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    The problem is actually with Interservers ... they are not responding to the phone or email and even Internic cannot get through. I've had a copy of the invoices for the domain just sent through to me so LP+ coughed up the cash, but the folk who should have done the work obviously haven't.

    LP+ have now spoken with Internic and ENOM (interservers was one of their largest resellers in the UK) and have had to cough up the cash again. The TAGS are being moved over to ENOM since Interservers decided bugger up the DNS and it will take a bit of time for this to cascade / take effect.

    No-one at LP+ has cocked up in anyway.

    Just imagine if UK2.net decided to reset your DNS and became uncontactable ... imagine the chaos that would cause for many folk.

  12. #11

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    Dear All

    All LPPLUS services have now been restored. Thank you for your all patience ands support during this downtime. Apologies inconveniences caused due to this outage

    Regards

    Sandip Mehta
    LP+ Limited

  13. #12


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    Quote Originally Posted by LPPLUS_Support View Post
    hi

    On the contrary to what has been stated on this page about the domain name being expired we can assure you that this is not the reason for LPPLUS being down (please see attached screenshot which shows expiry is in Nov 2011 ) We are currently experiencing issues due a dispute with our domain registrars and their contracted online payment authority. We are in the processes of resolving this and hope to have the service back up and running as soon as possible. Thank you for your patience.

    Sandip Mehta
    LP+ Limited
    Hi,

    It was renewed when you posted your screenshot but it most certainly was not when I posted. - I can see it has also now been renewed for a further year beyond your screenshot. Let's not tell lies.

    Tony's answer I can believe.

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    Quote Originally Posted by LPPLUS_Support View Post
    hi

    On the contrary to what has been stated on this page about the domain name being expired we can assure you that this is not the reason for LPPLUS being down (please see attached screenshot which shows expiry is in Nov 2011 ) We are currently experiencing issues due a dispute with our domain registrars and their contracted online payment authority. We are in the processes of resolving this and hope to have the service back up and running as soon as possible. Thank you for your patience.

    Sandip Mehta
    LP+ Limited
    And just to show I'm not lying.

    lpplus.net

    Is this your domain name? Renew it now.
    Not Available
    Current Registrar: ENOM, INC.
    IP Address: 1.1.1.1 (ARIN & RIPE IP search)
    Record Type: Domain Name
    Server Type: Indeterminate
    Lock Status: clientTransferProhibited



    =-=-=-=
    Visit AboutUs.org for more information about LPPLUS.NET
    <a href="http://www.aboutus.org/LPPLUS.NET">AboutUs: LPPLUS.NET</a>

    Registration Service Provided By: Interservers Technology
    Contact: domains@interservers.com
    Visit: Welcome To Interservers.com.....Hosting Solutions That Work

    Domain name: LPPLUS.NET

    Registrant Contact:
    LP+ Limited
    Simon Manning ()

    Fax:
    Elstree House
    Elstree Way
    Elstree, Herts WD6 1SD
    GB

    Administrative Contact:
    LP+ Limited
    Simon Manning (simon.manning@lpplus.com)
    +44.2082361037
    Fax: +44.2089539900
    Elstree House
    Elstree Way
    Elstree, Herts WD6 1SD
    GB

    Technical Contact:
    LP+ Limited
    Simon Manning (simon.manning@lpplus.com)
    +44.2082361037
    Fax: +44.2089539900
    Elstree House
    Elstree Way
    Elstree, Herts WD6 1SD
    GB

    Status: Locked

    Name Servers:
    dns1.name-services.com
    dns2.name-services.com
    dns3.name-services.com
    dns4.name-services.com
    dns5.name-services.com

    Creation date: 16 Nov 2004 16:25:28
    Expiration date: 16 Nov 2010 16:25:28



    Get Noticed on the Internet! Increase visibility for this domain name by listing it at
    whoisbusinesslistings.com
    =-=-=-=
    The data in this whois database is provided to you for information
    purposes only, that is, to assist you in obtaining information about or
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    We reserve the right to modify these terms at any time. By submitting
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    Version 6.3 4/3/2002

    The previous information has been obtained either directly from the registrant or a registrar of the domain name other than Network Solutions. Network Solutions, therefore, does not guarantee its accuracy or completeness.
    lpplus.net WHOIS domain registration information from Network Solutions


    lpplus_expired.png

  15. #14

    GrumbleDook's Avatar
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    @Kim
    Sandip isn't lying. They paid the money and so did their part of getting it registered.

    In the same way we didn't blame Chris when EG was down due to cock ups with Farcehosts, it us seriously unfair to blame LP+ if a contracted company screws up even after LP+ have coughed up cash (internic's annual renewal scheme, paid each year was in effect).

    The domain now comes up as renewed on Whois in places other than where Sandip showed because they got eNOM to do a forced grab if the TAGs (and LP+ had to cough up more cash, effectively having to pay twice).

  16. #15


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    Hi Tony,

    I didn't say they didn't pay their money I merely showed that the domain DID expire contrary to what Sandip said to disprove what I said.

    We all know registrars are useless at best and I wasn't making a dig at lpplus themselves just pointing out that the domain being expired would explain why dns lookups failed everywhere.

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