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Virtual Learning Platforms Thread, SharePoint Helpdesk URL redirection in Technical; Hi, I have setup the Helpdesk solution from MSSharePoint Tips website. The solution is really good!!! I would recommend it!! ...
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    SharePoint Helpdesk URL redirection

    Hi,

    I have setup the Helpdesk solution from MSSharePoint Tips website. The solution is really good!!! I would recommend it!!

    BUT....

    When users are submitting tickets and press the OK button it is going back to the Helpdesk Initiation site and not the Helpdesk Progress site. When the user presses OK to submit the ticket I would like the page to redirect to Helpdesk Progress as there is a workflow setup to copy the ticket from Initiation to Progress. I have had a look in the newform.aspx but unable to redirect to the correct page.

    Hope you can help

    Faza

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    Hi Faza,

    If you change your hyperlink to the newform.aspx to something like this "http://intranet/Lists/HelpDesk/NewForm.aspx?Source=http%3A%2F%2Fintranet%2FLists% 2FHelpDesk%2FProgessPage%2Easpx", you should be good.

    Tom

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    Thank you very much all working!!!

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    Hi Faza,

    Have you got the URL to the sharepoint tips website you used?

    This is something I'm looking at doing over the summer and will need all the help I can get! :-)

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    There are three parts to complete

    Creating a SharePoint Helpdesk: Part 1

    Send me an e-mail and ill give you some help & support

    Faza

  6. Thanks to faza from:

    Iain.Faulkner (9th July 2010)

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    Thanks Faza,

    Once the council unblock the website for me(!) I'll take a look and drop you a message :-)

    Thanks again.

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